new motherboard, sound won't work

Microsoft Windows vista ultimate w/ sp1...
January 8, 2010 at 09:55:29
Specs: Windows Vista
i recently had a new motherboard installed.
my speakers won't work anymore, even when i plug in headphones.
never had this problem before.
thanks for any help

See More: new motherboard, sound wont work

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#1
January 8, 2010 at 09:56:49
What`s the sound card model ?

If you don`t know:

Download ASTRA32 >> Install + open it >> go to "System Summary" tab on the left >> Look for an item "Sound Card Model" on the right >> Post the results here....

Google is your friend

www.google.com

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#2
January 8, 2010 at 10:05:57
U mention new board? Did u install all neccesary drivers?Do u have sound card?

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#3
January 8, 2010 at 10:06:38
If it's a new Mobo, they should have installed the chipser driver to enable onboard sound. Is the audio built into the Mobo or do you have an add on card like Sound Blaster? You should have gotten a cd with the mobo that contains the chipset drivers. Put it in the cd tray and follow the onscreen directions to install the drivers. If it's a card you installed, you also have a cd with the drivers on it. Right click on My Computer and select properties / Hardware / Device Manager. See if there is a yellow caution mark on your audio device. If there is, the drivers are probably missing or corrupt.

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Related Solutions

#4
January 8, 2010 at 19:47:55
thanks for everything so far

everything worked when i sent the computer in. they replaced the motherboard once, it worked fine then found out about a week later that it was a broken motherboard. replaced it again and then this started happening.
all of this was done by a licensed shop.

there are no yellow marks on the drivers. it says everything is working correctly, but no sound comes out

in case it matters, i have a T61 thinkpad

i downloaded astra32, this is everything under sound

sound chip vendor: Intel Corporation
sound chip: 82801H (ICH8 Family) HD Audio Controller
AC'97/HDA Codec Name: Analog Device AD1984


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#5
January 8, 2010 at 20:00:50
Reinstall audio driver sometimes it helps.

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#6
January 8, 2010 at 20:56:18
in the device manager menu...
under sound, video and game controllers, the only thing is SoundMAX Integrated Digital HD Audio

if i uninstall this and reboot, will it automatically reinstall? been researching and reinstalling seems to help some people

thanks


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#7
January 8, 2010 at 21:49:21
If u uninstall u need to install the driver manual. What is your motherboard name or if its oem like dell (we need to know the full name of your pc).If u got audio driver after unistall restart the system and install the drive, and make sure to check audio hardware is enabled in bios.

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#8
January 8, 2010 at 23:32:33
I found the drivers for you:

http://www.realtek.com/downloads/Re...

If the drivers won`t work, then please post your motherboard model...

Google is your friend

www.google.com

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#9
January 10, 2010 at 11:33:23
So I just download the AC'97 Audio Codecs (Software) off the website you posted?
this link : http://www.realtek.com/downloads/Re...

Do I need to uninstall my drivers first, or just download this one? There were three posted on the website, do I download all 3?
I'm not very familiar with drivers.

ALC5621 (Datasheets)
High Definition Audio Codecs (Software)
AC'97 Audio Codecs (Software)


Thanks for all the help


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#10
January 10, 2010 at 11:42:50
Post the complete brand and model of your laptop.

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#11
January 10, 2010 at 12:01:49
Oops...I should have posted HD AUdio Manager drivers... http://www.download3k.com/MP3-Audio...

Google is your friend

www.google.com

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#12
January 10, 2010 at 12:24:28
Lenovo Thinkpad T61p

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#13
January 10, 2010 at 14:39:15
Go to the link below to get the audio drivers for your model and OS.

http://www-307.ibm.com/pc/support/s...


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#14
January 10, 2010 at 19:09:37
i downloaded it, did the setup.exe, restarted and nothing changed. should i uninstall, then reinstall using the link you posted, othehill?

thanks


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#15
January 10, 2010 at 19:19:24
Look in Device manager to see if your sound is configured there and if there are any yellow or red marks by it.

Do you have an orange speaker icon in the tray by the clock?

