My USB mouse has stopped working

June 1, 2020 at 05:02:20
Specs: Windows 10
Hi, so I have a generic optical wired mouse which was working fine on my laptop, although I had to wiggle it a bit in my USB port to connect. Now it is not being recognised by my computer or showing up in the device manager although it is receiving power. It also only seems to work when I pull the cable very tightly at certain angles, though this doesn't always work. The USB ports are working fine and the mouse seems to work on other computers so I'm not sure if the problem is the laptop or the mouse.

If anyone could suggest a solution that would be great.


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#1
June 1, 2020 at 05:49:05
I'm guessing you have several USB ports on your laptop & you've tried them all? Have you tried a different mouse?

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#2
June 1, 2020 at 06:08:06
I have tried both ports and don't have another mouse

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#3
June 1, 2020 at 06:10:46
Either the USB port on the computer is corroded or the USB connector of the mouse cable is at fault.
Does the mouse work OK on other (PC) devices?
Are you living in the tropics?

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#4
June 1, 2020 at 06:27:09
The mouse works on other pcs and the USB ports work with other devices such as keyboards, and I am not living in the tropics, though the UK is surprisingly warm at the moment

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#5
June 1, 2020 at 06:46:26
It also only seems to work when I pull the cable very tightly at certain angles, though this doesn't always work.

Rodents aren't really very happy when one pulls their tail...

But seriously though, I'm inclined to suspect either the actual cable rather than the mouse itself; or equally it may be actual usb plug on the cable - as it may not be a snug as fit as was.

Some usb ports are a tighter fit than others; and some even had "very" prominent lugs (they all have these mini-lugs) which fit into the slight depressions on one side of the usb plug; and they ensure the plug is firmly affixed in the socket/port (sometimes too well affixed...) It's possible that the rodents's plug has flattened a little; and/or the depressions into which those mini-lugs go have enlarged a little too. Either way It is more likely the plug than the cable - but it "could" be the cable. Although as the rodent behaves itself in other laptops it does tend to rule out the actual cable - but not the plug...

It might also be that actual contacts inside the plug which have become a little tired - not making as secure a contact with those in the usb socket/potty; and of course it could be the other way around too?

One way to to check the port is of course with another rodent; or... have you usb flash drive.memory stick? One that doesn't have anything critical on it? If so then plug that into the ports in turn and see if that is recognised etc.? If it is then it sort of eliminates the usb ports and seems to point to the rodent plug (or highly unlikely) the actual cable.

And yup it is a little warm in the UK just now - at least until mid-week; at which point it all reverts to more like late winter-early spring/early fall...?


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#6
June 1, 2020 at 06:56:32
Thanks, I have tried both ports with a flash drive and they both work fine. The USB plug fits quite snuggly into both ports and there does not seem to be any enlargement of the depressions. Power is going into the mouse, it is just not being registered.

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#7
June 1, 2020 at 07:28:39
My money at this time is the plug on the rodent - especially as other devices are OK in the same ports?

A long shot - and it is one at that...; and no real logic either... I wonder if the port(s) are delivering the correct volts/current - i.e. mini-watts (in this case). Could be the rodent demands more current power than the flash drives require (though I have no idea if different devices do have different power demands)? Equally are all the "pins" (actually little tab like things) on the usb port making contact with the rodent plug' pins/tabs and visa-versa on the problem laptop?

Only way to really test is to get another rodent? They're cheap enuff these days fora basic one - Amazon, even the dreaded PC World (nothing fancy just a basic rodent)? Always wise to have a spare around at any time - just in-case? I don't like, let alone trust ,touch pad rodent equivalents; much prefer a basic rodent.


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#8
June 1, 2020 at 08:07:34
The rodent says its rating is 5V but I am unaware of my power output on my laptop. I think the rodents plug is touching the pins, but I don't know how to be certain

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#9
June 1, 2020 at 08:22:52
There are mini plug in adapters which allow one to monitor the o/p of a usb port; and also have something attached as well. How useful here - hard to say. (I have one "somewhere...") The cost of one is likely about the same as basic rodent? PersonallyI'd try a new rodent - as always useful/wise to have a spare at any time - should a new one perform as the current?

I doubt the laptop usb power supply etc. is not up to par; seldom happens. It was really a very long shot. Rodents - cables and plugs can go south at any time. Cables usually fail where they exit the rodent body; seldom (but not unknown) at the plug end. Plugs can fail due to pins/contacts not surviving a lot of insertion/removal etc. over time. If I was having to deal with this in my olde job I'd simply replace the rodent and if all was well, then dump the current (presumed) faulty one.

Another long shot - and it really is... blow out the usb port(s) with a can of compressed air; might simply be a bit of muck affecting the rodent usb plug connection (though why just the this rodent..????).


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#10
June 1, 2020 at 08:28:11
This is the Amazon US site - showing the devices I mention (that's where I got mine).


https://www.amazon.com/usb-port-tes...

UK site:

https://www.amazon.co.uk/s?k=usb+po...

message edited by trvlr


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#11
June 1, 2020 at 08:50:05
trvlr here just recommended a couple of days ago to
try cleaning a similar port with a compressed air. The user
reported that he first used a toothpick on it, followed by air,
and that fixed it. Compressed air alone will get loose dust,
but not the kind of gunk that often gets on those contacts.

A flat toothpick or tiny piece of very stiff cardboard, or piece
of plastic, like a micro-sized scraper. Or a Q-tip.

-- Jeff, in Minneapolis


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#12
June 1, 2020 at 23:19:12
If your mouse has a power switch, it is often located on the bottom side. If the mouse doesn't appear to be on, replace the batteries. Make sure the wireless receiver is within range and is not blocked by too many objects. Disconnect the wireless USB adapter and try plugging it into a different port MCDVOICE

message edited by Hortons


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#13
June 2, 2020 at 10:20:36
Hortons, he has stated it's a wired mouse.

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#14
June 2, 2020 at 23:22:07
You'll have to break down and buy another mouse to be sure. Perhaps it's some combination of a flaky connector and flaky USB port so that only when both are used together does the problem arise.

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#15
June 3, 2020 at 23:21:51
You could try Control panel - System - Power Options - Change plan settings - Change advanced power settings - USB settings - USB selective suspend settings - Disable them!!!

There are also more settings under Device Manager - USB Generic USB hubs - right-click - Properties - Power Management and uncheck 'Allow the computer to turn off this device to save power' - perhaps those are the ones you already tried?


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#16
June 4, 2020 at 04:02:02
@ trvir Rodents aren't really very happy when one pulls their tail...

LOL


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#17
June 4, 2020 at 05:10:34
neither are moggies and doggies; let alone their respective larger relations...

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