my computer screen goes black

September 19, 2009 at 18:15:15
Specs: Windows 2000
i recently aquired a gate way professional i bought a pc 133 memory stick 256 mb and when i install the computer screen stays black its showing thats it is on but n images on screen please help thnx neo the sytem specs are as follows :Operating System System Model
Windows 2000 Professional Service Pack 4 (build 2195)
Install Language: English (United States)
System Locale: English (United States) Gateway
Processor a Main Circuit Board b
933 megahertz Intel Pentium III
32 kilobyte primary memory cache
256 kilobyte secondary memory cache
Not hyper-threaded Board: Intel Corporation WL810E AAA27218-205
Serial Number: IUW204214711
Bus Clock: 133 megahertz
BIOS: Intel Corp. WL81020A.15A.0007.P06.0010031249 10/03/2000
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
57.86 Gigabytes Hard Drive Free Space

ATAPI CD-RW 52X24 [CD-ROM drive]
HP DVD Writer 400c [CD-ROM drive]
QLEVOZ 4TMVCDEN SCSI CdRom Device [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST380012A [Hard drive] (80.02 GB) -- drive 0, SMART Status: Healthy 128 Megabytes Usable Installed Memory

Slot 'DIMM1' has 127 MB
Local Drive Volumes


c: (NTFS on drive 0) 80.02 GB 57.86 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
neoknght74 9/19/2009 5:45:23 PM (admin)
local system accounts
Administrator never (admin)
Guest never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Windows NT Fax Driver on MSFAX:
Controllers Display
Standard floppy disk controller
Intel(r) 82801AA Bus Master IDE Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel Corporation 810 Graphics Controller Hub [Display adapter]
Daewoo 518X [Monitor] (13.8"vis, April 1999)
Bus Adapters Multimedia
AXWYNUA3 IDE Controller
Intel(r) 82801AA USB Universal Host Controller AC'97 Driver for Intel(r) 82801AA Controller
MPU-401 Compatible MIDI Device
Standard Game Port
Virus Protection [Back to Top] new Group Policies
No details available None discovered
Communications Other Devices
HCF 56K PCI Modem


Motorola SURFboard SB5101 USB Cable Modem
primary Auto IP Address: 24.171.67.20 / 20
Gateway: 24.171.64.1
Dhcp Server: 68.114.37.12
Physical Address: 00:19:A6:58:63:8D
SMC EZ Card 10/100 (SMC1211TX)
Dhcp Server: none responded
Physical Address: 00:E0:29:93:03:DC

Networking Dns Servers: 24.217.0.5
24.217.201.67
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
USB Root Hub

See your entire network map...
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new Network Map (mouse over IP address for physical address) [Back to Top]
IP Device Type Device Details Device Roles
24.171.67.0 System Asustek
24.171.67.20 Windows 2000 Workstation Neoknght-f29763 (in WORKGROUP) Browse Master

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Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 09/08/2009 Microsoft Security Bulletin Summary) have been installed.


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Software Licenses [Back to Top]

Belarc - Advisor 174158cb
Microsoft - Internet Explorer 51873-270-4425742-09143 (Key: HB9CF-JTKJF-722HV-VPBRF-9VKVM)
Microsoft - WebFldrs 12345-111-1111111-31115
Microsoft - Windows 2000 Professional 51873-270-4425742-09143 (Key: HB9CF-JTKJF-722HV-VPBRF-9VKVM)

Find unused software and reduce licensing costs...
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new Software Versions & Usage (mouse over i for details, click i for location) [Back to Top]
ı
i
Akiko Hard 3
ı
i
Alexander Roshal - WinRAR Version 3.90.0.0
ı
i
Belarc, Inc. - Advisor Version 8.1b

i
Chocolate-Doom settings & configuration for this game Version 3.3.0.0

i
Cinematronics - 3D Pinball Version 5.00.2134.1
ı
i
CometNetwork - CometBird Version 3.5.3

i
Create Start Menu Shortcuts for all your ppGames on all your drives using your chosen Start Menu layout. Version 3.3.0.0
ı
i
DT Soft Ltd - DAEMON Tools Lite Version 4.30.4.0027

i
dvdplay Application Version 1, 0, 0, 1

i
Eastman Software, Inc., A Kodak Business - Imaging for Windows® Version 5.00.2195.7136

i
Editor

i
Extends the capability of the existing play.cmd Version 3.3.0.0

i
Game settings & configuration Version 3.3.0.0

i
Ja25SaveConverter Application Version 1, 0, 0, 1
ı
i
LastOS - ssWPI 7 Version 7.04.0063
ı
i
LimeWire Version 1, 0, 0, 2

i
Microsoft (r) Windows Script Host Version 5.1.0.4615
ı
i
Microsoft Corporation - Internet Explorer Version 5.00.2920.0000

i
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823

i
Microsoft Corporation - Windows® NetMeeting® Version 3.01

i
Microsoft Open Database Connectivity Version 3.520.6200.0
ı
i
Microsoft Windows Media Player Version 6.4.09.1125
ı
i
Piriform Ltd - CCleaner Version 2, 23, 0, 999
ı
i
PopTop Software, Inc. - Railroad Tycoon II Version 1.0
ı
i
Quake