I am not sure if you have Realtek HD sound or not. If you do the output ports on your laptop may need to be programmed. The icon I mentioned is called sound manager. You may also have a manager in Control Panel under sound.

Check you other speaker icon to verify nothing in the settings is muted.

Be sure you are using the correct port for the speakers.


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#16
January 11, 2010 at 08:29:13
Thanks for everything so far, this problem is killing me and I can't find a solution anywhere.


Nothing is muted, that was the first thing I checked.

What do you mean, correct port?
Also, what does this mean/how do I program it?
If you do, the output ports on your laptop may need to be programmed.

Under sounds, I have Speakers - SoundMAX Integrated Digital HD Audio, and it says it's working.
I also have SPDIF Interface - SoundMAX Integrated Digital HD Audio, and it says it's working.

Currently, the speakers are set as the default, but I tried setting the SPDIF interface as the default and nothing changed.

I have checked the device manager, and there are no yellow or red marks anywhere. Everything says it is working. I have absolutely no idea why I can't hear sound out of anything.


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#17
January 11, 2010 at 10:56:23
Look for SoundMax software in Sounds in Control panel. HD sound chips may have programmable ports. You need to tell the software what port you are using for what. Realtek uses something called Realtek HD audio manager. As I stated above. Realtek installs an icon in the tray by the clock. Look for an orange speaker. If not there search your installed programs.

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#18
January 11, 2010 at 12:33:52
had someone check it out
said nothing looks wrong, so it's probably the motherboard
i'm gonna buy a usb sound card and see if that works

thanks everyone


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#19
January 11, 2010 at 12:39:48
Did you bother to read the read me download files at the link in #13?

It explains what to do. Knock yourself out if you want inferior sound that you need to drag around with you. Buy a USB sound solution.


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#20
January 11, 2010 at 13:33:37
yes, i did read them
i tried it twice, didn't work either time, and yes, i restarted after each time

i had an actual technician come out and he said it's probably the motherboard. i don't really have a reason to not trust him.

i will eventually get the motherboard fixed, but right now, i don't have time to deal with it. the usb sound card is just a temporary solution until i can bring it to a center to fix it.


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#21
January 11, 2010 at 14:10:17
I do have one more question though, since you guys know a lot more than I do about sound cards. Could you recommend a usb sound card that would work with my computer, or a website that shows which cards would work with my computer?

thanks a lot


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#22
January 11, 2010 at 14:42:46
Did you install the motherboard chip set drivers?

Below is a direct link to the chip set drivers. Install them. Read the read me file too.

http://www-307.ibm.com/pc/support/s...


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#23
January 11, 2010 at 15:31:52
did it, didn't help at all

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#24
January 11, 2010 at 17:06:54
Download and run SIW to determine what hardware you have.

It is possible you have a different model board than the original. Get SIW below.

http://www.gtopala.com/siw-download...


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#25
January 11, 2010 at 19:12:59
I downloaded SIW, what info should I post?

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#26
January 11, 2010 at 19:17:25
What does SIW report for the sound and the model of the motheboard?

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#27
January 12, 2010 at 06:00:10
I am using HD Audio Manager right now....if you have the orange icon in the system tray, the drivers are not an issue....

First, connect your speakers in the "Line out Jack"...then, click on "Sound Manager" >> go to "Audio I/O" tab >> click on the middle left icon:

- If "Line Out" is checked, check "Line In", then "Line Out" again, and press OK twice

- If "Line Out" not checked, check "Line Out" and press OK twice....

Google is your friend

www.google.com

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#28
January 14, 2010 at 23:30:53
Here is everything that SIW shows under motherboard

Manufacturer LENOVO
Serial Number VF1Z89BEF69

North Bridge Intel PM965 Revision C0
South Bridge Intel 82801HBM (ICH8-M) Revision C0

CPU Intel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz
Cpu Socket Socket P (478)

System Slots 1 PCI, 1 PCMCIA

Memory Summary
Maximum Capacity 4096 MBytes
Maximum Memory Module Size 4096 MBytes
Memory Slots 2
Error Correction None

