Kernel Power Event 41

Custom / CUSTOM
January 26, 2011 at 03:44:30
Specs: Windows 7, 2.394 GHz / 6143 MB
This one has me stumped. This is a customers computer, it is a custom build. When he brought it to me over a week ago he said he was getting random reboots about once a month. He told me he got no error messages or BSODs it would just shutdown and reboot. First thing I did was reconfigure to not reboot so I could see the blue screen assuming that is why he was not seeing it. Then I checked the event log and Kenel Power 41 is all that was there for the past several months. I can't find anything on this on the net that seems to be what is happening here. It finally did it for me last night no blue screen just a reboot as if the plug had been pulled and imediately replaced. I have checked the psu output with a volt meter and an amp meter and all is as it should be. It is a corsair 650 watt psu. The closest thing I saw to this online said they thought it was a bad gpu on their vid card but I am sure that is not the issue here and it is onboard video by the way.

Thanks in advance for any suggestions.

Likely


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#1
January 26, 2011 at 07:35:09
Is it Blue Screening or just shutting down?

I did a Google search, there seems to be info out there - i.e.- RealTek sound issue, Win7 release candidate issue (trial OS expired- therefore shuts down periodically), etc etc.

Scheduled shutdown task set somewhere?

Any bad capacitors on the MOBO?

I'd check for Malware too - run Emsisoft (formerly known as A2), MalwareBytes, SpyBot S&D, and several anti-rootkit scanners - GMER, Radix, RootKit Revealer etc.

Just another stupid saying...


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#2
January 26, 2011 at 13:49:38
No blue screens just shutdown. I think I have found the issue though. I decided to give up on it for now and move on to another system. I left it running for a bit thinking that maybe it would happen again while I was watching. I needed space on my bench for the next project so I was going to move it over about a foot or so. When I grabed it and started to move it it did it again. It has both a start button and a restart, I guess, button on the front of it.I pulled the face off the case and found the wires going to the restart buttun pinched between the face and the framework of the case. I checked the event log and it through the same event when this took place. I have disconnected the wires and capped them. Tried moving it again and it would appear I can now juggle this thing with no more shutdowns. I am going to leave it run for a day or so to see if it happens again. I have contacted the customer and he says him and his wife have a habit of hitting the front of the case with their knee from time to time. Silly cheap little wire causing all this trouble? I hope that was it.

Likely


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#3
January 26, 2011 at 19:55:53
Wow, good find. Hope that was it. Silly cheap wires have brought down jet airliners too.

Just another stupid saying...


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