Maxtor OneTouch 4 Ext HD not accessible in My Computer

July 8, 2013 at 09:53:35
Specs: Windows XP, x86 / 3199 Mhz cpu 2 gigs ram
I have a Maxtor OneTouch 4 External USB drive. It has 500 GB capacity and uses a separate AC/DC adapter power supply. It has developed a problem I cannot seem to solve.

Normally it will show up when the PC's start-up sequence is finishing (in "My Computer") briefly as "Local Drive K:" and them it will switch and display "Maxtor OneTouch" with a black Maxtor drive icon in a few seconds. At this point, I can use the drive's file as normal.

I had a PC lock-up the other night, and it forced me to shut down and reset with the PC's power button.
Since then, the black "Maxtor OneTouch" icon does not appear in the "My Computer" window after booting, and all I see is "Local Drive K:" in my drive listings. Now, I cannot access the drive's files.

The drive is not making any strange clicking noises such as I have heard when other drives have failed.
It will come on when the PC boots, and usually shuts itself off at power-down right after the PC has shut down (the normal procedure), but sometimes now it fails to shut off.

I ran chkdsk K:/f, chkdsk K:/v, and chkdsk K;/r from safe mode a few times. Below are the most recent results of running chkdsk K:/r

   The type of file is NTFS
   The volume label is OneTouch 4

   chkdsk is verifying files (stage 1 of 5)
   file record segment 83340 is unreadable
   file record segment 83341 is unreadable
   file record segment 83342 is unreadable
   file record segment 83343 is unreadable
   file verification completed

   chkdsk is verifying indexes (stage 2 of 5)
   correcting error in index $0 for file 25.
   correcting error in index $0 for file 25.
   Insufficient disk space to correct errors in index $0 of file 25.
   An unspecified error has occured

I have also seen this message "cannot open volume for direct access"

I checked the drive properties (right click) and it now shows a fully packed disk, and I know it still had 27% to 33% capacity when I checked it a couple of weeks ago. I have not added any significant amount of data to cause this message to display.

Any suggestions on how to remedy this, besides scrapping the drive? Thanks!

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July 8, 2013 at 13:34:51
Post all the information listed for that drive in Windows Disk Management.

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August 5, 2013 at 12:42:02
Sorry for my delayed response.
Not sure what you mean by Windows Disk Management?

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August 5, 2013 at 12:44:54
Sorry for my delay in getting back to the site!

I am not sure what function / page you refer to as "Windows Disk Management".... can you clarify?

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Related Solutions

August 5, 2013 at 13:29:06

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August 5, 2013 at 15:36:53
Click on the link in #4 above to learn how to access Windows Disk Management.

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August 5, 2013 at 19:46:06
Riider & OtheHill,

Got the link you sent and pulled up the article. Now I understand... will try this out tomorrow afternoon or evening and post a reply with results.
Thanks for your assistance!

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September 5, 2013 at 11:12:56
Hi guys,

Sorry for the delayed reply. I have just moved, and am involved in the unpacking process.
Unfortunately, I will have to address the hard drive problem a bit later.


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