New secondary HD won't allow boot up

Western digital / 500gb 2.5
March 27, 2010 at 17:17:48
Specs: Windows Vista
I have a HP 9000 series Laptop. It came with two 120gb HD's. I am trying to replace the D drive with the above larger HD. The primary C drive with the OS is not being touched. I placed the new drive in an enclosure and initialized, formatted and then cloned the entire D drive using Acronis. It works perfectly in the enclosure but when placed in the secondary bay in the computer freezes the OS. I can see it in the BIOS as secondary drive but when I scroll down to it and click on it the computer freezes.

Any ideas what to try?
Thanks


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#1
March 27, 2010 at 17:26:20
Why did you clone the C: drive to the other drive? If you thought that you would be making a dual boot system, it doesn't work that way.
You would need to install an empty drive in the second bay, and then do an install to it.

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#2
March 27, 2010 at 17:33:34
Hi, I did not clone the C drive, it has not been touched. I cloned the old D drive to the new drive. All that was on the D drive was photos, no OS. The computer will boot up fine with the old D drive installed or with no drive installed. It will not boot up with the new drive installed.

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#3
March 27, 2010 at 17:59:16
OK, I misinterpreted what you wrote. Are these IDE drives? If so make sure that they aren't both plugged the same (Master/Slave).

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Related Solutions

#4
March 27, 2010 at 18:02:39
Is that a concern on a laptop? I was under the assumption they didn't have the jumpers...

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#5
March 27, 2010 at 18:12:53
SATA drives don't, but IDE drives do, and even on laptops as far as I know. Unless the laptop has a separate controller for each drive, which I don't think is likely.

(edit) After thinking about it, I'm not so sure. Most laptops have only one drive, so maybe a dual drive laptop does have two controllers. I don't work on laptops, so I might be all wrong.


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#6
March 27, 2010 at 18:15:44
The drive is a SATA II if that helps...

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#7
March 27, 2010 at 18:35:21
HP 9000 laptop (notebook) is not enough info:
http://partsurfer.hp.com/WSearch.as...

What Product number is on it's label ??

"The drive is a SATA II if that helps..."

The models I looked at at the above web page all have SATA drives, a.ka. SATA I drives, 150 mb/sec burst max data transfer rate.

In some cases, if the main chipset on the mboard supports only SATA I, 150 mb/sec burst max data transfer rate, it will recognize a SATA II drive, 300 mb/sec burst max data transfer rate, but can only run it at SATA I specs, 150mb/sec burst max data transfer rate.

In other cases, if the main chipset on the mboard supports only SATA I, 150 mb/sec burst max data transfer rate, it will NOT recognize a SATA II drive properly AT ALL.
In that case, there must be pins on the SATA II drive that you can install a jumper on to force it into SATA I, 150 mb/sec burst max data transfer rate mode, and you must install the jumper.

E.g. Seagate laptop SATA II drives I've seen have the pins and have a jumper available on the drive.

If the external drive enclosure is recent or faily recent , it's circuitry recognizes SATA II drives fine.


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#8
March 27, 2010 at 18:51:34
It's a HP 9420 with (2) 120gb Toshiba mk1237GSX HD's. According to the product page of the Toshiba HD, it uses the SATA II interface.

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#9
March 27, 2010 at 19:19:06
"It's a HP 9420 "

That's not the Product number.

See the list here - you need to find a similar Product number on it's label:
http://partsurfer.hp.com/WSearch.as...


"In other cases, if the main chipset on the mboard supports only SATA I, 150 mb/sec burst max data transfer rate, it will NOT recognize a SATA II drive properly AT ALL.
In that case, there must be pins on the SATA II drive that you can install a jumper on to force it into SATA I, 150 mb/sec burst max data transfer rate mode, and you must install the jumper.

E.g. Seagate laptop SATA II drives I've seen have the pins and have a jumper available on the drive."

See page 23:
http://www.seagate.com/staticfiles/...

I took a look at the two Seagate laptop SATA II drives I have - what I thought was a stored jumper is not a jumper.
There is no jumper I can see or I know of that came with one of them when it was new. My three Seagate desktop SATA II drives all had the jumper already installed on the pins that limit it to 150 mb/sec. I have no idea where you would get the tiny jumper from - a laptop repair place ? Use the one from a desktop drive if you're not using it ?


