mouse and keyboard does not work in safe mode

July 28, 2016 at 06:43:23
Specs: Windows 7
Computer crashed so I am trying to system restore in safe mode, but everytime i go to safe mode (all 3 options)use and keyboard does not work so I cant type in my password to unlock the computer. I am stuck, any help would be greatly appreciated. I am using .windows 7



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#1
July 28, 2016 at 08:04:55
Is this a PC or a laptop, or better still what is the make and model number?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
July 28, 2016 at 08:09:01
a desktop, a ZDNET computer, about 4 years old, ran windows 7 all these years, tried windows 10 but tried to roll back to 7, then all the problems.

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#3
July 28, 2016 at 08:11:22
That response did not address this issue, i thought
i would try the easiest fix first, which would be try a system restore.

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Related Solutions

#4
July 28, 2016 at 08:14:22
Why have you double posted? The moderators are likely to remove one of these posts so helpers might not bother to answer. There has been a response on your other post - have you followed it up?

Is it a USB keyboard? If so and if you have a PS/2 socket then try a PS/2 keyboard. Most commands and selections can be made by keyboard if the mouse isn't working.

Always pop back and let us know the outcome - thanks


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#5
July 28, 2016 at 08:32:42
the keyboard is PS/2 socket, I tried a USB keyboard, same problem, once I get to the log in screen both devises freeze up and I can't type in my log in password.


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#6
July 28, 2016 at 11:45:33
I assume you can't type in Command Prompt either?

Try the USB keyboard in another port. USB 3.0 can be troublesome so choose a USB 2.0 port if possible.

Some other ideas here:
http://www.quepublishing.com/articl...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#7
July 28, 2016 at 16:24:38
So you are able to navigate to Safe mode but the system freezes on Log in screen??
Try to boot from win 7 installation DVD/CD and do a repair.

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#8
July 28, 2016 at 22:12:32
Also make sure USB2 port is a rear port directly on the motherboard, not through a hub, expansion card (even an onboard USB expansion chip) as these may not be active until drivers are installed at boot up.

You have to be a little bit crazy to keep you from going insane.


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#9
July 29, 2016 at 07:32:02
Thanks to everyone for their thoughtful replies. I decided to reformat and reinstall Windows 7. I had all my files on a Seagate external hardrive so I was just out a few hours.

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#10
July 29, 2016 at 10:10:41
Thanks for taking the trouble to let us know the outcome.

message edited by Derek


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