Warning! Accuracy of DMI data cannot be guaranteed


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#29
January 14, 2010 at 23:32:21
Here is everything under sound. This is what shows up when I highlight SoundMAX Integrated Digital HD Audio

Property Value
Device ID HDAUDIO\FUNC_01VEN_11D4DEV_1984SUBSYS_17AA20BBREV_1004\42E46F8EA00001
Status 0x0180200a Started
Problem 0x00000000 (0)
Service ADIHdAudAddService
Capabilities 0x00000000
Config Flags 0x00000000
Class MEDIA
Manufacturer Analog Devices
Hardware IDs HDAUDIO\FUNC_01VEN_11D4DEV_1984SUBSYS_17AA20BBREV_1004
HDAUDIO\FUNC_01VEN_11D4DEV_1984SUBSYS_17AA20BB
Compatible IDs HDAUDIO\FUNC_01CTLR_VEN_8086CTLR_DEV_284BVEN_11D4DEV_1984REV_1004
HDAUDIO\FUNC_01CTLR_VEN_8086VEN_11D4DEV_1984REV_1004
HDAUDIO\FUNC_01VEN_11D4DEV_1984REV_1004
HDAUDIO\FUNC_01CTLR_VEN_8086CTLR_DEV_284BVEN_11D4DEV_1984
HDAUDIO\FUNC_01CTLR_VEN_8086VEN_11D4DEV_1984
HDAUDIO\FUNC_01VEN_11D4DEV_1984
HDAUDIO\FUNC_01CTLR_VEN_8086CTLR_DEV_284BVEN_11D4
HDAUDIO\FUNC_01CTLR_VEN_8086VEN_11D4
HDAUDIO\FUNC_01VEN_11D4
HDAUDIO\FUNC_01CTLR_VEN_8086CTLR_DEV_284B
HDAUDIO\FUNC_01CTLR_VEN_8086
HDAUDIO\FUNC_01GFVEN_11D4DEV_1984SUBSYS_17AA20BBREV_1004
HDAUDIO\FUNC_01
Class GUID {4d36e96c-e325-11ce-bfc1-08002be10318}
Location Internal High Definition Audio Bus
Bus number 0x00000000
Enumerator name HDAUDIO
Description SoundMAX Integrated Digital HD Audio
Driver {4d36e96c-e325-11ce-bfc1-08002be10318}\0009
Physical Object Name \Device\00000093
UI number 0x00000000
Bustype GUID {41203534-2037-3144-2042-422044362041}
Legacy bus type 0x00000005
Device Type 0x0000001d
Install State 0x00000000
Security 01 00 04 90 00 00 00 00 00 00 00 00 00 00 00 00 14 00 00 00 02 00 5C 00 04 00 00 00 00 00 14 00 00 00 00 10 01 01 00 00 00 00 00 05 12 00 00 00 00 00 18 00 00 00 00 E0 01 02 00 00 00 00 00 05 20 00 00 00 20 02 00 00 00 00 14 00 00 00 00 E0 01 01 00 00 00 00 00 01 00 00 00 00 00 00 14 00 00 00 00 E0 01 01 00 00 00 00 00 05 0C 00 00 00
Security (SDS form) D:P(A;;GA;;;SY)(A;;GXGWGR;;;BA)(A;;GXGWGR;;;WD)(A;;GXGWGR;;;RC)
Device Address 0x00000001

Device Configuration File oem45.inf
DisableSetupDiChangeState 00 00 00 00
InfPath oem45.inf
IncludedInfs ks.inf
wdmaudio.inf
InfSection HDA_TP4
ProviderName AnalogDevices
DriverDateData 00 00 B3 81 19 06 C8 01
DriverDate 10-4-2007
DriverVersion 6.10.1.5510
MatchingDeviceId hdaudio\func_01ven_11d4dev_1984subsys_17aa20bb
DriverDesc SoundMAX Integrated Digital HD Audio
CoInstallers32 SMaxCo.dll,PostProc
AssociatedFilters wdmaud,swmidi,redbook
Driver ADIHdAud.sys

Class MEDIA
ClassDesc @mmci.dll,-3000
Sound, video and game controllers
IconPath %systemroot%\system32\mmsys.cpl,-3004
LowerLogoVersion 5.1
Installer32 mmci.dll,MediaClassInstaller


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#30
January 14, 2010 at 23:33:43
Seems that the sound card is HD and the drivers have been installed.....do you see an orange icon in the system tray ?

