Solved Laptop has visual problems

November 8, 2012 at 21:07:56
Specs: Windows 7, Intel B960 2.2GHz/ 4 gigs
My laptop has graphical issues, As I play videos from the internet or on my laptop (on either Windows Media Player or VLC media player), I see many pixelated renderings of the video, making it look choppy and crappy. Same with Images, the Rendering of any image looks crappier than it should. I have already plugged my laptop into the tv via the HDMI cord, same issues persist.

This may have started after 2 incidents:

The 1st being a malware problem. I had somehow got a malware or virus that made it so that my keyboard and mouse functions would act oddly. After removing it with Avast Free anti virus, I noticed that the problems started to happen after the removal of the virus or the antivirus( I Uninstalled Avast due to fear that it was the cause of my problem).

The 2nd being that the moments before the malware attack, I had left my laptop open near the edge of the bed. It fell straight down to the floor, carpetless, and landed directly on front of the laptop. A stool stood between the screen and tile, and caught it at the tip of the screens plastic encasing, no cracks on the screen as of today.

I have tried the following

re-install display adapter driver = no change
Updated adobe flash player to current version as of today = no change
system restore to about 3 weeks time from today = no change

If you guys could help me, I would really appreciate the feed back. I just hope that its a software issue.

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November 8, 2012 at 23:51:52
✔ Best Answer
Dropping it on a carpetless floor will almost certainly have caused hardware damage, evidently to the graphics chip. Graphics chips can be changed on some laptops if you can find the correct part, but if you need to pay someone to do it it will not be cheap.

If the new part can't be found, than it will have to be a complete new motherboard, but that will cost (with fitting charge) almost as new as a new laptop.

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November 9, 2012 at 14:52:50
Chips don't usually fail when dropped. More likely to be a crack on the motherboard or some connection has popped out of place.

Always pop back and let us know the outcome - thanks

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