laptop turns on but purple screen and no desk

September 2, 2011 at 02:48:03
Specs: Windows 64
Hello,

My 2 year old compac will start and i get all the usual things like the logo and the "welcome" message but then the screen turns a lilac colour and there is no Desktop (or "start" or anything)
The screen did occasionally turn purple before but all the icons were there so i carried on as usual.

I have no way of turning it off except removing the battery (which needs replacing).
What should i do? Thank you xxx


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#1
September 2, 2011 at 12:16:58
"I have no way of turning it off except removing the battery "
NOT a good idea. Hold the power button in until it powers off, probably will take about 5 seconds.
Can you connect to an external monitor?

larry


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