Solved keyboard not working on satellite p875 laptop

September 20, 2014 at 14:30:05
Specs: Windows 8.1, DDR3-1600
My laptop is stuck on lock screen and my keyboard doesn't seem to be working because when I hit the number lock the green light doesn't go off when I hit caps lock light don't come on like my keyboard isn't working

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#1
September 20, 2014 at 18:11:28
✔ Best Answer
It's probably not the keyboard but you might try attaching an external USB keyboard and see what happens, just in case.

When you say it's 'stuck on lock screen' is that a particular screen or do you mean it's stuck and won't do anything else?

Can you get into bios setup?

Did anything happen to it prior to this problem starting--like maybe it got dropped?


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#2
September 20, 2014 at 20:09:17
My lock screen is 1st screen when I turn laptop on, usually I hit enter and type password then I'm good to go, but now it does nothing. I've tried taking out battery, I've tried a "hard restart" to no avail. It won't let me start up in safe mode, basically I can turn it on and I hear the fan but won't do anything after that.
Yesterday was working fine I had a few drive updates, which downloaded & installed no problem i had to restart for updates to finish, since then I've not been able get on. I did set up a restart point before beginning updates.
Nothing was spilled on it nor was it dropped. So frustrated. Thank you for replying, and trying to help figure this out..

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#3
September 20, 2014 at 21:56:05
If the lock screen is there but isn't going past that it might be something like over heating or maybe a bad hard drive--something that's causing the system to lock up. If absolutely nothing is showing on the screen it could be almost anything.

The battery and charger seem OK since it's powering up. If the screen is blank does it seem as if it's illuminated in any way?

If you have any USB devices connected, disconnect them.

If you feel up to it open the laptop's plastic cover over the hard drive and remove it. Then start it up and see if it acts any different.


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#4
September 21, 2014 at 10:37:45
It shows my pic on screen I don't have anything plugged in except power cord I'm thinking I'm going to have hard drive checked out, I'm far from computer savvy so thank you for mentioning it. I just hope I don't lose pics, songs etc but I will post back and let you know what comes of that. Thank you again I'll follow up soon..

message edited by Sahm


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#5
September 21, 2014 at 11:35:12
If "anyone" sets about re-installing, or repairing the operating system... "first" ensure (dare I say "insist") they safeguard all your personal files - by copying them to external media. Typically DVD but ideally an external hard drive too; and check the copies are accessible on at least one other working system.

One can do this a couple of ways...; and if they don't know how to - post back for the information... Similarly you may feel to have a go at that process at least?


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#6
September 21, 2014 at 16:02:22
Something apparently happened while drives were updated that caused my keyboard & touchpad not to function.. I took DAVES advice ^^ and bought a mouse I could plug in my USB I was able to access my on-screen keyboard typed in my password & did a recovery/restart all is now working.. I'm stoked!! :-) thank you both for your time & input it's truelly appreciated.. DAVEINCAPS thanks SO MUCH for giving me direction & following up..turned out to be a cheap easy fix thanks to you.. Super happy!

message edited by Sahm


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#7
September 21, 2014 at 19:19:58
We're glad you got it fixed. I'm kind of suprised it was a software and not hardware problem. Good thing you kept at it.

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