Google is your friend

www.google.com

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#31
January 15, 2010 at 00:25:37
I would be searching to see if an update is causing the issue when was the last time your sound card was updated? If the answer is no maybe you have another issue causing your mobo to go out and they aren't catching it. You had it replaced how many times already? Why did the other motherboards have to be replaced? It sounds like this is mobo number three if that is the issue. Did you by chance try to flash the bios before this started? I have seen an issue once where flashing the bios caused an issue like this before. Also yes make sure you uninstall the drivers before you reinstall them. I wouldn't know what else to say except try a system restore backing up your data and reformatting just to see.

The reason I say this is because you want to make sure the mobo is going out. If it is indeed the 3rd time I wouldn't bother replacing the mobo until I find what is causing the mobo's to go out. Is your pc running hot? Pehaps there is another issue and do you really want to keep buying mobo's? If it is under warrenty many places have a three strikes rule so you might be able to get you pc replaced totaly.

Good luck


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#32
January 15, 2010 at 00:33:40
Reformatting or replacing the motherboard is a DRASTIC move.....let`s see what`s up with the drivers first....

Google is your friend

www.google.com

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#33
January 15, 2010 at 06:00:06
Go to device manager and post exactly what is listed for your sound devices.

I think you only have generic Windows 7 drivers installed and you should probably have a second listing called Realtek High Definition Audio.

Right click any listings for sound, one by one and choose properties> drivers. Do you see Realtek in any of the driver names?


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#34
January 15, 2010 at 13:52:22
The only reason the motherboard makes sense is because my motherboard broke, I had it replaced once, found out it was also broken, had it replaced again and I'm not against the idea that there's something wrong with this one too. The people who replaced it told me that they aren't making any more motherboards for these computers, they are all refurbished ones now.

I only have generic Windows Vista drivers installed.

Under Device manager, this is what I have.

Batteries
Biometric
Computer
Disk Drives
Display Adapters
DVD/CD-ROM drivers
IDE ATA/ATAPI controllers
IEEE 1394 Bus host controllers
Keyboards
Mice and other pointing devices
Modems
Monitors
Network adapters
PCMCIA adapters
Processors
SD host adapters
Security Devices
SM Driver
Sound, video and game controllers
Storage controllers
System devices
Universal Serial Bus controllers

Under Sound, video and game controllers,
SoundMAX Integrated Digital HD Audio

When I right clicked it, chose Driver, here is what it says...
SoundMAX Intrgrated Digital HD Audio
Driver Provider: AnalogDevices
Driver Date: 10/4/2007
Driver Version: 6.10.1.5510
Digital Signer: microsoft windows hardware compatibility publisher

Driver Details
Update Driver (already did this)
Roll Back Driver (can't do this, don't have anything to roll it back to)
Disable (haven't tried this)
Uninstall


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#35
January 15, 2010 at 15:13:46
You are not posting the driver details. After you click on the driver tab then you should see a driver details tab. That should have numerous files listed in it.


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#36
January 15, 2010 at 17:23:15
Driver files:
C:\Program Files\Analog Devices\Core\Altmixer.ini
C:\Program Files\Analog Devices\Core\Mixer.ini
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Analog Devices\Core\smwdmif.dll
C:\Windows\system32\adidrm.dll
C:\Windows\system32\AEADIAPO.dll
C:\Windows\system32\AEADIAPR.dll
C:\Windows\system32\AEADIExt.dll
C:\Windows\system32\AEADISRV.EXE
C:\Windows\system32\drivers\ADIHdAud.sys
C:\Windows\system32\drivers\drmk.sys
C:\Windows\system32\drivers\portcls.sys
C:\Windows\system32\SmaxCo.dll

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#37
January 16, 2010 at 18:02:32
any help?

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#38
January 16, 2010 at 18:22:52
Well, it appears there are drivers installed that match the information you got from SIW.

