Solved Loss of USB ports

November 1, 2017 at 05:51:54
Specs: Windows 10, Intel i3, 8gb
Hello,

I have an Acer 5741G laptop with 8gb memory running Win10. I take the Win10 updates as they arrive but I have just noticed a problem and I am wondering if it is linked to one of these Win10 updates.

I have a USB port on the left side of my laptop and 2 on the right. I have recently noticed that the two on the right no longer work - the one on the left is OK. Is it possible that this could be down to a Win10 update? If not, can anyone suggest what the problem could be? I can't think of any othe reason why 2 ports would become faulty at the same time.

Many thanks


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✔ Best Answer
November 4, 2017 at 19:26:34
Try booting off a Linux disc & see if the ports work. If they do, you'll know you have a Windows problem rather than a hardware problem.


#1
November 1, 2017 at 06:59:09
99% sure its not because of the updates, just wear & tear/dust, etc

Happend to me too, took about 5 years tho since i took good care of mine.
My brother however fks every input up within a year, but then again it was a cheap ass toshiba laptop

i5-6600K@4.6GHz/4.2GHz cache@1.295v | 2x4GB Crucial-DDR4-2133@ 14-13-13-28 1T 2800MHz@1.35v | ASUS Z170-K | Samsung 250GB SSD 850 EVO | MSI Radeon RX 570 ARMOR 4GB@1268cc&2000mem | Corsair CX450 450W


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#2
November 1, 2017 at 07:19:48
I personally do NOT accept any hardware updates from MSoft. If you feel you need to update hardware drivers then get them from the hardware manufacturer.

You can view those updates on your laptop by going to Control Panel> Hardware and updates or similar> view Windows updates. View in full screen and you should be able to figure out if you received any hardware updates. If so, you can usually remove those updates using the same screens.

I have updates set to notify me but not install. Then view what you want to install prior to them being installed. You can also Google the KB number assigned to every update for an explanation of what the update is for.

I use Windows 7 so the actual names may be slightly different but the process is the same.


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#3
November 1, 2017 at 10:45:09
A look-see ()google trawl) for windows 10 drivers for that model Acer doesn't show any on the Acer drivers download site - only for win-7 (32 and 64bit)...


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#4
November 1, 2017 at 11:34:17
It seems unlikely a Windows update would cause vanishing hardware, but depending on your version of Windows, you should be able to uninstall those updates to see if the USB ports reappear.

How To Ask Questions The Smart Way


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#5
November 1, 2017 at 17:03:02
It would be simpler to just to the Acer web site and download and install all of the latest drivers, especially the Chipset driver and any related to USB hubs or expansion chips.

You have to be a little bit crazy to keep you from going insane.


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#6
November 2, 2017 at 05:02:53
The Acer downloads area shows only win-7 drivers..; but none for win-8 or win-10... Presumably win-10 did work (all the usb ports that it is) previous to current situation?

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#7
November 2, 2017 at 08:35:29
Thank you for your reply.

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#8
November 2, 2017 at 12:34:59
Did you look at the recent update files?

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#9
November 3, 2017 at 01:18:21
Yes. I connected to the Acer site and there are no drivers available for Win10

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#10
November 3, 2017 at 01:37:57
There are no hardware updates that coincide with the ports not working.

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#11
November 3, 2017 at 05:57:27
Were there any hardware updates at all that mesh with the time frame of your issue. The USB ports are highly integrated on most motherboards.

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#12
November 3, 2017 at 07:24:14
Only one for Win10 as a whole: KB4041676

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#13
November 3, 2017 at 07:33:31
Well, like I said before, try uninstalling the update. If the ports aren't working after you remove the update, then it isn't a Windows patch issue, but dead hardware.

How To Ask Questions The Smart Way


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#14
November 4, 2017 at 19:26:34
✔ Best Answer
Try booting off a Linux disc & see if the ports work. If they do, you'll know you have a Windows problem rather than a hardware problem.

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#15
November 5, 2017 at 03:18:58
Sounds a good option. How do I create a Linux disk please?

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#16
November 9, 2017 at 05:40:52
I rebooted using Ubuntu and the ports are still not working. I guess that the conclusion is that new ones are needed. Thanks to all who replied.

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