New Battery in laptop causes shutdown during Win 8 upgrade

September 6, 2014 at 08:12:22
Specs: Win 8.1 pro, Amd 64 triton / 3gig
I was trying to install some new software on a recently upgraded to win8 laptop (was vista) and it started shutting down.
I also recently about 2 months ago got a new battery from and it charges to 100%.
Didn't have any problems while on vista with the new battery either.
During the win8 upgrade it did shutdown twice but I thought it was just the upgrade.
Originally thinking it was a overheating issue, I ventilated it more and tried again, it still did it.
So just for the heck I pulled the battery and it has been running perfectly off of ac.
Can a bad battery cause his? Or could it be a motherboard issue? Or what else could I try?
Also, it doesn't happen all the time, it could go a few hours or a few minutes and it looks like it just shuts down normally. Whe I restart it starts up without any error messages or prompts
Thank you

message edited by Jeffkics

See More: New Battery in laptop causes shutdown during Win 8 upgrade

Report •

September 6, 2014 at 10:24:18
Before getting too complicated try cleaning the battery connections with rubbing alcohol(both battery and compartment connections). Even popping the battery in and out a few times might help. Turn the computer off and disconnect it from domestic power before doing this.

Always pop back and let us know the outcome - thanks

Report •

September 6, 2014 at 14:27:23
It doesn't seem likely in this case but check windows 8 power options to see if it's somehow set to limit battery-only usage.

Don't forget to preorder your Hatch green chili for this fall. Many vendors ship world-wide. Better hurry. They're picking and shipping now.

Report •

September 6, 2014 at 18:55:43
Another consideration is updating your hardware drivers to function properly with the upgraded OS.

Although Windows does quite well with keeping up with the latest compatible drivers sometimes it is best to go to the hardware manufacturers website for them for an upgrade.

You can use free tools such as SIW to identify your hardware. Snapfiles still hosts a free version:

There are others such as CPU-Z and Sandra Lite but I have best success with SIW.

Also a BIOS upgrade (if available) is often recommended when there a hardware problems with a new Operating System install.

I can't advise further on the intricacies of upgrading the BIOS. Fortunately I have never had the need to. It needs to be done correctly because often there is no going back if it goes wrong.

Other contributors here are very experienced in this regard though, and can advise better if it is really needed or not.

Report •

Related Solutions

September 7, 2014 at 07:29:44
If it is software then upgrading to Windows 8.1 might help, although you could still need the latest drivers which would depend on their availability for old hardware.

In general a new operating system runs best on current hardware.

Always pop back and let us know the outcome - thanks

Report •

Ask Question