Lost files form Buffalo HD-PNTU3. Please help

April 8, 2018 at 22:25:14
Specs: Windows 10
I have lost data the same way on HD-PNTU3 due to factory reset. I did not see an update after Oct 21, 2014. Were you able to get back the files. Desperately need to recover my files.

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April 8, 2018 at 22:46:14
Safest way, take the drive out & connect to another computer.
It is essential the recovery program is run from a good computer.

Recuva - Slim (No Toolbar)
To restore the files in the same folders they were deleted from, select Restore folder structure.

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April 8, 2018 at 22:56:21
I have tried Recuva. Did not help.

Here are more details of what happened. I have Buffalo External HD (HD-PNTU3 1 TB). It was password encrypted. For some reason this week the password was not working. So, I used the Buffalo software to Reset to Factory Settings. It did something for less than a minute. The encryption was removed and my disk was accessible. But, I also lost all the files on the disk. I have tried erasus, recuva, aidfile, etc. Nothing has found the files.

My situation is exactly the same as the post "Recover Data On Accidentally Formatted Buffalo PNTU3 1TB HDD" by Rhey1971 on October 19, 2014. I saw the discussion ended without any confirmation from Rhey1971 on what happened when the person used testdisk (which was the last resort) like I am into at this point.

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April 8, 2018 at 22:58:38
Have you tried a Linux live CD?

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April 9, 2018 at 07:50:33
If the drive was encrypted then the files were never stored as single individual files but broken into pieces and stored as parts with the encryption algorithm 'knowing' where the parts were to restore them. Breaking the encryption without unencrypting the drive left you with unintelligible pieces, not files that can be found. This is how the drive was ultimately protected from hackers if the drive was lost or stolen.

All important files must be on more than one drive.
All important files must be on more than one drive.

That said, an external drive is for back up storage and portable storage and should not be used as the sole storage location of your important files. Internal drives are likewise not a good place for the only copy of important files. ALL important files must be on more than one place, really important files must be in three or more places at and one time. If security is that important one copy should be on CD or DVD unencrypted and stored in a secure location, even a bank vault if necessary. Another copy needs to be on an accessible computer that is password protected (hard drive password and BIOS password protected also). Yes, protecting more than one copy is more work but you see the results of keeping only one copy.

It matters little if the important files are family photos that can never be replaced or company files that are both important to the business to have and protect from others seeing them. Only the loss that you would incur if they are never to be recovered.

I know that I am not offering a solution (others may come by and offer something that works), I am stressing that going forward you need to always have an accessible back up in place and maybe one not as easily accessible but available. This is a hard lesson, especially when received the hard way.

You have to be a little bit crazy to keep you from going insane.

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