Solved Laptop wont boot up.keeps sending me to Phoenix sec...

December 17, 2017 at 05:20:45
Specs: Android
I have a Samsung.NP300 and can not exit is there a way someone can show me what it's supposed to look like so I can put it back?
Also, if I return to factory default will it undo all the programs too?

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#1
December 17, 2017 at 06:28:09
NP300 is an incomplete model number. There are additional characters such as E4C, E5C, etc. I'm guessing your laptop in booting directly to the Phoenix SecureCore Tiano setup menu? Have you reviewed or changed any of the settings? Are the date & time correct? Does your hard drive show up in the menu?

https://i.stack.imgur.com/e7ajU.jpg


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#2
December 17, 2017 at 22:50:29
✔ Best Answer
Start by testing the hard drive with bootable CD or pen drive containing diagnostic software. A good universal one (ie works with any make of HDD) is SeaTools for DOS from Seagate:

https://www.seagate.com/gb/en/suppo...

I hope you've already backed up your data.

message edited by phil22


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