My computer can't find the printer even though it's on

January 30, 2017 at 18:50:15
Specs: Windows 7
My computer can't find the printer even though it's on, it says it's offline. I've unplugged the printer and turned it off several times, deleted it and reinstalled it but it still won't communicate with my computer. This all happened after a paper jam.

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#1
January 30, 2017 at 19:51:28
In addition to unplugging the printer, restart the computer. This often fixes little problems like this.
Are you sure that the USB or network cable is still plugged in after removing the jam?

You have to be a little bit crazy to keep you from going insane.


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#2
February 1, 2017 at 12:50:34
If you re-installed the printer, you may have two or more of the same printer installed. Go to Devices and Printers and look for that printer. then remove both and reboot the computer while the printer is on. If the drivers are installed Windows will find them and install the printer correctly.

message edited by OtheHill


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