Solved Loptop touch pad left click

August 5, 2011 at 09:01:03
Specs: Windows 7
I bough a Samsung R580 and 7 month's after I bought it the left click started to not work I was advised to do a full restore (set it back to factory settings) so I did this and it worked for a few month's then it happend again so I deleted a program I thought may have cause this and it worked again for ages then it just happend recently so I did a scan and deleted malware and it worked, but a few days later it happend again so I did another full restore and now its working fine I phoned samsung about this and they told me that I should email my receipt to them so I can send it to get checked just incase its a hardware issue. Thing is Im sure my guarantee has run out Im waiting on the catalogue I bought it from to send the proof of purchase. I wish Samsung would have told me to send it to be checked month's ago. Do you think this is a hardware issue? Could it be a software problem something I am downloading or a program I am installing as I said after doing a full restore (third one) its working fine. I really hope it isn't the hardware and Im annoyed that they didn't tell me to send the laptop in month's back if that's the case and I am terrified of what my husband will say as he told me to send it back even though they said its ok

This is the respomnse Samsung gave me:

Customer said a while ago after she downloaded a video the left click
button stopped working. She done a restore and it worked properly for
months, however recently it stopped and started working again. I
advised customer this is more than likely due to any software she is
downloading due to the correlation and that a restore should fix it if
it happens again. Customer will call before warranty is up if there are
any more problems.


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#1
August 5, 2011 at 09:01:57
I forgot to mention today before I did the full system restore none of the programs or internet worked they froze and the images and text where not there.

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#2
August 5, 2011 at 09:33:42
✔ Best Answer
I believe u have virus and driver issues. All necessary drivers must be installed, for touchpad to work correct u need to install touchpad driver http://www.samsung.com/us/support/d...

To get rid of virus install ms security essentials make sure to update it http://filehippo.com/download_secur...

We can not fight new wars with old weapons, let he who desires peace prepare for war - PROPHET.


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#3
August 5, 2011 at 18:15:28
Hello thankyou for your advice I have download ms essentials and uninstalled my mcafee anti virus it seems that mcafee was causing the problem as when its installed I have the touchpad problem and when I uninstall it the touchpad works fine :s

It also worked in safe mode so does that mean that it is not a hardware issue for sure ?

I downloaded the drivers but do I need to install them if its working now?

Thank you.


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#4
August 5, 2011 at 22:35:27
I downloaded the drivers but do I need to install them if its working now? YES

We can not fight new wars with old weapons, let he who desires peace prepare for war - PROPHET.


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#5
August 6, 2011 at 02:36:12
Hello :-) I have installed the new drivers works like a dream now thank you.

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