Solved My computer freezes whenever i try to access the bios?

Hewlett-packard Recertified hp pavilion...
July 3, 2012 at 10:06:14
Specs: Windows 7, AMD Athlon II X4 645/8.00 GB Dual-Channel DDR3 @ 666MHz
This system is not even a year old and works perfect no problems except for this. But i used to be tech illiterate so i took it in to a computer store and they put in a graphics card for me. Im not positive but i think it started to happen after they did that. whats happening is every time the system is booting and you push any button or click the mouse the system freezes. This is locks the bios and keeps me from being able to access them and i have to hit the power button and reset the system for it to work again.

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July 3, 2012 at 10:25:06
So your not 'tech illiterate' now, if so can you try it with the graphics car assuming you have integrated graphics.

I am a hardware guy not a software guy but i try to help.

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July 3, 2012 at 10:44:45
✔ Best Answer
It very well could be the graphics card if you think the timing of the installation of the video card coincides with the freezing.


Generally speaking, when systems freeze, I think of three things:
1. Diagnostics, 2. Diagnostics, 3. Diagnostics

There's no way to tell what's going on w/o making sure all your system settings are correct in BIOS and OS, correct & updated drivers installed, as well as making sure your system is clean of malware etc. If those are all OK, I'd test everything:

- HDDs: Test with your Hard Disk Drive with the manufacturers HDD diagnostics tools: Seagate\Maxtor: Seatools. Western Digital: DataLifeGuard. Hitachi: HDFT (Hitachi Drive Fitness Test). Samsung: HUTIL. Fujitsu: FJDT (Fujitsu Drive Test) NOTE: Toshiba took over Fujitsu's HDD business; Toshiba (not sure if Toshiba has their own HDD diagnostics utility). NOTE: Some PCs have On-board Diagnostics as well (run the test in the BIOS).

- Optical ROMS

- RAM. Test with your PC Mfgrs Diagnostics, if provided like PC Doctor (IBM, HP), Dell Diagnostics. MEMTEST:, Windows Memory Diagnostic:

- Power Supply:

- Video

- Make sure motherboard is correctly mounted in the case.

- Check motherboard for any bulging or leaking capacitors,

- Make sure the RAM modules and Add-In cards are fully seated in their slots, and that the slots themselves look clean and undamaged.

- Look for loose or cracked data & power connection cables (I once found a loose power wire in a MOLEX connector on a flaky system).

- Look for loose, dry (ungreased) CPU/Heatsink.

- Look for noisy or hard to turn fans which indicate bad bearings.

- Is the system clear of ALL dust & debris?

- Does it Freeze in Safe Mode? A system that freezes in Safe Mode is fairly rare.

- If hardware seems ok, are there any firmware updates for HDDs, Optical drives, Video cards etc.

The last PC that I saw freeze , and by freeze I mean it freezes while in the OS, was a P4 single Core CPU, XP system w/ an Intel board. The whole CPU/heatsink/fan assembly was a tad loose from the motherboard and wasn't even fully seated down into the CPU Heat sink snap downs on the motherboard. I'm assuming it was the ahem, "technician" who looked at the system prior to me. That "technician" also installed the main case fan backwards.

Never ASSUME anything.

MOOOOooove! OH and you're welcome!

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July 3, 2012 at 13:07:32
thank you for a speedy reply. i have opened the case several times and checked all the hardware and so far havent noticed any problems. I dont think its the bios themselves because if you push any key or click before the OS starts to load then it freezes but as soon as the OS starts you load you can push anything and it wont freeze.
Ask any questions you have please i have been working on this for months and cant figure it out.

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