No sound from working speakers.

Altec lansing Oem acs 21w 2 piece speake...
August 2, 2009 at 13:43:01
Specs: Windows Vista
Before my computer had the Trojan virus, the speakers were working just fine. But then we got the virus and so we got out computer fixed. But the only problem is that the speakers will not play any sound at all. I've gone to the control panel to see if it said if it was working, and it did. I've tried seeing if it was mute, but all is on. I'd tried to reinstall the driver, but since we've gotten our computer fixed, I can't find "My Computer". This is getting really frustrating and I'll need it fixed soon, so if anyone can give me help I'd really appreciate it.

I can't say if I picked the right model. The only indication is the "Altec Lansing" on the speakers, and it only came with two speakers.

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August 2, 2009 at 14:33:41
Is this a desktop computer or a laptop computer?
What brand name model is it, or of it's a generic system what model is the mboard?

"....we got out computer fixed."

Who was it who fixed it?

Someone who knows what they're doing would have made sure the correct sound drivers were installed and that speakers work.

Someone who doesn't know what they're doing may have installed the wrong sound drivers, or installed them the wrong way.

"....since we've gotten our computer fixed, I can't find "My Computer"."

There is no My Computer in Vista.
If you see My Computer listed at all, it's only because you have Hide Protected Operating System Files disabled in your Folder Options - View settings, it's only there for backward compatibilty, and it can't be accessed.

There's Computer - it's in the grey menu on the right when you click on the icon (Vista's Start) lower left.
There may also be an icon for that on your desktop screen.
If not, if you want an icon for it on your desktop screen, RIGHT click on Computer in the grey menu, choose Show on Desktop to make a checkmark appear beside it.

When you have a single pair of speakers, the speakers plug must be plugged into the green 1/8" port, and they probably must also be amplified - powered by an AC to DC adapter and switched on.

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August 6, 2009 at 19:49:16
Actually, it wasn't the driver at all. But, your help did... help. xD

Thank you very much. ^-^

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August 6, 2009 at 20:15:09
We've glad to hear you solved your problem.

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