Newly bought laptop stuck at Aptio Setup Utility Bios.

August 11, 2015 at 21:24:17
Specs: Windows 8.1
Just opened new package today from Newegg.

Laptop: Asus K501LX-NB52

Windows 8.1 is currently installed.

Literally only opened the package, turned on the laptop, and now the screen is stuck at the Aptio Setup Utility. Is there any way to solve this without returning the laptop to Asus for them to deal with?

Any suggestions would be appreciated!


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#1
August 11, 2015 at 23:49:08
You can check that the date is correct in bios setup and maybe choose 'default' for the other settings. Anything more than that might void your warranty.

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#2
August 12, 2015 at 13:51:46
It's "new"; it doesn't work...? It's under warranty...

Take it back and ask for them to either resolve it for you there and then - in front of you - while you watch; or ask for your money back. Then go buy elsewhere...?


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