My DVD drive is missing

July 28, 2009 at 10:39:16
Specs: Windows XP
It doesn't show up in My Computer or Device Manager. I have tried to system restore to an earlier time and that didn't work so I undid the restoration. I tried the Microsoft article deleting the upper/lower filters, that didn't work. I downloaded the Microsoft Fix-It Program, and that didn't fix it either. I have a Toshiba Satellite M45 S169 Laptop with XP SP3.

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#1
July 28, 2009 at 10:41:49
Does the DVD drive show in the start up screens? If not then it is NOT a Windows issue.

If the drive is located in a removable drive bay try removing and re-seating it.


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#2
July 28, 2009 at 11:27:53
No it doesn't show up in the BIOS.

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#3
July 28, 2009 at 14:44:12
Is the DVD drive located in a removable bay?

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Related Solutions

#4
July 28, 2009 at 15:21:05
No I have a laptop and don't really wanna take it apart.

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#5
July 28, 2009 at 16:40:31
I know you have a laptop. I checked your specs and your optical drive is fixed. If you are interested, the link below will take you to your download page. Did you drop the laptop by chance?

http://www.csd.toshiba.com/cgi-bin/...


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#6
July 28, 2009 at 18:06:09
I went to the site and downloaded the DVD ROM Driver and installed that but that didn't do anything. And I try to take pretty good care of my laptop and I don't think I've dropped it. It was just working like a month ago when I had to install The Sims 3. I uninstalled Sonic DLA and Sonic Record Now! a month ago, tried to restore back to that point because I read that uninstalling cd recording software could cause this problem. But that didn't fix it either. The only other program I have that was listed as causing this problem was iTunes. Should I reinstall iTunes? That probably won't help, but I'm trying to think of every possible action. The actual drive itself works fine. I eject it and put in a CD, and the drive runs and I hear it spinning.

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#7
July 28, 2009 at 18:08:18
The OS has nothing to do with the drive not showing in the start up screens. Boot into the BIOS (setup) and see if all is well there.

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#8
July 29, 2009 at 10:10:52
I booted into the BIOS and the only thing it showed was my HDD. And when I recently restarted my computer, an error message popped up saying it Windows couldn't save something to the hard disk and to check the hardware. I'm not sure what that was about.

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#9
July 29, 2009 at 10:15:55
Is your laptop under warranty? Do you currently have a disk inside the DVD drive?

Do you see a Toshiba splash screen at startup? Is that all you see prior to Windows starting?

How about the hard drive information and the memory amount?


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#10
July 29, 2009 at 11:37:00
I think the warranty has expired I've had this laptop for a while, 5-6 years. There is no disc inside the DVD drive. At startup, it shows the setup screen and what buttons to press to get into the BIOS and such, then it proceeds to the Windows loading screen, the welcome screen, then my desktop. It does take a long time for the icons to load though. The HDD is a IDE ST9160821A, and I have 1 GB of memory.

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#11
July 29, 2009 at 15:24:55
I am still not convinced one way or the other that your DVD drive is not being identified by the BIOS.

You didn't answer about a Toshiba splash screen.


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#12
July 29, 2009 at 16:23:03
There is a Toshiba splash screen for a few seconds when it first boots up displaying boot options and setup.

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#13
July 29, 2009 at 16:39:04
Behind that splash screen are the BIOS hardware configurations.

Enter the BIOS (setup) and disable all the logos so you can see the POST screens.

I am trying to determine for sure if the BIOS is recognizing the DVD drive.


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#14
July 29, 2009 at 17:06:48
Ok I entered the BIOS but i dont see an option to disable
logos.

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#15
July 29, 2009 at 17:18:09
Well, maybe there isn't one. Did you look at all the screens?

I have no idea what your Toshiba BIOS looks like. Is the hard drive identified by model in there? Is there an additional place where the optical drive should be configured? Are are drive selectors set to auto? If so, see if you can change the selection for any but the hard drive.

Your optical drive may have bought the farm.


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#16
July 29, 2009 at 17:52:24
It shows Primary and secondary drives, with my HDD model number I listed before as the drive with (PM) in parantheses which wasn't there yesterday. Under secondary it lists nothing, and I think that's where the DVD drive is supposed to be. I don't see a place to configure the optical drive, the security tab deals with passwords, and the advanced tab didn't have anything useful for this problem. I don't see an option to alter the settings of the drive selectors, unless you mean boot priority, by which I have selected the CD Rom Drive for my computer to boot up from, and it boots up normally, with no disc inside. Yeah it's starting to look like it might be dead.

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#17
July 29, 2009 at 20:18:36
I can't think of anything else to try.

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#18
July 29, 2009 at 21:16:05
OK thanks for all of your help.

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