Mouse Stuttering

Razer / Naga
February 6, 2010 at 10:01:56
Specs: Windows Vista

I recently purchased a Razer Naga Gaming Mouse and have started to have problems with it.

The mouse seems to jump or stutter in the operating system and tends to tilt the camera view in WoW(while holding the right or leftmouse button).

I have:

- installed the razer nagas firmware, drivers and WoW addons
- an up to date operating system (vista 32bit)
- tried the mouse on different computers and without drivers(still stutters)
- connected the mouse to a different USB port and disconnected all other USB connections
- tried different mouse mats

The problem persists. When i connect my old Logitec MX510 I have no problems at all. Have I recieved a faulty product or is there any way to keep this from happening?

Thanks for any answers in advance.

See More: Mouse Stuttering

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February 6, 2010 at 12:47:45
A search of this site finds you're not the only one who has had problems with a Razer mouse.

More sophisticated mice may NOT work properly until AFTER you have installed the software for it properly.

In many cases you are NOT supposed to plug in a more sophisticated device into a USB port until AFTER you have installed at least some of the software for it. You may be prompted to plug it after some of the software for it has been installed, or after you reboot the computer and Windows finds the device's software.
In many cases, you DO NOT install software for a device while booting the computer ! In that case it's software probably won't install properly.

Follow the manufacturer's installation directions !

You MUST have it plugged into a USB port it can work properly with during or after the software for the device was installed when it is supposed to be detected.

If you installed the software for it the wrong way, or if the device was not plugged into a USB port it can work properly with during or after the software for the device was installed when it was supposed to be detected, and the device doesn't work properly, un-install the software that was installed BEFORE you try to install the software again. In Vista you do that in Control Panel - Programs and Features.

More info.
See response 2:

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February 6, 2010 at 16:25:33
The installation guide tells me to:

1. Plug mouse in
2. Download driver and firmware
3. Install

I have done this but just in case i uninstalled the drivers and reinstalled them but the problem presists.

Any other ideas?

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February 6, 2010 at 23:21:30
Make sure it's plugged into a USB port it should be able to work properly in.

USB devices may not work correctly when they're connected to certain USB ports e.g. ports in a hub or on the front of a desktop case. If you have a desktop computer, you may have an IRQ sharing problem you need to fix, or your power supply may be starting to fail.
See response 3 in this:

Also - if you are using a USB extension cable, some of them have inadequate wiring and will not work properly with some USB devices.

E.g. it should work fine when it's plugged into a built into the mboard USB port - it may NOT work fine when plugged into a front port on a desktop case, or a port in a hub, even when the other mouse does, if it'sUSB .

"...WoW addons"

"...tends to tilt the camera view in WoW(while holding the right or leftmouse button)."

World of Warcraft?
Most of us who answer are not gamers, at least, not anymore. Please don't abbreviate the names of games.

Read the directions for what the mouse buttons do in the game! That may be what they're supposed to do to the camera view.

Check out the web site for the mouse to see if you can find any info about your problem.

Also check for updated drivers/software.Sometimes the ones on the CD that came with it have bugs

It does NOT sound normal to me that the mouse would jump the cursor around before you install software, when the manufacturer states you can plug it in before you install software for it, especially when it does it on all computers you've tried it on. That sounds like a defective mouse to me, unless the web site says the mouse cursor will not work properly until you install the drivers.

Or you could try contacting them by email.

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Related Solutions

February 7, 2010 at 06:40:59
I've been in contact with them by mail and they only sugested doing what I posted I did in my first post.

The mouse has been connected to the back of the computer to a USB linking directly to the motherboard before and after the installation of the drivers.

The right and left clicks in World of Warcraft are not ment to tilt the camera, and I havnt misstakenly bound them to do so either.

I guess I'll mail them again with an updated version of my problem and see what they say.

Thanks for the help.

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February 7, 2010 at 11:02:27
You're welcome to use our help.

Games often have more bugs in them than most software does. You could check for updates on the maker's site, but games are well known to not work properly with all sysytems that meet or exceed their minimum requirements, or all possible hardware - there may be nothing you can do about the Razer mouse's odd behavior in camera view.

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September 20, 2010 at 09:07:30
the defects you're describing are deliberately engineered into the mouse and are supposed to crop up after some use, preferably after the warranty expires so that you buy a new one.

all industries practice this it's called planned obsolescence.

logitech, microsoft and razer mice makers are notorious for these practices because their customer base are well indoctrinated and will simply buy a new mouse from either company, assuming it was bad luck or their fault. their actuaries understand that despite what manufacturer they choose, be it logitech, microsoft or razer, they still end up selling more mice.

my advice is to buy a low-end mouse from a generic company. they have less incentive to engineer faults in their mice.

i have 2 mouses, a sun microsystems mouse and a officeworks laser mouse. i've had the officeworks mouse for about 8 years and the sun mouse for about 4.

if you cant find a generic mouse a cheap microsoft laser should last you about 6-9 months before you have to buy a new one, the standard defect is a weak cable that wears the wires at the root of the mouse, so it'll start to turn on and off. razer prefers more technical deficiencies, like buttons that wear out and start to double click, or outright killing the circuitry on the mouse after use. the razer naga is an incredibly stupid mouse so the executives went overboard with the engineered defects and the mouses are sometimes dead out of the box, the amazon 1 star reviews for this mouse are quite hilarious. the logitech g9, an otherwise excellent mouse in it's own right, has a defective cable that will fail after 9 months. even though this is in the warranty period actuaries understand the odds of proof of purchase and the will to return the item are low enough that it's still an acceptable and profitable practice.

if you want the 'quality' of a gaming mouse i'd suggest researching the standard defects of each mouse on the market and see which one you can fix, the razer copperhead was engineering so that the button would wear out and begin to double click, a remedy is a drop of superglue to compensate inside the mouse where the button hinge resides, this is an example of how you could fix the defects of a gaming mouse and make it last forever.

thank you and good luck in your search for products that wont fail.

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