keyboard and mouse not working affter virus

Microsoft Windows xp home edition w/sp2
November 15, 2009 at 03:20:21
Specs: Windows XP
Hello! I have a tower PC home built by my brother in law, running xp sp2 ( ithink). Yeasterday, I had a redirect ?virus? so ran SpyBot, and it detected and removed several trojan, and a huge bunch of malware. Ran fine yesterday, but when I tried to start it up today it went to black screen with offer of various modes of startup...safe mode etc..( you know the one I mean right? of course you do....) I couldn't move the nice shiny box to the option I wanted because of course, the keyboard and mouse won't work. I tried all the USB ports, but no joy. I'm assuming this is because theyy are not the originals but aftermarket prods.....but what to do?? I would ask my genius brother in law..but he's ensconced in his ivory tower finishing his PhD....please help, I am embarrased to be always asking for his help like a stupid girl!!

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#1
November 15, 2009 at 04:42:29
At that point you can't use the mouse,try to use ps/2 keyboard.

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#2
November 15, 2009 at 04:50:17
Yep, can't use the keyboard either!
I see what you mean by p/s 2...my keyboard plugs into a USB.I will try to find one that goes into the p/s 2 plug thing...

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#3
November 15, 2009 at 08:24:38
umm, right. using p/s 2 keyboard I can access boot up screen menu...tried "start windows normally" didn't work >(
tried "last known good ..whatever" didn't work.....
tried all options..
"safe mode with command prompts" booted up but can't get any further than that.....any ideas hunnies???

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Related Solutions

#4
November 15, 2009 at 08:42:07
You need to repair operating system all u need is operating system disk(bootable) do you have one?

edit... If u do not have anything to backup i recomend to reinstal os


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#5
November 15, 2009 at 09:51:01
Thanks..I will ask Dr Brother In Law...he built it for me...cheers Kuwese..you are the Dude!
birdy

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