Laptop DVD drive won't play some dvd's

Toshiba Satellite p205-s8811 17" noteboo...
September 30, 2012 at 01:35:08
Specs: windows vista home, 1.6ghzdual core/4gb
I have a friends laptop here and his machine is not playing some dvd's. I don't think it is a region issue and he did clean the laser just today. We tried using vlc and my dvds do play on this laptop when i looked at it a month ago. He said his dvds play on other machines. He said the machine used to play all the cd's and dvd's but about 6 months ago it started to play up. i was thinking it could be a connection issue but when i went to the Toshiba website i couldn't find a manual only a user guide that had very little info. i also google for a service manual but got nothing. Not sure what else to try and i do understand that lasers can get so damaged that the drive needs to be replaced

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


See More: Laptop DVD drive wont play some dvds

Report •

#1
September 30, 2012 at 09:03:38
I assume you mean some burned at home dvd's and not factory made dvd's?

Report •

#2
September 30, 2012 at 09:41:39
No all factory made cd/dvds

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


Report •

#3
October 1, 2012 at 05:45:21
How are you trying to play the disks? If autorun isn't working then try accessing them manually using explorer.

Describe what, if anything, happens when you try to play one of the DVDs.


Report •

Related Solutions

#4
October 1, 2012 at 09:15:07
Borrow a usb dvd and see if it plays on the usb drive.

Report •

#5
October 1, 2012 at 10:05:08
Sorry guys stupid machine won't boot now and I don't have time yet to deal with it. Will get back to you. The person that owns the machine told me that there was a problem and was not specific enuf, he brought over other DVDs so will test later after sorting boot problem. Not there is no one around with an external drive

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


Report •

#6
October 7, 2012 at 02:08:05
ok got the machine to boot and put the dvd's in...dvd's (factory made) basically vlc was not responding. Was able to open data dv's that i burned on my machine and whatever movie file or music was on it it played...so not sure why this machine would not play factory made dvd's...i checked and there is not really any scratches on them. sorry i am slow with replies but thats how things are after two accidents and no help

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


Report •

#7
October 7, 2012 at 06:37:43
I was unfamiliar with the VLC format so I Googled it. There is a Wikipedia link below. Seems like a sure way to play disks created using that format is to use that player. Is it installed on the computer in question?

http://en.wikipedia.org/wiki/VLC_me...


Report •

#8
October 7, 2012 at 06:41:10
Yep VLC is installed. Not sure exactly what you mean. I have used VLC for years on windows and primarily now i am using Linux....but the machine in question is a windows machine

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


Report •

#9
October 7, 2012 at 10:25:27
If you think VLC is the issue then you could try the portableapps version just to double check.


Report •

#10
October 8, 2012 at 08:39:44
NO VLC is not the issue...sorry thought i said that when i clicked on the drive in my computer it didn't respond either. Sorry swamped with too much right now so i may not complete the story

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


Report •

#11
October 10, 2012 at 07:39:10
Hi does anyone know the solution or heard of this sort of thing before because i haven't. I am mystified why the computer wiil place what is on a burnt cd/dvd but not a factory made cd/dvd that is playable on other hardware

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


Report •

#12
October 10, 2012 at 08:59:25
Borrow a usb or internal drive and test it or try portable vlc. Unless you test or try something we will never know.

Report •

#13
October 11, 2012 at 08:46:56
yes there is no one around with any type of usb or external dvd drive. i don't know what the portable vlc is

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


Report •

#14
October 11, 2012 at 13:06:25
What version of Windows is one the computer? You need some sort of decoder program to read any disk. Windows will have the most common ones.

Windows XP Does not natively record or play DVD media. You may need to download a third party player.

Please clarify the exact type of commercial DVDs that you are having trouble with. Also clarify what version of Windows is in use. If you don't know the format of the DVDs perhaps listing the title and what type of media you think it is.


Report •

#15
October 12, 2012 at 08:03:45
Windows media center windows xp. I have VLC...what else does one need?
Just movies sold in video stores. Nothing special.

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


Report •

#16
October 12, 2012 at 08:35:22
www.portableapps.com

Report •

#17
October 12, 2012 at 08:53:26
Look at the link below. VLC is suppose to work with commercial movies. So, either VLC is not installed correctly or it might be a region problem. You mentioned region above. You can only change the region settings 5 times, if memory serves me.

