|It is easy to find info about this subject by searching on the Microsoft site.|
See number 1
Top ten countdown in Outlook Express
"...I had a Reinstall of my Windows XP Home..."
Why did you do that?
Were you having problems?
If so, we need the details.
That may have something to do with the problems you have now.
Normally, data does NOT just disappear.
- you are NOT searching for it in the right place
You should know from previous experiences that Windows often sometimes searches for files at the last location you searched, by default - that is NOT necessarily where you need to search. If you're not sure where to search, search the whole C drive, or whatever drive!
e.g. the default location of your Outlook Express address book file,
(user name).wab , is
C:\Documents and Settings\(user name)\Application Data\Microsoft\Address Book.
If the (user name).wab file has no email addresses in it, that's the default empty one you have when Outlook Express is first loaded, or the addresses have not been added to it, or you're in the WRONG user profile (See next), or you deleted your own personal info un-intentionally (See second next).
OR - you have more than one user (other than Safe mode Administrator, and Guest) on the computer and you're looking at the Outlook Express info on the WRONG user profile - your personal Outlook Express info is ONLY in Outlook Express in the user profile the technician restored it to!
OR - you did something that deleted your personal Outlook Express info whether you are aware you did that or not!
E.g if you delete the user profile you had been using that had the restored Outlook Express info in, and made another one, all the Outlook Express personal data is deleted, and does NOT appear in the Recycle Bin!!, even if the user is the same name as before!!
If you do NOT still have the proper backup files, the ONLY way that lost data can be restored is by using an un-delete program or similar, and even then you may not be able to recover parts of it or any of it, if the location it was on has been overwritten by Windows.
OR - there is something wrong with your hard drive -
Did you or the technician check the hard drive with the drive manufacturer's diagnostics??
If NO, or if you're not sure, do that now!
Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:
(thanks to Dan Penny for this link:)
Hard Drive Diagnostics Tools and Utilities
If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibilty, on another computer if you need to.
If the hard drive itself tests okay, any data problems found can be fixed, one way or another.