Laptop monitor wont turn on, stays black

August 6, 2013 at 17:52:25
Specs: Macintosh
The battery light and the button next to it that looks like an ekg are green. Screen wont light up, or ANYTHING.

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August 6, 2013 at 18:52:03
Try plugging in an external monitor most laptops have the VGA output. If it gets a picture with the external monitor then it is likely the screen that needs replaced. If you fail to get a picture on an external monitor then you may have other issues.

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August 7, 2013 at 02:56:57
Hi JulieW1965,

Let us know the model of the system.

As rightly suggested "HopperRox", try connecting a good known external display.

Try performing flee power. Unplug adapter and the battery. Press and hold power button for 20 seconds. Plugin the adapter and turn on the system.

For Dell laptop, refer to the link mentioned below:

Thanks & Regards
Manshu S

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