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#10
March 27, 2010 at 19:27:39
The P/N is GA354UA#ABA

I do see a place on the Toshiba and WD HD's for jumpers. If both drives have the same type of interface is the jumper necessary. The old Toshiba drive did not have a jumper on it.


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#11
March 27, 2010 at 19:36:23
http://partsurfer.hp.com/Search.asp...

That lists a SATA I 150 mb/sec drive too

"If both drives have the same type of interface is the jumper necessary.The old Toshiba drive did not have a jumper on it."

The old Toshiba drive is probably not a SATA II model.

If it is a SATA II model, then see the Owner's or User's manual, or the maintenance manual, for your 9420 model or model series.


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#12
March 27, 2010 at 19:51:46
Here's what it says on the Toshiba website.

"The MK1237GSX incorporates the Serial ATA (SATA) II interface and is ATA-7 compliant, supporting high transfer rates of up to 300 megabytes per second."

Am I reading this incorrectly? The new drive says SATA II on the drive itself. I've been searching around for when and how to use the jumpers but no specific information yet. I've tried Western Digital both by phone and email and they really don't seem to have a clue!


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#13
March 27, 2010 at 23:57:34
Quote the model of the Western Digital drive.
.......

"when placed in the secondary bay in the computer freezes the OS."

That's rather vague. More description please.
.........

Searching using: GA354UA for Support on the HP site

yields this page:

HP Pavilion dv9420us Notebook PC
http://h10025.www1.hp.com/ewfrf/wc/...

See

Alerts for this product

» Click here to determine if your notebook is eligible for a free repair


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#14
March 28, 2010 at 07:33:25
When the new drive is placed inside the computer the screen stays black after the set-up screen. I can enter boot up or set up and the secondary drive shows up, but if I scroll down and hit enter the computer freezes at that point and I can't escape, I have to power down.

Computer works fine when new drive is in an enclosure and the old D drive is in the secondary bay but the new drive doesn't show up in the BIOS.


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#15
March 28, 2010 at 09:23:27
Quote the model of the Western Digital drive.
.......

That's a somewhat better description, but still rather muddy.

"When the new drive is placed inside the computer the screen stays black after the set-up screen."

What do you mean by set-up screen?
Usually when a brand name computer boots you see very little if anything before the brand name logo - graphical - screen loads. E.g. you may see Press xxx to enter Setup, Press xxx to set Boot options, or similar, then the logo screen appears, or you may see the same only when the logo screen first appears at the bottom of the screen, then the line(s) vanish(es) before the logo screen has gone away. At what point does the boot freeze?

"I can enter boot up or set up and the secondary drive shows up, but if I scroll down and hit enter the computer freezes at that point and I can't escape, I have to power down."

If you chose to boot from the secondary drive, it's not bootable if it has no operating system installed on it.
I would think you would get an an error message such as Operating System Not Found or similar, not a freeze with no message. You could try that with the original secondary drive installed to see what happens when you choose to boot from it.

"Computer works fine when new drive is in an enclosure and the old D drive is in the secondary bay but the new drive doesn't show up in the BIOS."

If you mean the new drive when it's in the enclosure and is connected by a USB connection does not show up in the bios, an external drive may or may not show up in the bios depending on how old the overall bios version is, and depending on what info the designer of a brand bios version has chosen to show you, but if does show up, it's often in the list of hard drives somewhere near the Boot Order or similar settings, that appears when the computer has more than one hard drive connected, not on the main information screen.
........

It's possible in some bioses to select to detect the hard drive(s), and then the bios uses the parameters found for that / those drives rather than the default Auto detect settings, if you then choose to save bios settings. In that case, if you remove the drive the parameters were for, and install a drive with different parameters, the replacement drive connected to the same drive connection will not be detected correctly by the bios.
The drive detection settings should be set to Auto by the method Auto or LBA. In any case, even if you don't see that in your minimal settings in your brand name bios version, loading Bios Defaults in modern bioses will set those settings to the default Auto by the method Auto or LBA. You could try that.


