Need to Retrieve files from dropped External HDD that beeps

Nvidia / Awrdacpi
September 5, 2014 at 09:55:13
Specs: Windows 7, 2.1Ghz
I accidentally dropped my external drive on a chair while the drive is on it's leather case. And the fall isn't too high so I thought that it wouldn't damage the drive. But when I checked if it is still working because I needed a file, the drive spin inside because I feel it and it starts to install a driver on the computer then 3 beep sounds can be heard. After the 3 beep sounds the driver would stop working and I can't feel it spinning anymore.
Is the drive dead?
Can I do other things to get the files inside? I really need some of them.
Oh and btw, the drive is an HP PD500A.

I'm tired of a freaking piece of crap pc o.O


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#1
September 5, 2014 at 11:34:02
Look in Windows Disk Management to see if the drive shows up there.

Also look in Windows Device Manager. Be aware that the enclosure and the hard drive inside it should BOTH show separately in Device Manager.

Post back with any results.


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#2
September 6, 2014 at 05:37:34
It doesn't show up on Disk Management and Device Manager. Although when I unplugged the hard drive it was successfully installed on my computer and even showed the drive name. But when I plug it back it still happens.. I tried plugging it on other devices like laptops and other desktops but still won't work.

Thank you!

This PC will never be as fast as yours.


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#3
September 6, 2014 at 06:02:14
Open the external drive and check the connections. Unplug the HDD and plug it back in. No need to reassemble entirely. Connect it via USB again and see if it loads.

Alternatively you can have a look on the motherboard to see if there is a spare SATA port (if it is a newish HDD) and connect it that way also.


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Related Solutions

#4
September 6, 2014 at 20:46:13
Sorry but I dont know how to open this. It doesn't have any screws. Am I just going to crack it open from the sides?

This PC will never be as fast as yours.


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#5
September 6, 2014 at 22:05:47
No please don't crack it open.

What is the make and model of your external drive?

Sometimes the screws are hidden beneath the rubber feet or stickers on the unit.


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#6
September 7, 2014 at 00:53:51
This link may be of interest re' getting the case /cover off:

http://h30434.www3.hp.com/t5/Other-...

And this one to a series of Google responses about removing the cover, has few useful items too.

https://www.google.co.uk/#q=hp+pd50...

Incidentally have you gone through the routines various in the user manual - presuming you have a copy of the full manual which can be found here:

http://tinyurl.com/ke8xp52

message edited by trvlr


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#7
September 7, 2014 at 01:02:54
Thanks for stepping in trvlr, I neglected to read the OPs request in full.

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#8
September 7, 2014 at 01:39:16
Btk1w1

Some of these ultra portable drives have concealed screws (as per your suggestion) under rubber feet. Some are snap closures - as is a lot of current electronic kit. The latter are a pain..., clearly designed both to discourage end-user access in event of problems (meaning one then has to return it the manufacturer for service etc.), and also cost cutting (no screws means fewer parts = cheaper to produce...!).

Many laptop manufacturers too have reduced the number of screws and rely more on snap closures to hold the case in place. And try getting an iPad or similar apart...

I would concur with your admonition not to take it apart - at least until one has explored all other options first.

message edited by trvlr


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#9
September 7, 2014 at 08:24:45
I think that external drive is a Western Digital drive. Try running the WD diagnostic on it. See the link below for help with that.

http://wdc.custhelp.com/app/answers...


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