Solved No sound from headset in Asus laptop front panel!

February 11, 2015 at 10:25:17
Specs: Windows 7 Home Premium, Genuine Intel(R) CPU U2300 @ 1.20 GHz
Hello. My front-panel sticks on my laptop don't work, in some quite mysterious way.
When I insert any headset into the minijack opening on the side, no sound comes out of it and it doesn't detect the jack-stick insertion (which it used to do in system tray).
The sound only gets deactivated for the internal laptop speakers, with nothing in the other end.

The laptop model is ASUS UL30A, with Realtek HD Audio (it says the audio codec is ALC269).
I have tried to install different audio drivers, and the problem is the same, with or without.
Any of y'all got ideas?


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✔ Best Answer
March 5, 2015 at 12:46:04
Are you sure you are actually changing the drivers? To check, go to device manager and open the realtek sound device. Click on the driver tab to see if the file matches what you downloaded. You can also change the drive there.

Removing the device and rebooting will usually just re-install the installed driver. To change drivers, don't reboot in between.



#1
February 11, 2015 at 11:52:50
Do you see an Orange speaker icon? You may need to use that to reprogram the jack for head phones. Keep in mind that even if the setting appears to be correct, you must still depress the selection.

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#2
February 11, 2015 at 12:59:15
Thanks for the reply!
Orange speaker icon - you mean the realtek audio icon? And where in it do I reprogram the jacks?

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#3
February 13, 2015 at 10:16:19
You reprogram by selecting the port and the use for that port. Just click on the port after the use has been selected. IE - headphone or line out for the jack (port) in question, then actually click on that port, even if already highlighted. The exact procedure will vary by system. Some HD sound have 6 ports, some 3 ports.

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Related Solutions

#4
February 16, 2015 at 07:17:43
In the upper right corner of Realtek's HD Audio Configuration panel, there are a display of the two (red and green) jack ports. When I click on the green one, it shows me an option for selecting the inputted device - headphones or built-in speakers. And those are set as headphones. But there is no sound coming out of it, whenever I plug something in.

https://dl.dropboxusercontent.com/u...

message edited by Comrade


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#5
February 16, 2015 at 07:23:18
You need to use a port that is labeled as output or try changing that one to output. Try the Pink port.

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#6
February 16, 2015 at 10:14:27
Oh, alright.
Although nothing happens when I click on that port. It is assigned the microphone, I can hear.

(A screen just to ensure we're talking about the same panel).
https://dl.dropboxusercontent.com/u...


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#7
February 16, 2015 at 10:41:57
Try plugging and removing the headset multiple times to burnish the contacts.

Check Programs in Control Panel to see if any driver updates were installed since your sound worked correctly. You need to show Windows updates when in Programs and Features.

Try installing the latest drivers for your sound. You may need to remove the Realtek device from Device manager and then install the drivers from the link below without rebooting.

Disconnect all devices from the sound ports while performing this operation. After installing the new drivers check Device Manager to see if the devices are working properly, then reconnect your headset.

http://support.asus.com/download/Op...


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#8
February 21, 2015 at 11:07:03
Hello again. I've tried with different headsets, and plugged them in/out continously to check.
I recently installed the Realtek HD Audio Codec Driver 2.75, after trying to remove driver from device manager. They appear to be the latest for ALC269.

The support.asus site doesn't return any results at all by search. And last time I checked their drivers for laptop model UL30A, they only had old and very terrible drivers realtek drivers, which removed some of my internal sound devices and SRS Premium Sound, so seems they won't be any help.
Tried, didn't work unfortunately


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#9
February 22, 2015 at 08:44:51
You need to get Realtek drivers from your computer manufacturer. Realtek only supplies reference drivers which will not have all the features your manufacturer included.

Go to the link below and download the sound driver listed there. It appears your ports may not be programmable. The specs show a Mic in and a headphone out. You probably need to use them as labeled then.

http://www.asus.com/Notebooks_Ultra...

As far as any drivers being dated goes, the only reason Asus would update the sound drivers is if there was an issue with the shipped drivers.


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#10
March 3, 2015 at 03:08:58
Hey sorry for late reply again. Study problems came over.
Thanks, but. I already tried the audio driver from this site, and it's worse than the ones I'm using. It messed up both the stereomix and SRS Premium Sound, and no headphone sound either. I guess there must be something wrong with the input jack itself. Physically.

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#11
March 5, 2015 at 12:46:04
✔ Best Answer
Are you sure you are actually changing the drivers? To check, go to device manager and open the realtek sound device. Click on the driver tab to see if the file matches what you downloaded. You can also change the drive there.

Removing the device and rebooting will usually just re-install the installed driver. To change drivers, don't reboot in between.


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#12
March 9, 2015 at 06:38:23
The driver does change. I removed the existing realtek driver (+ Intel HD audio HDMI) and reinstalled the ASUS Realtek audio codec 6.0.1.5936 without rebooting in between (several times to make it work). Hardware manager said 6.1.7601.17514 in the driver version, SRS Labs started (again) up with the error "Unable to find a compatible SRS Audio Device" and with two 'Mikrofon's are shown under recording devices instead of one microphone and stereomix, just like I mentioned earlier.
Until I reinstalled the 5936 driver again, from extracted folder. Then that all worked and showed the correct version in HW manager. But still no headphone sound! What a torment :-(.

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#13
March 9, 2015 at 07:01:02
#8 above was the first mention of SRS software. Is the SRS labs software something that came on the laptop or something you installed?

I suspect that software may be the problem. I assume SRS was installed and previously working? Have you ever updated that software?

Check the Windows sound settings to verify they aren't set for exclusive use.

Right click on the White speaker icon in the tray and select volume control options. Tick all devices listed. There are many settings in there. Go back to the White speaker icon and select sounds. You should now see multiple volume controls.

Try all the other options under the speaker icon to find what works for you.


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#14
March 11, 2015 at 14:25:13
Yes it was always there, from the previous preinstallation. But it all worked after I reinstalled the Realtek 6.0.1.5936 driver, for some reason.
The SRS software is supported by those audio drivers.
The only devices in 'volume control' are Speakers, Program (system) sounds, and Mozilla Firefox.

I don't see a lot of useful options in the 'options for sound volume regulation'. Only a couple for showing devices' own volume control.
There were a lot of 'Tunebite High Speed-Dubbing's listed in the audio devices. I've turned them off in HW manager for now. Still no sound.


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