Solved Laptop CD drive not showing in my computer

Ibm Thinkpad r40e li-ion battery
June 4, 2012 at 03:49:33
Specs: winxpsp2, 1.79ghz/368mhz
Hi i have a laptop that doesn't seem to have installed its cd drive. It does not appear in my computer and in 'device manager there is an explanation mark next to it. I loaded a cd into the drive and mechanically it opens/closes but still nothing showing in my computer. As far as i know everything has been installed(all the drivers for this machine) but could it be a hardware issue? i wonder if the drive is removable? Oops i can't seen to edit the subject...i meant CD drive

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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June 12, 2012 at 01:21:49
Ah cool. Yeah no i reinstalled the OS and after that the drive started working. I reseated but that did nothing...reinstalling windows did it :0) I tried with just reinstalling the driver but that did nothing...thanks...glad you got your going too

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama



#1
June 4, 2012 at 04:25:01
Go to device manager, cd/dvd, right click, properties, update driver.

A thank you would be nice, if I have helped.


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#2
June 4, 2012 at 04:30:39
Yeah tried that and it says 'cannot continue the hardware update wizard. the wiard could not find a better match for your hardware than the software you are currently have installed. choose what you want to do. to keep the current software click finish. to search again ina nother location click back."

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#3
June 4, 2012 at 06:03:22
Go to Device Manager, right click on the CD drive, then click uninstall. Reboot. If that doesn't do the trick, the drive may be bad.

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#4
June 4, 2012 at 07:48:02
Thanks did what you said but still have the explanation mark in device manager next tot he drive...ah well thats it..its dead. Thats cool these things happen :0) Thanks for your help :0)

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#5
June 4, 2012 at 09:05:41
Hello again rapattack !

You DO NOT need to install specific device drivers. Your drive uses generic drivers that are automatically installed by Windows.

Apparently the Thinkpad R40/R40e series has an Ultrabay Plus device bay.

A CD, or DVD, or CD-RW/DVD drive module can be installed in it, or an adapter for an additional hard drive can be installed in it.

- The Ultrabay Plus "Device Bay" must be ENABLED in the "ThinkPad(R) Configuration Program".

- The "ThinkPad(R) Configuration Program" must be installed (ThinkPad Configuration Utility for Windows 98/2000/XP - see below).

- The device must be plugged all the way into the bay.

Sometimes the device may need to be unplugged then plugged in again to get a good connection
........

Hardware Maintenance Manual (March 2004) - ThinkPad R40/e
http://support.lenovo.com/en_US/det...

(The manual itself)
http://download.lenovo.com/ibmdl/pu...

or - from a source in Australia - seems to be identical
http://tim.id.au/laptops/lenovo/thi...

(Click on the floppy icon at left in the top bar of Adobe Acrobat Reader to save the manual to your computer.)

Page 69 - 1020 Ultrabay Plus Device

How to pop out the device in the bay

Ultrabay Plus bay

Page 131, 132

On page 132
- 5 is Ultrabay Plus latch
- 7 is Ultrabay Plus device eject lever
.....

Access IBM online User's Guide for Windows 2000/XP - ThinkPad R40
http://support.lenovo.com/en_US/dow...

English download is the lower one

Installation notes
The following step is needed to activate the "ThinkPad" button located in the upper left hand corner of the system keyboard. This button will launch the Access ThinkPad application.
•Before installing the Access ThinkPad package, the ThinkPad Configuration Utility for Windows 98/2000/XP
http://support.lenovo.com/en_US/dow...

and the ThinkPad Hot Key Utility
http://support.lenovo.com/en_US/dow...

must be installed
......

Download the aibm-r402681-en.exe file

Double click on the download - extracts to C:\Drivers\AIBM_PKG folder by default

Go to where the files were extracted.

Double click on Setup in that folder - installs to C:\Program Files\IBM\AccessIBM folder by default.

Go to where the files were installed

Double click on the aibm.exe icon

(or - press "the "ThinkPad" button located in the upper left hand corner of the system keyboard".)

Keyword Search for: hot swap

Double click on the highlighted hot swap

Pictures and text there - here's most of the the text....

To check whether hot swap is enabled, do as follows:

Start the ThinkPad(R) Configuration Program.

Click Device Bay.
Make sure that the display shows Enable. If it does not, select Enable from the dropdown menu, and restart your computer to make the change effective.

To hot-swap the Ultrabay Plus device, do as follows:

Slide the bay latch (1) to pop out the handle.

Attention: Make sure that when the handle pops out, the bay status indicator (2) is off and the pop-up window comes up, telling you that it is ready for replacing the device.


Pull the handle until it stops (1); then pull out the Ultrabay Plus device (2).


