Need quick answer .PSU blew up in face!

November 12, 2009 at 07:27:31
Specs: Vista, xp pro too, p4 2.8 gig 800fsb, 1
Ok, Build my pc today. I set up my cpu, ram (no other componebts). Tested it, turned on and had no probs with psu 350 W that was in the case already..

I proceeded to put in my new psu(600w) , made sure all was connected correctly turned it on, system fan turned slightly then boom , it exploded in my face sending toxic fumes into my face and some liquid I can only guess came from capacitors.

I tried the original psu and there was no power :(

My question is I'm off to the place where I got it all from. And expect ram, mobo, cpu to be replaced. Do you think I will get anywhere with this as the sold me the faulty parts?

I'm just glad it happened now rather than later. I t wouldn't have been nice my lad turning it on xmas day and this happening. I'm severely annoyed to say the least.

Hmm,I guess so...

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November 12, 2009 at 07:59:14
What's the make/model of both PSUs? Were you benchtesting or did you skip that step?

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November 12, 2009 at 08:05:24
Yeah, Benchtesting. Antistatic wrist strap/floor mat etc

I'm about to go to the shop soon so cant really go dig out the working psu. But the blown up one is a wintrust.

Its more of a case do you think I will get refunded/replacement for the parts involved as it was dead afterwards on working psu?

Hmm,I guess so...

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November 12, 2009 at 08:13:06
"the blown up one is a wintrust"

Never heard of it, no hits on google. Are you sure that's the correct brand name?

"do you think I will get refunded/replacement for the parts involved"

Have no idea. It depends on the vendor. Then again, they have no idea of your expertise in building computers so they may turn around & say you screwed up.

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November 12, 2009 at 12:30:23
Sorry because of being in a rush. It was a Win Power.

I went to the shop. But, They have referred me to another premises of theirs that deals with testing, fault diagnosis etc and said that no matter what I would get sorted out.

Now, I will wait and see because a bird in the hand is worth 2 in the bush.

He thought it was weird that it happened and I do too. And a simple PSU swap over shouldn't have caused this nor should have blown up unless it was already faulty. I didn't do anything wrong.

I did a little research and have noticed other people have had this happen to them in past. However, unrelated to this PSU make/model.

Well, I can only hope that they replace it and the guy at the shop is true to his word and that the company keep to it.

Wish me luck.. Its friday the 13th tomorrow.

Hmm,I guess so...

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November 12, 2009 at 12:34:36
Maybe a voltage select switch on wrong settting?

Playing to the angels
Les Paul (1915-2009)

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November 12, 2009 at 13:08:38
No, It wasn't that.

It was set to the correct voltage. I triple checked that before even hooking it up with all mains power disconnected.

Hmm,I guess so...

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November 12, 2009 at 17:50:52
Things that blow up might be cause for consumer safety reports or even lawsuits. Might start there.

Playing to the angels
Les Paul (1915-2009)

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November 12, 2009 at 18:13:24
I'm still having trouble finding very much info about "Winpower", but it does seem to be a very low end brand. Seems to be available in the UK for about £15-20 (roughly $30 US)? There's no excuse for it blowing up in your face, but you get what you pay for. For a decent quality 600W unit, you should have paid at least twice that much.

Power supplies are discussed in lot in these forums. The power supply is the backbone of any PC but their importance just doesn't seem to sink in. SkipCox nailed it when he asked the rhetorical question: (me paraphrasing) "why is it that people have no problem spending $100 for a board, $150 for a CPU, $125 for a video card, etc, but when it comes to the power supply, they only wanna spend $25?"

I hope you didn't get hurt but unfortunately, I think you may have just learned an expensive lesson.

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November 13, 2009 at 00:12:38
@ Jefro.

Yes, I agree on the court action if they don't sort me out.

I will try to have faith in them that they will make the correct decision replacing the equipment. If not, I will be in contact with a solicitor and health and safety ASAP.

As I said, the guy I spoke to last night said I 'd be sorted out so I will go today with that attitude and if they don't honour what he said then I will just change my tone and be out for blood. I'm not going to just go straight to threatening court action etc without giving them a fair chance to rectify.

@ Jam

Yes, thats the price range of the PSU I got and you're correct I should have paid more and get what you pay for.

Luckily, No damage done to myself. I'm very lucky as capacitor liquid hit my face and spectacles and the smoke I breathed in wasn't nice at all. It could have been someones eyes that. No excuse at all for it blowing up. None whatsoever.

I'm hoping they see me right with a better power supply because of what has happened but if not I will pay the extra. I will leave that to them to decide on their own.

I want to push for the parts to be replaced rather than the PSU upgrade as the parts are way more important price wise and otherwise.

I really hope it isn't a expensive lesson learnt as it isn't any of my fault :(

I will let you know how I get on. It may take 5-7 days for them to test the hardware. However with it blowing up in my face I hope they do it on the spot while I wait later today.

Hmm,I guess so...

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November 13, 2009 at 00:54:28
Was it a national vendor? I've had issues in the past that could have been dismissed by my lack of expertise by most including myself but, as the parts came from a national chain they were quick to refund or replace just to avoid any unneeded publicity and keep the return business. I wouldn't bank on them giving you a more expensive psu, but a full refund or an exact replacement of the now faulty parts should be in order.


I want to go like my grandfather did. Peacefully in his sleep. Not screaming at the top of my lungs like the passengers in his car.


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November 13, 2009 at 08:02:50
I wouldn't call them a national vendor as such.

Anyway, Mobo was replaced because of being dead and refunded for PSU.

Got another PSU which cost a bit more and higher wattage. But, I was rather strapped for cash so lets hope... I don't think I will have any issue's with it. The blow up was rare straight out of the box.

I've to test the ram and cpu to see if their faulty and If so I will be issued a replacement once they test it. But, The guy was pointing out that if he tests them there is a charge for each item tested thats not faulty.

I reckon they will be faulty. However, I didn't have money to throw at it today or I would have because I honestly don't know if their faulty or not. Testing it tonight or tomorrow.

Oh and not even an apology.

Hmm,I guess so...

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November 13, 2009 at 12:47:09
Hopefully you got a good name brand PSU this time? Wattage isn't as important as amperage, especially on the +12v rail. A 400W unit would probably be sufficient, IF it's a good one such as this Corsair unit:

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November 13, 2009 at 17:54:49
It is a Colors-IT 750W Gold Silent.

Ok, set this up again without the PSU trying to take me out. No problems got power to my mobo and system fans. But, sadly, The CPU fan only starts for a second then stops.

So, It looks like that will have to be exchanged.

Hmm,I guess so...

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November 13, 2009 at 19:54:03
Still not a good PSU.

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