Solved Need to recover data on non-responding USB external HDD

September 25, 2013 at 08:46:55
Specs: Windows Vista
My 400GB Toshiba USB2 external jard drive HDDR400E03X is not responding, my computer will not recognize it. Is there a way to recover the data

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✔ Best Answer
September 25, 2013 at 16:06:42
If it does not show up in even Disk Manager on more than one system, if does not bode well. You can however usually dismantle the external hard drive and remove it from the case, then install it as an internal hard drive directly on a desktop computer as a secondary drive and see if it is recognized there. The reason fir this is that it is possible for the problem to be with the external case or its connections and not with the drive it self. If it is recognized in Disk Manager, but you cannot access the data, (as above), list what it shows about the drive in Disk Manager.

You have to be a little bit crazy to keep you from going insane.



#1
September 25, 2013 at 08:59:46
Hi Rafael01,

For an external hard drive, connect it to another system to isolate the issue.

If the hard drive is not detected on another system as well, it is an issue with the hard drive or the data cable.

Try a different data cable.

If the hard drive does not work with a good known cable, hard drive needs replacement.

Please keep us posted with the results.

Thanks & Regards
Manshu S
#iworkfordell


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#2
September 25, 2013 at 09:01:24
First thing to try is connecting it to a different computer - that will identify if the problem is with your computer or the storage device. If it is recognised in the second computer then take the opportunity to make a copy of it. If it still is not recognised in the second computer then it depends on how important the data is. If it is very important then you need to contact a specialist data recovery company (they are cheaper than they used to be) because the more you try to recover it yourself, the more the likelihood that you damage it further.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#3
September 25, 2013 at 10:40:41
Look for the external hard drive in Windows Disk Management. If it show up there, post all the information listed for it here.

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Related Solutions

#4
September 25, 2013 at 16:06:42
✔ Best Answer
If it does not show up in even Disk Manager on more than one system, if does not bode well. You can however usually dismantle the external hard drive and remove it from the case, then install it as an internal hard drive directly on a desktop computer as a secondary drive and see if it is recognized there. The reason fir this is that it is possible for the problem to be with the external case or its connections and not with the drive it self. If it is recognized in Disk Manager, but you cannot access the data, (as above), list what it shows about the drive in Disk Manager.

You have to be a little bit crazy to keep you from going insane.


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