mouse and keyboard not working

July 31, 2010 at 07:12:23
Specs: Windows XP
I have just had my computer wiped and reformated and now my keyboard and mouse won't work. I have a usb mouse and a wireless keyboard and I can't get either to work. I have plugged in a usb keyboard and managed to get to the f8 screen and the keyboard worked then but when I get to the safemode login screen I can't do anything. Please help.

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July 31, 2010 at 07:16:37
It sounds like whoever did it for you didn't install the chipset drivers. Use the cd that came with the machine to install them.

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July 31, 2010 at 07:49:04
Go into the BIOS and see if USB keyboard and mouse support is enabled.

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July 31, 2010 at 07:51:47
Yes it's important to install all necessary drivers for your system, this include chipset, audio, video, lan etc.
But with or without chipset driver mouse and keyboard should work. Try to enter bios (to check if the keyboard is working).

edit: if u have ps/2 keyboard try it.

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July 31, 2010 at 13:00:22
In addition to the above advice you probably will need to install drivers for your wireless stuff.

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July 31, 2010 at 13:59:26
If pressing F8 and choosing Safe mode works, then the operating system must have been installed.

If the USB mouse was NOT connected previously in Windows (e.g. if a PS/2 mouse was used previously), you can't move it's cursor until Windows gets to the desktop screen and Windows loads the generic drivers for it - THEN the cursor will move fine in Windows, and before the Logon onto Windows screen appears.
After that, if you unplug the USB mouse, use a PS/2 mouse for a while in Windows, when you plug in the USB mouse again you will be able to move it's cursor at the Logon screen and in Windows, as long as Windows has not been reloaded from scratch when a USB mouse was not connected.

(In most cases a mouse of any sort will not work in the mboard's bios Setup.)

"when I get to the safemode login screen I can't do anything. "

Whether you boot normally or into some other mode.....

If the USB keyboard works but you can't move the mouse cursor, press the Tab key to toggle what is selected on the screen, or use the cursor keys if that works to do that, press Enter to select the selection. If you need to type a password, type it - then Windows will continue to boot and load the desktop screen.

The USB mouse will be able to move it's cursor after Windows loads the drivers for it.

Install the software for the wireless keyboard.

The wireless keyboard will probably not work until the software has been installed for it in the operating system. You will probably need to use another keyboard - USB or PS/2 - until you have done that. Usually you must install the software for it BEFORE you plug in it's transmitter / receiver.
There may be a switch on the keyboard that you switch off to conserve the batteries - if it has such a switch, it must be in the on position.
See the installation instructions for the wireless keyboard make and model !

If you see no cursor at the Logon screen, even when you can't move the cursor, there's something wrong with the mouse or it's connection.

The USB keyboard should always work while booting , and in Windows, in any mode. The fact that it works at all indicates the bios has the USB controllers enabled.
However you can't get into the mboard's bios Setup with a USB keyboard unless the setting in the bios for Legacy USB devices or USB Keyboard or similar is enabled.

The cords on corded keyboards and mice often get broken wires inside the cords , often right where the cord enters the keyboard or mouse, after it has been used a lot, or at any time if the cord has been yanked on . If you can't get it to work reliably, try another keyboard or mouse, USB or PS/2.

USB devices often do not work correctly when plugged into a USB hub. Plug it into a USB port that's built into the computer

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