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#16
March 28, 2010 at 09:51:33
Thank you for the response. I will try and clarify if it will help. With the new drive installed in the secondary bay the computer will get as far as HP...choose F2 to enter boot up choose F10 to enter BIOS. If I press F10 I can enter Bios and on the diagnostic page I see both the primary and secondary drives. If I scroll down to the secondary drive and hit enter, the computer completely freezes and will not change screens no matter what I do. When I hit enter for the secondary drive on the diagnostics page the only option I seem to have is to test the hard drive, not boot from it.

If I don't press F10 when the computer is booting up with the new hard drive installed, the computer will get to the HP page with the boot up, BIOS options, stay on that page for a longer period of time and then the screen goes black and it will stay that way no matter what I do.

I checked the version of BIOS I have and it's from March of 2009 and seems to be the newest version on HP's website.

I have not seen a screen that allows me to change or select Auto bios detection or a bios default section. Any idea where that might be found?

Thanks for your help...


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#17
March 28, 2010 at 12:26:27
For the third time...

Quote the model of the Western Digital drive !!
.......

"I have not seen a screen that allows me to change or select Auto bios detection or a bios default section. Any idea where that might be found?"

As I said in Response 15.....

" In any case, even if you don't see that in your minimal settings in your brand name bios version, loading Bios Defaults in modern bioses will set those settings to the default Auto by the method Auto or LBA. You could try that."

There is always somewhere where you can load Bios Defaults of some sort in every bios Setup I've seen .You may not see that in the body of a page in the bios - you may only see that when you press Esc, on the same screen where you are asked whether you want to save bios settings or not, or, look closely at the key-you-press-to-do-what info displayed on the pages.

If you see nothing like that, you should clear the Cmos contents - see the Maintenance manual for your model or model series, available on the HP site (see the first link in Response 11) - there is always or almost always a way you can clear the Cmos without taking the base of the laptop apart. E.g. On an Acer laptop I have at the moment, you remove the AC adapter, main battery, and the ram modules, and short contacts then visible in a certain place on the board under where the ram was installed.

When you reboot after clearing the Cmos, you will get a "Cmos Checksum Error" or similar message - go into the bios and set at least the date and time, Save settings.

You have to be able to load bios defaults (and/or clear the Cmos contents) because when you flash the bios usually the contents of the Cmos part of the bios - which determine what you can see and set in the bios Setup - are NOT replaced while flashing - if the bios version is different from what it was before, the defaults must be loaded to make sure the Cmos contents match the bios version , otherwise it's likely at least some of the Cmos settings won't work properly.

Clearing the Cmos contents loads bios defaults too, but it also sets the time and date to defaults. Sometimes you need to move a jumper to clear the Cmos , then move it back (common on desktop mboards ) - sometimes you merely short something temporarily.


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#18
March 28, 2010 at 15:38:52
Sorry, I just read right past the sentence about the model of hard drive with no ? mark. The new drive is a Western Digital Scorpio WD5000BEVT

I will try and load the default bios settings. Should that be done with the new hard drive installed? (if it will let me) Or can it be done without the new drive.

Thanks


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#19
March 28, 2010 at 19:47:54
"I will try and load the default bios settings. Should that be done with the new hard drive installed? (if it will let me) Or can it be done without the new drive."

If you can get into bios and load bios defaults with the new drive installed, it doesn't matter, otherwise load them when it isn't installed. If you can't find the setting to load bios defaults, then see the Maintenance manual and clear the Cmos contents. See Response 17.


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#20
March 28, 2010 at 21:11:40
"The new drive is a Western Digital Scorpio WD5000BEVT"

Your drive has no jumper setting to force it into SATA I, 150 mb/sec mode, but it does have jumper settings.

Western Digital desktop SATA drives DO have that setting, but not their laptop drives.

See the second FAQ here
http://wdc.custhelp.com/cgi-bin/wdc...

In that document,
Click on the highlighted Jumper Settings for SATA Mobile Drives in the index
......

I searched on the web using: WD5000BEVT problem
and found only a few mentions of problems with it.
One guy had one that he suspects had faulty firmware but that didn't freeze the booting of the computer.

I searched on the web using: WD5000BEVT freeze
and found nothing useful.


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