New Canon MP140 Printer not working

Asus Laptop with intel pentium processor...
March 26, 2010 at 06:04:14
Specs: WINDOWS XP, 2GB
Hello

I have a Cannon MP140 which was just bought new. However, it does not work, whenever you switch it on, there is an E letter on its LCD dislpay. Moreover, when you try to print you get a message saying that the color cartridge is not original or is not properly placed at the correct location. Nonetheless the cartridge has just been placed in the printer on the right place, that is to say, right position (because the black cartridge goes in the left hole) and this color cartridge is the one which came in with the printer so it is original from Cannon. Moreover, there is a stick which says Cannon on the color Cartridge.

Anyways, does anyone know how to solve this? It is just that I do not know whether I have the ticket where this printer was bought so I do not know whether we will be able to use the warranty.
To end with I saw someone had the same problem reported in
http://www.fixya.com/support/t10629...

Thanks

http://www.arreglaordenador.com
In-home technical services for computers to individuals and small companies. Arganda, Madrid, Spain


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#1
March 26, 2010 at 06:44:05
Did you read the manual, assemble everything correctly & install the software/drivers as explained? Are you sure you peeled the plastic off the end of the color cartridge?

http://www.usa.canon.com/consumer/c...

If you just bought it & are unhappy with it, you have a few choices.

- call Canon tech support & see if they can help you correct the problems
- return it & exchange for another one
- return it & ask for a refund


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#2
March 26, 2010 at 07:02:42
Thanks for the link and for the suggestion of following the instructions literally.
Yeah, the plastic was removed from the color cartridge.

http://www.arreglaordenador.com
In-home technical services for computers to individuals and small companies. Arganda, Madrid, Spain


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#3
March 26, 2010 at 09:18:57
Try turning off the printer, removing & reseating the cartridges, and then see if you still get the same error. If so, you may want to exchange the unit for another one.

1 Corinthians 15:3-4


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#4
March 26, 2010 at 11:56:03
What does "reseating the cartridges" mean?

http://www.arreglaordenador.com
In-home technical services for computers to individuals and small companies. Arganda, Madrid, Spain


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