Insert the replaceable device into the bay; then press the device firmly into the connector.


Return the handle to its place by pressing it in. You can use the computer when the bay status indicator becomes on. (In Windows(R) 98, a pop-up window comes up, telling you that the process of replacing the device is complete.)


Note: Press the handle to make sure that it is housed in position. If it is improperly housed, it might be vulnerable to damage.
.........

Also, if you didn't already know....

From the Hardware Maintenance Manual

System Configuration

Power on the computer by pressing and holding F1

Enter the SVP - the IBM Bios Setup Utility Menu appears

(There is no Device Bay setting mentioned for the Bios Setup in either manual.)


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#6
June 4, 2012 at 10:03:19
Thanks i can't even get to step on...there is nothing there but hard casing. I can't see anything to press pull or otherwise....hmmmm. I thought ok maybe something is hidden and i looked with a magnifying glass. Nothing. Will photograph and post tomorrow as super tired and need to sleep :0)

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#7
June 4, 2012 at 10:11:41
Everything you need to know is in response 5.

However, a FEW of the specific models (machine types) - two out of eight listed in the manual - DO NOT have the Ultrabay Plus device bay.
If you don't see.....
On page 132 (of the Hardware manual)
- 5 is Ultrabay Plus latch
- 7 is Ultrabay plus device eject lever

.....then your specific model doesn't have that, and the optical drive is not a swappable optical drive module.
In that case, your drive is probably dead, but you could try the procedure starting on page 86 of the Hardware manual, pull out the drive, plug it in again.

The drive is dead or has a poor connection
- if it's motor doesn't spin, or if it spins too slowly (less than 1X speed). It should spin when the tray is retracted for at least a short time, even when there is no disk on the tray.
- if it doesn't blink it's led when it's tray is retracted.

With the computer running, insert a CD into the drive, noting its position - when the tray is retracted, the led should come on at first - give it a bit of time, then eject it - if the CD is still in the same place, the motor is not spinning at all.


Why do you seem to frequently start a topic or post in your existing topic when you're tired ?


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#8
June 4, 2012 at 21:00:37
Hi Tubes i am always tired as i have CFS. Thats my primary medical condition. Also when people start answering me because they are not in Australia generally they catch me as i am on my way to bed and have probably tacked several hours of internet stuff and been fixing stuff...so brain is gone by then :0)
OK the light never comes on so thats a bad sign. Not during boot or when putting a cd in the drive. It makes a sound when opening, closing but doesn't seem to make a sound like it is loading the actual cd when in the drive. When it has closed. I looked at the manual and can't seem to figure out how to open or get the drive out to disconnect/reconnect it. Doesn't have the lever or the whatever you said :0)

Thanks i got the cd drive out of the bay successful and reconnected it back. Windows still did not recognise it. Ah well at least i know its not a functioning drive and the person i am passing this onto can use usb sticks to pass data from one computer to another. Or invest in a replacement drive :0) I do have a spare external cd drive that they can have anyway...:0) Thanks again for your advice...always informative Tubes!

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#9
June 4, 2012 at 21:32:14
Thanks for the thanks.

I'm familiar with the large time difference between Aus and the US / Canada due to having emailed an online friend in the Melbourne region many times.

Since it was made in circa 2004, there are probably reasonably priced NEW replacement drives for it available on the web.

In most cases, a USB external optical drive is useless for installing XP from an XP CD, because the intial files loaded from the CD cannot recognize the the PnP ID string of the USB optical drive model. In that case, the XP CD is recognized as bootable if settings are right. , but all you see is a blue screen and nothing further happens.


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#10
June 4, 2012 at 21:40:24
:0) ah yes i forgot about your friend in Melbourne.

Oh cool thats good to know about the replacement drives.

Oh thats a good piece of info about external drives not being bootable...so are you saying it could be bootable via the bios?

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#11
June 5, 2012 at 07:08:57
If the bios Setup can be set to boot from a USB drive or a USB optical drive, there is no problem regarding being able to boot from a bootable CD or DVD in it.

The problem regarding Windows XP (and 2000) CDs is the intial files loaded from the disk cannot recognize the PnP ID string of most USB optical drive models.


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#12
June 5, 2012 at 07:16:55
Hi Tubes well i think i have success. After quite a few hours(geez windows takes a long time) i formatted and am reinstalling windows. So far things look good but in the process of downloading all the drivers from the manufacturers website. Will be able to report back soon if i have had success. There was a worm and trojan and it was creating havoc...anyway haven't got much experience with them being a linux person...so anyway will report back soon :0)

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#13
June 5, 2012 at 09:37:58
Good news after a reinstall of windows the cd drive is working so my theory that the virus was blocking it was not so far fetched?

