Missing VGA port on GT 420 graphics card

Hewlett-packard Pavilion elite hpe-450t...
December 14, 2010 at 03:29:21
Specs: Windows 7, 2.93x7/8gb
Ordered HP Pavilion Elite, HPE 450t desktop from Hp.com Ordered it with Nvidia GeForce 420 graphics card. When trying to run multiple monitors I found I am missing a VGA port (I have only DVI and HDMI ports). Am I correct to assume I have received the wrong graphics card in my desktop?

See More: Missing VGA port on GT 420 graphics card

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#1
December 14, 2010 at 05:19:46
Is this the card you ordered?
http://www.dailydigitals.com/nvidia...

Call HP if you did not get the correct item. Presume you have some documentation confirming what you ordered and what was supplied.

Goin' Fishin' (Some day)


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#2
December 14, 2010 at 05:55:57
Well, it is a GT 240 or not? Did you check device manager? Or try this: go to Start > Run, type in dxdiag then click OK. Wait until the process is complete, then click on the Display tab.

Look at the picture posted by Richard59. Notice that the VGA port is connected by a separate cable. Do you have a SFF or Slim style case that requires a low profile card? If you do, that's why there is no VGA port. You'd have to buy an adapter such as this one & put the VGA port in another slot:

http://www.newegg.com/Product/Produ...


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#3
December 14, 2010 at 19:40:38
I do have the GTX 420, or am supposed to. Device Manager reads 420, however the VGA port is clearly not there. I have contacted HP, they're shipping a new graphics card my way here soon. I will open the case here in an hour or so and see what they really gave me. I do not have the slim case, and there is room next to the DVI/HDMI slots for a VGA port, its just not there..

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Related Solutions

#4
December 14, 2010 at 22:18:05
Seems they simply left out the small cable and VGA connector, unless they are hanging loose inside the case

Goin' Fishin' (Some day)


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#5
January 10, 2011 at 14:43:29
Hi Borgann, have you solve your problem?
I have the same problem, and don't know what to do right now.
Beside missing VGA port, the memory of my GT 420 read from Device Manager is not 2 GB. It's a very strange number. Do you have this problem?

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#6
January 11, 2011 at 00:42:12
I didn't have the same problem about the device manager, it was reading just as a the video card I ordered should have. However, I have since contacted HP and they are shipping me a new GTX 420 video card as I purchased the PC from HP.com. They're explanation was just that somehow the wrong video card must have been installed during assembly.

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#7
January 11, 2011 at 09:36:23
HP just told me that they will ship a new GT 420 to me. I hope this will solve all the problems. Thanks.

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#8
January 11, 2011 at 12:13:41
zoro002

"Beside missing VGA port, the memory of my GT 420 read from Device Manager is not 2 GB. It's a very strange number."

Where are you seeing that in Device Manager ? - I don't see any figure for the amount of video memory in there.

It's in System Information.
E.g. Click on the Windows 7 icon bottom left of the desktop screen, in the Start Search box type: msinfo32 , press Enter .

On the left side, open up Components, select Display

Adapter ram line.


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#9
January 24, 2011 at 22:41:49
UPDATE:
I receive my package, BUT...it's still a GT 420 with VGA port missing.

To Borgann:
Do you receive a GT 420 card with VGA port? Have your problem been solved?

To Tubesandwires:
Actually, I see graphics memory is "-33.175" with HP Support Assistance, and
see graphics memory is "4294965248 MB" with Piriform Speccy.
Anyway, both software give me a very strange number.


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#10
January 25, 2011 at 07:53:02
zoro002

What does it show in System Information on the Adapter Ram line ?

If that for the "old" card or the one you just received ?


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#11
January 25, 2011 at 08:19:31
Where can I see this "Adapter Ram" info?

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#12
January 25, 2011 at 09:43:10
Please install CPUZ and check the model of the graphics card. If it is not then call HP. If it is Geforce 420 then check to see that if it even has a VGA port on nVidia website.
Please help by promoting my blog by visiting it. The Link is below.

Tek Ideas Unlimited


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#13
January 25, 2011 at 11:38:14
"Where can I see this "Adapter Ram" info?"

See response 8.


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#14
January 25, 2011 at 18:25:18
To Tubesandwires:

It's 2,147,483,648 bytes. I think this is right.
I just don't know why other software cannot get this number.


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#15
January 25, 2011 at 21:08:29
Yes, that's right.
1,024 bytes/kb x 1,024 kb/mb x 1,024mb/gb x 2
I don't have Windows 7 installed but I do have Vista and many things are identical in Vista. Vista shows both the mb or gb and the same thing in bytes in brackets. Windows 7 only shows the Adapter Ram in bytes ?

Maybe there's more than one way the amount of ram can be read - Windows is using a way that comes up with the right amount, whatever the software reads didn't.

It's quite possible sometimes the card manufacturer doesn't hook up all the possible connections to the main chip according to the way the chip manufacturer specified - they hook up must be hooked up, but don't necessarily hook up all of them.

Something similar is you can get oddball readouts (temp, rpm usually) from mboard monitoring chips if some of the inputs are not hooked up to sensors when you use third party software to read all the inputs - the ones that are not hooked up don't show up in the current readings in the bios Setup.


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