Solved Lost desktop after Trojan raid thwarted. Cause Smart Hdd

Hewlett parkard pavilion / A6541 uk
April 2, 2012 at 03:12:38
Specs: Windows Vista
Access to path C:\Users\Early_Sept\AppData\Roaming\Hewlett-Packard\HPAdvisor.Mainframe.Controls.DockPopup.Main.xml is denied

Sorry so long. Got problem after a Trojan discovered and sorted. Now have no desktop. Do everything via start button.

Hope you can help. Myra.


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#1
April 2, 2012 at 08:58:34
✔ Best Answer
Might try to take ownership of that file or change the settings to allow it. Some antivirus programs lock files to protect the system.

I'd reload the entire OS from OEM media. Put on a good security suite. Update all service packs and drivers. Then learn and follow as many best practices to avoid this in the future. Simple things like running as a standard or limited user helps prevent this stuff. Goofy people turn off stuff like UAC.

A Pit Bull is like a gun you can pet. And there is no safety on it.


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#2
April 2, 2012 at 09:23:38
Thank you Jefro. I did something similar an hour or two ago - I remembered that on previous windows you could wind it back to before the problem. I found system restore and did that, then scanned the whole system. I have my stuff back now, but will scan with Windows essentials as well as Avast, which found plenty of corruption. I much appreciated that you help people. Malabar.

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#3
April 2, 2012 at 09:37:32
you can also download malwarebytes and scan ur system with it

computers are a second home
NVIDIA GeForce
GS_Toxict51


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#4
April 2, 2012 at 12:35:22
Thank you Toxic 51. (That's terrible name, under the circumstances,) but I've checked out malwarebytes and will be downloading that, as well as accepting help from Jefro.

Once more. Thank all of you for being there.
Myra.


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#5
April 2, 2012 at 12:39:46
At least run MS's security essentials or buy a commercial suite. Your data is worth protecting.

A Pit Bull is like a gun you can pet. And there is no safety on it.


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#6
April 4, 2012 at 01:54:25
Thanks for the Malware tip. I've installed it and the quick scan shows no problems. I will do the complete scan to make sure. If it really is a one-time buy, I think I'll go for that - and peace of mind.

Thanks again.
Malabar.


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