i
Set JA2UB Campaign Application Version 1, 0, 0, 1
ı
i
Sir-Tech Canada Ltd. - Jagged Alliance 2 Demo Version 1, 0, 0, 6

i
Sir-Tech Canada Ltd. - Jagged Alliance 2.5 Version 1, 0, 0, 6

i
Sun Microsystems, Inc. - Java(TM) Platform SE 6 U16 Version 6.0.160.1

i
Unstall
ı
i
www.BitComet.com - BitComet Version 1.14

i Mouse over to see details, click to see where software is installed.
ı Marks software last used within the past 7 days.
ıı Marks software last used within the past 90 days, but over 7 days ago.
ııı Marks software last used within the past year, but over 90 days ago.
ıııı Marks software last used over 1 year ago.
Unmarked software lacks the data to determine last use.

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Installed Microsoft Hotfixes [Back to Top]
DataAccess
MDAC25
SP3:
passed verification KB927779 on 9/19/2009 (details...)
Internet Explorer 5.01
SP4
passed verification KB938127-IE501SP4-20070626.120000 on 9/19/2009 (details...)
passed verification KB972260-IE501SP4-20090722.120000 on 9/19/2009 (details...)
Internet Explorer
no verification data SP4 (SP4)
no verification data Q823353 (details...)
Outlook Express 5.50
SP2
passed verification KB973354-OE55SP2-20090710.120000 on 9/19/2009 (details...)
Windows 2000
SP5
passed verification UPDATE ROLLUP 1 on 9/19/2009 (Update Rollup 1 for Windows 2000 SP4)
passed verification KB842773 on 9/18/2009 (details...)
passed verification KB893756 on 9/19/2009 (details...)
passed verification KB893803V2 on 9/18/2009 (details...)
passed verification KB896358 on 9/19/2009 (details...)
no verification data KB896422 on 9/19/2009 (details...)
passed verification KB896423 on 9/19/2009 (details...)
passed verification KB899587 on 9/19/2009 (details...)
passed verification KB899589 on 9/19/2009 (details...)
passed verification KB900725 on 9/19/2009 (details...)
passed verification KB901017 on 9/19/2009 (details...)
passed verification KB901214 on 9/19/2009 (details...)
passed verification KB905414 on 9/19/2009 (details...)
passed verification KB905749 on 9/19/2009 (details...)
passed verification KB908531 on 9/19/2009 (details...)
passed verification KB911280 on 9/19/2009 (details...)
passed verification KB913580 on 9/19/2009 (details...)
passed verification KB914388 on 9/19/2009 (details...)
passed verification KB917008 on 9/19/2009 (details...)
passed verification KB918118 on 9/19/2009 (details...)
passed verification KB920213 on 9/19/2009 (details...)
passed verification KB920670 on 9/19/2009 (details...)
passed verification KB920683 on 9/19/2009 (details...)
passed verification KB920685 on 9/19/2009 (details...)
no verification data KB921398 on 9/19/2009 (details...)
passed verification KB922582 on 9/20/2009 (details...)
passed verification KB923191 on 9/19/2009 (details...)
passed verification KB923561 on 9/19/2009 (details...)
passed verification KB923810 on 9/19/2009 (details...)
passed verification KB923980 on 9/19/2009 (details...)
passed verification KB924270 on 9/19/2009 (details...)
passed verification KB924667 on 9/19/2009 (details...)
passed verification KB925902 on 9/19/2009 (details...)

Windows 2000
SP5 (continued)
passed verification KB926122 on 9/19/2009 (details...)
passed verification KB926436 on 9/19/2009 (details...)
passed verification KB927891 on 9/19/2009 (details...)
passed verification KB928843 on 9/19/2009 (details...)
passed verification KB931784 on 9/19/2009 (details...)
passed verification KB935839 on 9/19/2009 (details...)
passed verification KB937894 on 9/19/2009 (details...)
passed verification KB938827 on 9/19/2009 (details...)
passed verification KB943055 on 9/19/2009 (details...)
passed verification KB943485 on 9/19/2009 (details...)
passed verification KB944338 on 9/19/2009 (details...)
passed verification KB945553 on 9/19/2009 (details...)
passed verification KB950749 on 9/19/2009 (details...)
passed verification KB950974 on 9/19/2009 (details...)
passed verification KB951748 on 9/19/2009 (details...)
passed verification KB952004 on 9/19/2009 (details...)
passed verification KB952954 on 9/19/2009 (details...)
passed verification KB955069 on 9/19/2009 (details...)
passed verification KB956802 on 9/19/2009 (details...)
passed verification KB956844 on 9/19/2009 (details...)
passed verification KB957097 on 9/19/2009 (details...)
no verification data KB958470 on 9/19/2009 (details...)
passed verification KB958644 on 9/19/2009 (details...)
passed verification KB958687 on 9/19/2009 (details...)
passed verification KB959426 on 9/19/2009 (details...)
passed verification KB960225 on 9/19/2009 (details...)
passed verification KB960803 on 9/19/2009 (details...)
passed verification KB960859 on 9/19/2009 (details...)
passed verification KB961371-V2 on 9/19/2009 (details...)
passed verification KB961501 on 9/19/2009 (details...)
passed verification KB967715 on 9/19/2009 (details...)
passed verification KB968537 on 9/19/2009 (details...)
passed verification KB970238 on 9/19/2009 (details...)
passed verification KB971557 on 9/19/2009 (details...)
passed verification KB971633 on 9/19/2009 (details...)
passed verification KB971961 on 9/19/2009 (details...)
no verification data KB973346 on 9/19/2009 (details...)
passed verification KB973507 on 9/19/2009 (details...)
passed verification KB973869 on 9/19/2009 (details...)
Windows Media Player 6.4
SP0
passed verification KB925398_WMP64 on 9/19/2009 (details...)
passed verification KB954600_WM41 on 9/19/2009 (details...)
Windows Media Player
SP0
passed verification Q828026 on 9/19/2009 (details...)
passed verification KB911564 on 9/19/2009 (details...)