You could try a different decoder. Try WinDVD.

Is the disk drive listed correctly in Device Manager by model and type?

http://www.computerhope.com/issues/...


Report •

#18
October 13, 2012 at 04:55:08
Yep i installed VLC myself so VLC is not the issue. No i mentioned region but its not an issue either...can't remember why but not an issue. OK might have windvd on cd somewhere. I was thinking to try other software but always found VLC to be the thing that works the best. Yeah i checked in device manager and no conflicts or whatever there. I wanted to pull it out of the machine to see if it is not engaged correctly into its bay or whatever the connection thing is called. As i originally brought up i can't find a manual or service manual whatever to tells me how to open up this machine. There is no slider thingy to pop it out or screws to access it like the ram and other things on the bottom of the lappie so was hoping it wasn't a complicated process

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


Report •

#19
October 13, 2012 at 07:33:15
Didn't you state the drive plays SOME media? If so, the connections are NOT the problem.

You didn't state how the drive is identified in device manager and/or My computer. If wrongly identified the issue may be the filters or the ASPI layer drivers.

Why isn't that computer running SP3?


Report •

#20
October 13, 2012 at 07:38:40
Only plays what is on a burnt cd/dvd and i think the person who owns it might have said factory music cd's...not sure. No factory dvd's are playing...i can't remember about device manager...it was fine from memory...the way it should be...used to checking that first....i have no idea what sp the machine is up to....i had it on the net weeks ago so i wud say i got update for it...don't know if that has been covered by this post /thread. the machines owner hasn't had it on the net for years as he is not a net user. hasn't got a connection. it is nortmal for me when i look at people s machines to connect it and do that myself so i wud say i did that weeks ago when i first got it :0)...now that i have five minutes i might try windvd and see what happens

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


Report •

#21
October 13, 2012 at 07:48:34
Sorry, after a review, I see you did not say SP2 as I recalled. At any rate, any machine running XP should be running SP3 and the post SP3 updates.

How do you know the issue is not VLC or a region issue? Especially the region issue. You can change the region settings ONLY 5 times, then it stays at the last setting.

Without more knowledge on the source of these DVDs we can't say. Ask your friend if they ever changed the region.


Report •

#22
October 13, 2012 at 08:07:36
ok well installed windvd creator 4 as that is what i have. thought i had the player but alas no...haven't tried it before but i gather it is some kind of video making program? so i went onto powerdvd xp that i have a copy of and installed that...it basically said that there was no disc in the drawer....i am also not greatly familiar with that program. i know i have installed or seen it on other peoples machines but not being a big windows user myself the only time i use it i would use vlc. Never come across this sort of issue before. Will look through what else i have but not willing to buy programs for anyone as i just do this as a hobby or our of friendship. ok been through everything and no i havent got windvd. i noticed there are free downloads on the net. are they truely free? i will download if it is something that is not going to cause me problems...not sure what sites to trust.

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


Report •

#23
October 13, 2012 at 08:27:54
OK the drive is listed as HL-DT-ST DVDRAM GSA-T20F ATA device and everything looks fine in the properties etc. When the machine rejects the disc it says 'insert a disc'(the applet says that) and it ejects the discs without me doing anything. Sorry if the explanation is not good but i am still in very poor heath and i get super fuzzy plus never sure of how to explain things. I did see that there is seemly not a region set for this machine but i am unfamiliar with region stuff. I have never touched that in any machine i have everyowned and i have never owned a dvd player with a tv...always played dvd's on a compueter. I also got one of the dvd's the friend left with me and it played fine on my desktop machine. I am going to see now if there is up to date drivers for this machine since the friend said he didn't have it on the net for a long time that could be an issue?

Finally found the driver website but because i couldn't sort outif this is a 32 bit or 64 bit machine i didn't know what to install. I noticed that there is registration software on the machine so i ran that and it just said exit without any details after i ran it...nothing like 'the lastest drivers are installed' or anything that leads anywhere. i also found something that looked like it was going to update software but i was wrong. sorry too titred and need to sleep so this will have to wait as spent way too much time
"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


Report •

Ask Question