Solved Laptop won't boot past password~Keyboard faulty ?

Acer / Aspire one
June 20, 2015 at 12:18:10
Specs: Windows 7
I have an Acer laptop also, & just recently tried to boot up but would not accept my password ~ my computer guy says that some of the keys on the keyboard are not working ! ? ! I have some important stuff on this laptop, which worked fine up to this ! His suggestion is to remove hard drive and "move" files to another computer ? ! ? I do not have another windows "machine" so would have to buy something ~ What do you recommend ~ I am disabled Vet, so cannot afford something fancy ~ and my main project is now volunteering for the GAR Civil War museum here in Lynn, MA. I CAN say, that due to this ~ it will NOT be an Acer ~ which I WAS happy with, before this, so can I ask for recommendations ~ OR does someone know of a fix that can save this laptop ~ also a UPS external keyboard was tried to no effect ? ! ? Thank you all very much !

edited by moderator: email address removed.


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#1
June 20, 2015 at 12:57:00
✔ Best Answer
If it really is a keyboard issue then it can only be fixed by replacing or repairing the keyboard.
EDIT:
Sorry, missed this bit: "UPS external keyboard was tried to no effect".

Any computer can fail, just like any animal can get sick. It's not just something that is peculiar to Acer. Luck (or lack of it) can play a part.

Please edit out your email address. We don't use them and the spammers will find it and send you junk email forever. We advise right here on the forum.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
June 20, 2015 at 13:04:39
I assume you mean an external USB keyboard? If that's the case then I doubt it's an internal keyboard fault. Removing the hard drive and putting it in another computer may be your only option.

Just FYI, Acer is a good brand, ALL computers can fail and many do at some point.

message edited by THX 1138


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#3
June 20, 2015 at 13:37:06
Actually BOTH answers were terrific ~ Unfortunately I guess I will have to spend $ $ $ ~ I WAS happy with what programs I could run. The one hesitation I have is spending $ $ $ on ANOTHER Acer ? ? ? Thank you guys both ! ! !

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Related Solutions

#4
June 20, 2015 at 15:11:56
You say the external keyboard was tried 'to no effect'. Does that mean it was doing the exact same thing as the onboard keyboard or you couldn't get it to work at all?

You may not care for Acers but if you could find the exact model you have now--maybe on ebay--you could just swap your old drive into it and not have to worry about copying any files.


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#5
June 20, 2015 at 15:22:12
Another way to prove things is to run a Live Linux CD (or Flash Drive) on it. This works between RAM and the chosen drive and would not involve the Windows password (if that's what you mean).

We can give more detail if you wish to try this.

Always pop back and let us know the outcome - thanks


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#6
June 20, 2015 at 22:35:01
Thanks Derek, & others ~ Actually I was very happy with programs I was able to run on this ! When I couldn't get past the password prompt, & finally took it, as well as a Mac portable ~ to my "Pooter" guy ~ He was going to use a "password cracker" thing, but due to the keyboard, could not get into the bios to boot from special disc. Also, tried external keyboards, and still could not get "'pooter" to accept booting from other than hard drive. It appears as if some keys DO work, while others, including arrow keys, DO NOT and therefore he was stuck ! I suppose that if I could find another exact same model Acer, on E~Bay, I will ask my guy, how much to replace hard drives ~ Thanks SO MUCH Guys ! ! ! Steve


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#7
June 20, 2015 at 23:40:44
I skimmed past the password thing. If it's an unknown windows password then swapping the drive into another same model Acer won't help as you'll still be prompted for the password. If you know the password but can't enter it because of the keyboard problem then it should work out.

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#8
June 21, 2015 at 00:08:35
Steve,

Do you see clear evidence that key presses are not being
read correctly, or are you taking the word of your computer guy?

Since an external keyboard was tried and did not work, either,
it is difficult to imagine where the problem could be.

What CAN you do with the computer?
What can you type in to test the keyboard(s) yourself?

-- Jeff, in Minneapolis


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#9
June 21, 2015 at 01:43:27
The external USB {mistyped before} would not work in ANY of the USB ports. The normal keyboard WOULD type some letters, but not others ~ especially NOT the arrow keys ~ Mt "Pooter" guy was trying to get the Poorer to boot from a special Hacker cracker disk to "blow away" ANY password, so poorer could be booted without ANY password needed. BUT in the BIOS, with directional arrows NOT working, he could NOT change the boot sequence ! Thanks ALL ~ Steve. I need to be very careful about purchasing another windows computer ~ which I need to use a photo program to enhance the Civil war veteran's pictures I'm taking ~ I do NOT have a Mac program to do this.


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#10
June 21, 2015 at 02:56:34
I presume the laptop has a built-in touchpad. That can't
be used in the BIOS? Or has it stopped working too?

-- Jeff, in Minneapolis


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#11
June 21, 2015 at 02:59:57
If HDD comes before CD / DVD in the boot sequence, and you
want to boot from CD / DVD, then disconnecting the HDD would
be the thing to try. ... Although I suppose it won't do much good
if you can't use the keyboard.

-- Jeff, in Minneapolis

message edited by Jeff Root


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