Laptop & external Keyboard missing key stroke

Acer / Aspire 7736z-4444
March 16, 2010 at 14:04:21
Specs: Windows 7
Has anyone had this issue? I have tried an external keyboard as well and they are both missing key strokes when I am typing. It is not the same letters either and I tried calling tech support which just caused a lot more frustration. Their first suggestion was for me to use an external keyboard. Please help as I am not sure what to do and my laptop is not even a month old!

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March 16, 2010 at 15:23:52
Have you dropped the laptop, or have you spilled any liquid on it, or has it been exposed to any liquid, e.g. rain , since it last worked properly?

Have you checked to see whether any keys on the onboard keyboard are stuck in the down position ?

Keyboards don't do keystrokes, people do.

Do you mean some of the keys don't work?

If all the keys work but you're getting the wrong character, check your Regional and Language Options settings in Control Panel, and your keyboard type in Control Panel - Keyboard

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March 16, 2010 at 16:36:30
I checked all of the keys and none of them are stuck, I haven't dropped it or spilt anything on it. I am not sure if maybe I am not explaining it right - when I type it is not actually showing the character that I am pressing (it is not typing anything). It was doing this on the external keyboard, which is what I was using at first, which I find strange. It is not the same key that it is missing either and if I do see that it missed the character and go back and retype it it will work. It has been happening almost since the day I got it but thought it was the external keyboard. I started using the keyboard on the laptop two weeks ago and noticed that it was doing the same thing. I have slowed down my typing to make sure that it wasn't me and my typing and it is definetly not 'recording' the character at all. So now I am not sure what to do...

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March 16, 2010 at 18:31:36
If this a laptop that was new when you got it, and you're sure you haven't done anything to damage it, and you're sure your Windows settings are correct, it sounds like it's keyboard is defective. You have the symptoms often exhibted by a laptop keyboard that has been used so much some of it's keys no longer work every time you press them.
If the onboard keyboard doesn't behave correctly because it's keyboard controller is defective, an external keyboard may not behave correctly either.

If you bought the computer locally, the place you bought it from may have a limited time exchange policy - e.g. for 60 days. If so, you could exchange your laptop for a new one - if you want to keep the data you have on the hard drive that you have added, you should be able to swap hard drives.

If you didn't buy it locally, some places online have a similar policy.

If you don't qualify for any such policy, have a local laptop repair place that is authourized to work on Acer laptops diagnose your laptop - it should qualify for a free repair under it's warranty.

By the way, I have recently discovered you can order Recovery media (recovery disks) for your model from the Acer web site for only three years after the unit was made. For HP and Compaq, that's five years.

If this is NOT a new laptop, laptop keyboards are a frequently replaced item and relatively cheap to buy new on the web. Replacing the onboard keyboard may fix your external keyboard problem too. You would need to search using the proper part number. I recently took apart an Acer laptop that is about three years and three months old - the part number label is on the bottom side of the keyboard - you don't have to open up the case to remove the keyboard - it's easily removed, but it has a ribbon cable that has no connector on the end that plugs into a connector - you have to be careful when you unplug it, and even more careful when you plug it in.

For that Acer laptop, it's USB ports and keyboard recently stopped working - it boots fine but you can NOT get the keyboard to work, and an external keyboard doesn't work either - the latter should, according to it's Owner's manual. The owner claimed as far as he new the laptop had never been dropped (he's the third owner), but I found evidence it HAD been dropped when I took it apart. The LCD display has not worked on it for at least a year, but an external monitor works.

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November 11, 2010 at 01:40:25
this seems to be problem with windows 7, we are having the same issue and we dont think its a faulty keyboard

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November 11, 2010 at 11:03:06

I you haven't done so already, try another keyboard.

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