Solved mouse pointer not moving, replaced mouse no dice

April 3, 2012 at 23:14:22
Specs: Windows 7
Mouse pointer on screen not moving, replaced mouse with working one but still no movement, even tried different usb ports, it installs correctly but no movement. keyboard works fine.

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✔ Best Answer
April 10, 2012 at 03:02:12
"i missed one of the most important steps, check for dust..."

Really, if dust is that bad (to keep a port from working), then I'd suggest you develop some method for keeping it down. If the machines are sitting on the floor, then move them higher up--to a desk or bench. Floor-mounted machines are acting as a very-expensive vacuum cleaner. Additionally, develop a routine (every few weeks/months) of cleaning them.

"Channeling the spirit of jboy..."



#1
April 5, 2012 at 13:42:22
When starting the computer, tap f8 and choose safe mode. Does it work there? if it does you may want to do a system restore to a date when the mouse was last working.

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#2
April 9, 2012 at 23:06:06
Will try that today and will post the results asap, thx

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#3
April 9, 2012 at 23:19:35
Tried it and it does not work, i now tried booting the pc from a windows 7 dvd and it still does not work even in the setup of windows 7, it might be something more than a driver problem, i am thinking it's hardware, not the mouse but on the pc's motherboard if possible.

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Related Solutions

#4
April 9, 2012 at 23:26:12
If it doesn't work when booted from the windows install disc, then there is something seriously wrong.

Inspect all your USB ports, make sure that none of them are broken with the pins all smashed in and shorting out on the ground shielding.

Other then that, does the light on the mouse light up? can you check to see if a usb drive will light up? dose a usb keyboard work?

You could go into your BIOS and see if there is a setting for Legacy USB Devices and turn that on.

Also let me know what the make and model of the computer you are using.

Thanks


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#5
April 10, 2012 at 00:31:48
both is dell optiplex gx260 with original hardware, usb works on a usb hdd and that's what baffles me, i can take any mouse from any pc the light lights up and installs fine but no movement, i am working at a training institute and i have the feeling some of the students messed around with something on these pc's.
Dell has an option in BIOS where you can only switch on or off the usb ports and the ps2 port for the mouse, i am going to take these pc's off the floor and onto the workbench for now and replace them with other ones, but i still need to figure out why it doesn't work and maybe fix it

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#6
April 10, 2012 at 00:51:34
You know what scratch the usb issue, i dusted both pc's now with compressed air and properly cleaned their insides and both are working 100% again, i appreciate your input in this discussion, i missed one of the most important steps, check for dust, and it had me going for a while, thanks

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#7
April 10, 2012 at 03:02:12
✔ Best Answer
"i missed one of the most important steps, check for dust..."

Really, if dust is that bad (to keep a port from working), then I'd suggest you develop some method for keeping it down. If the machines are sitting on the floor, then move them higher up--to a desk or bench. Floor-mounted machines are acting as a very-expensive vacuum cleaner. Additionally, develop a routine (every few weeks/months) of cleaning them.

"Channeling the spirit of jboy..."


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#8
April 10, 2012 at 03:52:07
To be honest there is no inexpensive way to keep the dust from entering the building as it is on mining property and therefore the dust over here is extremely bad, and the guy before me never really did any maintenance, it's up to me to try and keep everything running and find a way to keep most of the dust out. I already moved all the machines to desks since i started working here, but as you say a measure has to be put in place to do regular maintenance.

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