Solved Laptop crashing when turning on in-built camera

September 28, 2020 at 07:42:48
Specs: Windows 10
Hi,

I've tried updating drivers, running an antivirus scan and rolling back my recent windows update but I can't seem to find anything to fix this issue. It's kinda annoying because I've got lessons starting soon but can't use my camera.

Would appreciate any help


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✔ Best Answer
September 29, 2020 at 04:05:18
No idea what's amiss here but possibly you have a problem with a windows dll...?

You say you've rolled back a recent update... any chance to geo even further back?

That system arrived with win-7 I think (?) and even though hp offer win-10 support for it it may not be perfect - especially as win-10 gets more and more updates (many of which seem to cause more problems than they prevent or phyxe)?

This is the user/service manual for your model; and it may help you do uninstall the webcam and then - re-instal it?

http://h10032.www1.hp.com/ctg/Manua...

Not running win-10 (I'm Mac systems these days) I'm not sure if you would do a full reboot - power off and then back on again, or a simple restart following the removal of the webcam. There is apparently a difference in what win-10 does with those two options.

You might also contact hp directly (phone) or use their online "chat box" system which is on their main support pages? I've not had too much success with chat box systems in the past; but no harm to try this one?

Something else to try... borrow a usb (plugin) webcam and see if that produces the same problems?



#1
September 28, 2020 at 14:50:10
What make and model is your laptop?

When did this first start to happen?

Have you recently installed any apps which may require the webcam?


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#2
September 28, 2020 at 15:13:06
I did a dxdiagnostics scan which I can send you if that would help? I don't know exactly what to make of it.

This happened as of a couple of days ago, and I haven't downloaded anything recently that requires the webcam.


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#3
September 28, 2020 at 15:34:31
Hold off the scan...

What is the make and model of your laptop?


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#4
September 29, 2020 at 03:38:46
My laptop is Hewlett-Packard, Model: HP EliteBook 2570p

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#5
September 29, 2020 at 04:05:18
✔ Best Answer
No idea what's amiss here but possibly you have a problem with a windows dll...?

You say you've rolled back a recent update... any chance to geo even further back?

That system arrived with win-7 I think (?) and even though hp offer win-10 support for it it may not be perfect - especially as win-10 gets more and more updates (many of which seem to cause more problems than they prevent or phyxe)?

This is the user/service manual for your model; and it may help you do uninstall the webcam and then - re-instal it?

http://h10032.www1.hp.com/ctg/Manua...

Not running win-10 (I'm Mac systems these days) I'm not sure if you would do a full reboot - power off and then back on again, or a simple restart following the removal of the webcam. There is apparently a difference in what win-10 does with those two options.

You might also contact hp directly (phone) or use their online "chat box" system which is on their main support pages? I've not had too much success with chat box systems in the past; but no harm to try this one?

Something else to try... borrow a usb (plugin) webcam and see if that produces the same problems?


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#6
September 29, 2020 at 04:51:47
Heyy, thanks, I rolled back the windows update again and it seemed to work. Thanks for your help :)

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#7
September 29, 2020 at 06:51:27
Good to hear... and thank you for posting back.

Win-10 doth seem fraight with problems galore after each "update"...


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