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#14
June 5, 2012 at 10:37:08
If the Windows CD was recognized fine when it was in the internal CD drive and you were able to install XP from the CD by booting the computer from the CD drive, obviously there's nothing wrong with the CD drive.

If you used your USB optical drive with the Windows CD in it to install XP, you're very fortunate that the initial files loaded from the XP CD recognized the PnP ID string of the USB optical drive model.

You said in response 8:

"OK the light never comes on so thats a bad sign. Not during boot or when putting a cd in the drive."

...then...

"Thanks i got the cd drive out of the bay successful and reconnected it back. Windows still did not recognise it."

Things can be screwed up in Windows when the bios IS recognizing the optical drive such that a CD or DVD drive is not detected correctly in Windows - in that case it DOES show up in Device Manager, but it has a yellow ! or a red X beside it.

However, that has NO EFFECT regarding whether the bios detects the drive, and only the power needs to be connected to the drive while Windows is running in order for the drive to blink it's led after the tray is retracted, and for the tray to eject and retract.

I suspect the drive DID have a POOR connection to the connector it plugs into, and that after you unplugged the CD drive and plugged it back in, the drive WAS being detected by the bios, and in Windows but not correctly.

The bios does not blink the led on an optical drive while booting the computer unless CD drive or similar is before hard drive or similar in the Boot Order or similar settings in the bios at the time the computer was booted.

You could have fixed the problem of Windows showing a problem with the CD drive in Device Manager without having to re-install Windows from scratch.
......

"...my theory that the virus was blocking it was not so far fetched?"

I have never encountered or heard of malware causing a problem with Windows detecting an optical drive properly, with the exception of that's possible for the crap installed by the makers of "rogue" anti-malware software the computer could have been contaminated with, and it's extremely unlikely the drive would not show up in Device Manager at all in any case if the bios is detecting it.

The crap installed by the makers of "rogue" anti-malware software MAY make some of your drives disappear, e,g, in My Computer, or Windows Explorer, but they're merely hidden. If you look in certain other places, such as Device Manager, they're still there.

Your CD drive probably had a poor connection to the connector it plugs into.
.....

Reasons for Device Manager in XP or 2000 showing a problem with an optical drive...

- Installing more than one burning program that did not come with Windows when more than one of the resident modules for them is running at the same time

- a problem with the connection of the drive to the computer - that's a lot more common with desktop computers than it is for laptop or notebook computers

- rarely, some anti-malware software you used removed something it shouldn't have

- on older desktop computers, the drive may not be detected correctly if it's connected to the secondary IDE header until AFTER the main chipset drivers have been installed for the mboard.

- the drive's circuits are damaged or are failing


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#15
June 6, 2012 at 01:42:05
No i installed from the external cd drive. I found out later that the internal cd drive was working after windows was installed.

Thanks needed to reinstall windows anyway as there was a worm in it...i installed avast and it showed. I did test the cd drive with something it it and still was not working plus i have already posted that there was an ethernet issue as well. That is still in process of being solved soon i hope.

Yep there was no listing anywhere of the drive...i looked. No burn programs as it is a plain cd drive/rom.

Yep i think that connectors do fail ...sorry not good with long answers as trying to solve many other issues.

Thanks have to get onto solving the ethernet issue :0)

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#16
June 11, 2012 at 13:20:58
This happened to me. One morning I dropped the laptop and caught it but the dvd drive door was open and some pressure was put on it and apparently dislodged the pci connection . I didn't realize it at the time. After that my DVD RW would not show up in My Computer. No other problems and no feedback from the OS other than it not showing up in My Computer and Disc software not detecting it.

I ended up taking the drive out of the laptop and reinstalling it. It is easy to do. One philiips screw on the backside of the laptop and the drive slides right out.

Anyway I reinstalled it but to no avail. That was several months ago. All this time no Dvd drive.

Fast forward to today.

I was already to order a new drive off of ebay and took the drive out again to get the part number , etc. Found one but had to put funds in my Paypal account. Done.

Thought I would give the re-install one more try.

This time I held and pushed in slightly from the front of the Drive to try and get a good seat in the connector in the back. Applying slight pressure from the front as I screwed in the screw. Thought I heard a slight snap like a connection but couldn't be sure.

Started up the laptop and walla. Got my drive back !!!!!

So before you attempt too many drastic attempts at driver removal or messing around with other settings. Make sure you remove and re-install the drive a few times. It worked for me . Hope this helps .


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#17
June 12, 2012 at 01:21:49
✔ Best Answer
Ah cool. Yeah no i reinstalled the OS and after that the drive started working. I reseated but that did nothing...reinstalling windows did it :0) I tried with just reinstalling the driver but that did nothing...thanks...glad you got your going too

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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