New Hard Drive Problem

Hewlett-packard Pavilion dv6700 kc412ua...
September 29, 2011 at 10:26:44
Specs: Windows Vista
The hard drive on my HP DV6700 failed, and I went and bought a new one from Bestbuy.

I installed it and put the recovery disc in that I have from HP (from when my hard drive failed the first time when I first bought it) and nothing happens. I went into the BIOS and changed the boot order and still nothing happens. I tried pressed F9 when it was booting up and the only option to boot from was the Hard Drive.

I thought my DVD drive may be broken, so I tried running it with an external drive and still nothing. All I get is "operating system not found".

The machine is not under warranty and when I called HP all they did was try to sell me an overpriced new laptop.

From what I read the hard drive may have to be "tattooed" by an HP service tech, but I am not sure if this is true. Can anyone tell me if this is something I can fix on my own or am I better off just buying a new machine?


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#1
September 29, 2011 at 10:35:02
Is this suppose to be an actual Recovery Disk that boots or the data retrieved from the first failed drive? Does it attempt to read the dvd when you boot?? I would check in the bios and make sure the dvd and the new hard drive are both seen in the bios.

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#2
September 29, 2011 at 10:37:03
It is an actual recovery disk...or at least I think it is. HP sent it to me, I did not create it.

Where in the BIOS can I check for that?


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#3
September 29, 2011 at 10:40:37
Double check the BIOS to be sure that your changes were saved. If a CD came with the new HD, run it. If not make sure that your recovery CD is bootable. Check it on anther machine. Did you set the jumpers on the new HD to match the old drive? You might have to set the BIOS to auto, so it sees the drive.

How do you know when a politician is lying? His mouth is moving.


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#4
September 29, 2011 at 10:49:30
The BIOS changes were saved and the HD did not come with a CD. I know the recovery CD works because I was trying to use it on the broken HD before I knew it was broken.

I am not sure what setting the jumpers is. I assumed it was a plug and play kind of thing...Maybe I am in over my head with this?


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#5
September 29, 2011 at 11:14:56
There are usually 2 ways to restore the original OS - one is to run the reinstall from the recovery partition on the original HDD by pressing the F11 key, the other is to use the set of recovery DVDs (notice the "s") that you should have created right after you purchased the laptop. Unfortunately, way too many people never bother to read the documentation that comes with the PC & never make the disks. Since you've never created the Restore disks & the original HDD is toast, you have no choice but to order a set of Recovery disks from HP or buy a retail Windows disk.

http://h20000.www2.hp.com/bizsuppor...

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#6
September 29, 2011 at 11:18:50
So the recovery DVDs that I have from HP are not the same as what I would have created?

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#7
September 29, 2011 at 11:20:53
You said recovery DISK, not disks. A Recovery Disk SET consists of 7 DVDs. Do you have the set?

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#8
September 29, 2011 at 11:26:03
O well I am not sure then. I have two discs that I got directly from HP...I have used them before with the factory HD, but I know a new blank HD is different.

I am confused...Is there a difference between the recovery discs HP sent me ( 2 DVDS) and what I would need to format a new HD?


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#9
September 29, 2011 at 16:25:27
Put the original HD back into the machine. Press F11 when you boot it.

How do you know when a politician is lying? His mouth is moving.


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#10
September 29, 2011 at 18:30:35
Sounds like the problem is with your DVD drive and not the hard drive. 'Operating system not found' means the bios is trying to boot from your new, but empty, hard drive. Make sure the DVD shows in cmos/bios setup and is first in the boot order. Even on the boot order page it may need to be separately enabled. In that case an 'enabled' device should have a checkmark by it.

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