My computer is freezing up randomly. Help?

July 5, 2015 at 19:02:48
Specs: Windows 7 , Amd FX 6 core

My computer freezes up when I am running any media program, from watching twitch, to running terraria. None of these programs are extremely intensive for my gpu/cpu.

Here are some of the specs of my rig.
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer Microsoft Corporation
System Manufacturer Gigabyte Technology Co., Ltd.
System Model GA-970A-DS3
System Type x64-based PC
Processor AMD FX(tm)-6100 Six-Core Processor, 3300 Mhz, 3 Core(s), 6 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. F6, 23/10/2012
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "6.1.7601.17514"
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.98 GB
Available Physical Memory 5.24 GB
Total Virtual Memory 16.0 GB
Available Virtual Memory 13.0 GB
Page File Space 7.98 GB
Page File D:\pagefile.sys

I have a fan installed, keeping all the temperatures down, (well under their max temp... Approx 70%) But the power supply is low end, and I will replace it very soon.
But it can accomodate the system quite well, and has been for a long while. Its quite old.

When it crashes, the sound cuts out and my key-strokes are not recieved. But the screen stays intact. Just frozen.

Thank you for your theoretical help,

Sean Maher

See More: My computer is freezing up randomly. Help?

Report •

July 5, 2015 at 19:56:05
Would it be possible to post your specs rather than using the MSINFO32 info?

What make/model graphics card?
What make/model/wattage power supply?
What is the system temp?
What is the CPU temp at idle & under load?

Have you runs scans for viruses & malware?

Report •

July 5, 2015 at 20:13:55

The graphics card is a GTX 550 ti, manufactured by gigabyte.
The power supply is a x-supply JSP-450P08N.
The temperatures for my system at idle: (In celcius)
Mainboard pin 1 : 20
Mainboard pin 2 : 55
Mainboard pin 3 : 45
CPU : 30
GPU : 40

The temperatures under stress:

Mainboard pin 1 : 26
Mainboard pin 2 : 70
Mainboard pin 3 : 80
CPU : 60
GPU : 86

Report •

July 5, 2015 at 22:17:17
Lets see what these reveal.

Here are the first 2 steps, there will be more steps needed, after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
Author's site
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 2: Run Junkware Removal Tool
Malwarebytes Acquires Junkware Removal Tool
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

Report •

Related Solutions

July 5, 2015 at 22:39:34
Your system is running hot. Have you done some "work" inside the box?
Is the CPU cooling fan properly attached, perhaps accidentally dislodged one f the 4 attachment point?

Also the GPU runs up to the max. temp of 100 C. Are there any extra (exhaust)fans mounted in the case?

There was a similar post with this problem...

Report •

July 6, 2015 at 10:30:28
"the power supply is low end"

The JSP-450P08N is extremely low end. It's sells for under $20. I wouldn't risk running one of my systems with it.

And as stated above by sluc, your system is running hot. Where are you getting the temp readings from? My guess is they're inaccurate. How can the motherboard be hotter than the CPU?

EDIT: This post seems to be a re-hash of your last post:

message edited by riider

Report •

Ask Question