New battery getting message 'no battery detec

May 23, 2011 at 03:34:24
Specs: Windows Vista
Hi, Asus laptop. I bought a new battery because the old one was running down quickly. I'm getting an error message with the new battery. No battery detected. I Re-booted on AC and plugged in the new battery as suggested on a forum. I then got the message 'plugged in but not charging' and after a few seconds 'no battery detected' again.

I have now read it could be a motherboard problem, could this be the case?

Please can anyone help.

Sina


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#1
May 23, 2011 at 05:30:41
What happens when you install the old battery?

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#2
May 23, 2011 at 06:06:38
Thank you for such a speedy response.

The red cross disappears and the message is 'Fully Charged' but I do have the AC charger plugged in as the old battery only lasts a few minutes without it.

Regards
Sina


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#3
May 23, 2011 at 06:24:08
just a guess but did the new battery have any protective tape or cover on battery connectors?

Davidw


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#4
May 23, 2011 at 06:39:43
No It didn't. I was looking to see if that was the problem.

Sina


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