Laptop USB ports Going Bad?

Dell / DIMENSION 2400
March 22, 2010 at 13:41:00
Specs: Microsoft Windows Vista Home Premium, Unknown Processor, 512MB RAM
A friend of mine has a laptop that she says the motherboard is going out on. Well, actually, tech support said that. When she tries to plug something into it that needs USB, Windows says that the device cannot be recognized, even though she's used it before. She took it to a tech support place (Not sure, but probably Staples, they are convenient around here) and they said it was the motherboard going out on it, but I don't quite trust that because I read somewhere that they aren't all that accurate. Anyway, I think that it's Window's fault and it's some error in Windows. Anyone care to confirm, deny, or offer any fixes? Thanks!

~William
My Site: http://willtech.co.cc/


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#1
March 22, 2010 at 14:24:52
What I would try is, to download any kind of Live CD, boot the Laptop with this CD and check, whether the USB device is recognized and accessable.

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#2
March 22, 2010 at 15:08:56
@paulsep
That's a great idea! I actually have an Ubuntu 9.10 Desktop disk right here! I'll give it a try!

~William
My Site: http://willtech.co.cc/


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#3
March 22, 2010 at 16:10:49
Yepp, post back the result.

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#4
March 25, 2010 at 16:42:20
Okay, I tested it and nothing... I asked what happened before, did they all go out at once or something, and she said that they sort of went out one at a time over a short time period. The power to the USB still works, though, because her external cooler still works.

~William
My Site: http://willtech.co.cc/


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#5
March 25, 2010 at 16:50:57
Are the USB ports shown in device manager?

Have you already checked, whether the USB ports are possibly disabled in BIOS?


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