That brings me back to the configuration of the HD ports. Have you gone to control panel> sound. Configure the sound in that screen and then also verify that nothing is muted anywhere.


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#39
January 16, 2010 at 19:16:26
nothing is muted at all

so it's the motherboard


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#40
January 17, 2010 at 05:49:43
Did you look at the sound listing in control panel? I am using Windows 7 and am assuming Vista looks about the same. Open the listing for sound there and you should have a way to configure the sound.

I mention TWO possibilities and you respond to ONE.


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#41
January 17, 2010 at 11:59:31
I've looked at this about a million times. the drivers are working, nothing is muted. I don't know what you mean by configuring the sound.

Nothing is wrong with my sound settings in the control panel. Plus, when I had someone check it out, they checked every single little thing in the control panel, and said absolutely nothing is wrong with it.


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#42
January 17, 2010 at 12:12:34
I`ll repeat the question - do you see an orange speaker icon in the system tray (near the clock)

Google is your friend

www.google.com

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#43
January 17, 2010 at 12:17:03
WHERE are you looking that this a million times? I suspect in Device Manager.

I said to look at the sound listing in Control panel. As I stated I don't use Vista so perhaps it is different than Windows 7.

When I click on the sound listing in my Control Panel I get a box with 4 tabs in it.
Playback, Recording, Sounds, Communications. Then in the playback tab the are listings for Digital Audio, Speakers, realtek Digital Output.

Under the Sounds tab I can test Windows default sounds.
Under the communications tabe there is a mute option.
Under recording there are also settings and access to the driver list.

I also have a Realtek HD Audio Manager listing that allows me to configure the ports (jacks). You should have something similar.


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#44
January 17, 2010 at 12:23:23
That`s why I asked if the OP see an orange speaker icon in the system tray....if so,you can configure the ports (jacks)

First, connect your speakers in the "Line out Jack"...then, click on "Sound Manager" >> go to "Audio I/O" tab >> click on the middle left icon:

- If "Line Out" is checked, check "Line In", then "Line Out" again, and press OK twice

- If "Line Out" not checked, check "Line Out" and press OK twice....

Google is your friend

www.google.com

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#45
January 17, 2010 at 12:36:48
probfixer

moveshhh doesn't have a Realtek sound chip. They have soundmax by ADI, which appears to be a part of Sony. Never the less there may be some way to configure ports. Just hang in there and listen.


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#46
January 17, 2010 at 13:23:18
So I went to control panel, then hardware and sound, then manage audio devices.

Under there it has playback, recording and sounds.

Under playback, I have speakers and SPDIF Interface. I can configure the speakers, but not the SPDIF Interface.


and probfixer, I don't have an orange speaker icon in the system tray. also, I have no idea what you're talking about with configuring the ports. Plus, I don't have speakers connected to my computer. I'm on a laptop. The speakers are in my computer.


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#47
January 17, 2010 at 13:29:19
Double click on the speakers. Do you see a device usage? Choices are use this device or disable.

As I explained to probsolver, you don't have a Realtek HD sound chip, which installs the Orange speaker Icon.

Have you ever tried to use headphones?


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#48
January 17, 2010 at 18:55:14
so, funny story

I tried the headphones before and they didn't work, but now they work for some reason.

I haven't read the replies yet, but in case that helps, my headphones now work.


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#49
January 17, 2010 at 20:29:32
Then go back and check for any settings that are muted. That includes the setting I described in #43 concerning Communications.

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#50
January 18, 2010 at 10:10:13
I already did. Nothing is muted. I had someone come out and check it out, and the first thing he checked was if anything was muted, so I know that's not the problem. My headphones didn't work before I started this post, and I've done a lot of stuff that you guys told me to do, so I'm not sure what fixed them.

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#51
January 18, 2010 at 10:13:37
Plug the head phones in and out 5 or 6 times. There are contacts in there that open when phones are plugged in to disconnect the speakers. When phones are removed contacts are supposed to close and allow sound.

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#52
January 18, 2010 at 10:30:11
Tried it, didn't do anything.

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