it will be helpful for any info please


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#1
September 19, 2009 at 20:54:50
We didn't need all that!
Don't do that again!

That's almost as annoying as a HijackThis! log file - 99% useless regarding your problem. By the way, you're not allowed to post HijackThis! log files on this web site!

All we needed was :

"I recently aquired a gate way professional i bought a pc 133 memory stick 256 mb and when i install the computer screen stays black its showing thats it is on but n images on screen please help thnx "

"Board: Intel Corporation WL810E" (the motherboard)

and maybe the video card that's in a slot.
...

Your mboard is old enough that it was designed for only using PC66 and PC100 SDram in it.
The PC133 spec itself is backwards compatible, but other things about the PC133 module's chips, the number of memory chips in some cases, and the way the chips are wired to the module must be compatible with the requirements of the mboard's memory controller and main chipset.

If you install a ram module that is NOT compatible with the mboard, in the worst cases of incompatibilty, the mboard WILL NOT BOOT, it may not even beep, and you get NO VIDEO.

The same applies for testing your ram in another mboard - the ram must be compatible with the other mboard - if it isn't, any results of testing the ram on the other mboard cannot be relied upon to be valid.

If you still have the ram that was installed when the system worked fine, try installing just that ram.


See response 5 in this for some info about ram compatibilty, and some places where you can find out what will work in your mboard for sure:
http://www.computing.net/hardware/w...
Correction to that:
Mushkin www.mushkin.com

In this case, this mboard is old enough most major places that sell ram DO NOT have this WL810E mboard listed.

Crucial lists it, but it no longer sell sram for your mboards:
http://www.crucial.com/store/listpa...

You have two ram slots, max 256mb per slot.

168-pin DIMM Banking: 2 (2 banks of 1)
Chipset: Intel 810e
Error Detection Support: Non-ECC only
Max Component Density: 128Mb
Max Unbuffered SDR SDRAM: 512MB
Module Types Supported: Unbuffered only
SDR SDRAM Frequencies: PC66 and PC100
Supported DRAM Types: SDR SDRAM only

" Non-ECC only " - you can't use modules with 9 or 18 memory chips.
....

"pc 133 memory stick 256 mb"

That probably has 8 chips, or 4 chips.
This mboard does not benefit from PC133 ram - it runs PC133 ram at 100mhz - the PC100 spec.

The PC133 spec itself is backwards compatible, but other things about the PC133 module's chips, sometimes the number of chips, and the way the chips are wired to the module, must be compatible with the requirements of the mboard's memory controller and main chipset.

This mboard cannot use any 256mb ram modules that have 4, 8, 9, or 18 memory chips - they must have 16 chips.

These modules are compatible:
Note that it says the 256mb ones have 16 chips.
http://www.memoryx.net/810echipset....

And so are these:
http://www.memory-up.com/Memory/Int...

If you don't have any suitable ram, search the web using: Intel WL810E memory
or Intel 810E chipset memory, or similar.

16 chip PC133 ram is quite rare - they were only made a short while after PC133 ram first came out. I've only seen two in computers since PC133 first came out.
You might be able to get 16 chip 256mb PC100 ram locally, but it may be expensive in comparison the the prices at the two places I found.
....


See response 2 in this - make sure the modules are properly seated:
http://www.computing.net/hardware/w...


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#2
September 19, 2009 at 23:54:53
Yeah, WAY too much info. If the system was working OK up until you installed the new RAM, it should be obvious that the RAM is incompatible. You need low density PC100, not PC133, max of 256MB per slot. Either that or you knocked something loose while working inside the case.

http://www.crucial.com/store/listpa...


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#3
September 20, 2009 at 03:06:53
did you use anti static mat or grounding wrist strap?
its a real bitch if u shock ur pc

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Related Solutions

#4
September 20, 2009 at 06:03:31
i am sorry for including so much info and some that i shouldnt i really didnt know what all you need but thnx for your help it seems i going to probley have to get a better machine i really didnt know this machine until now thnx

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#5
September 20, 2009 at 06:08:33
and as far as a memry card in the pci slot there isnt any

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