IP address changes after power surges

August 10, 2011 at 12:26:26
Specs: Windows XP
Whenever our neighborhood has a power surge (which is often since we're in south Florida), the IP address changes, requiring us to call the software company to do a remote correction. Isn't there something we can purchase to connect to each computer to prevent this from continuing to happen? It is aggravating, time consuming, and inconvenient (to say the least) to both our staff and our patients. Thank you very much.

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#1
August 10, 2011 at 14:41:54
What IP is changing, the external IP from the provider? If it is, it has nothing to do with the PCs, it's the router.

How do you know when a politician is lying? His mouth is moving.


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#2
August 10, 2011 at 15:10:25
Are you buying a static IP from some ISP that is changing???

Basically your post is not really making sense to us.

I am not a fan of UPS's but we have thousands of them on systems each day. Some are on systems that don't really need them. Some are managed by a central system backup.

I can't see how a medical provider isn't on a special circuit or on some sort of failsafe battery then generator buss transfer.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.


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#3
August 10, 2011 at 20:03:18
Absolutely get a quality UPS and plug in the computer AND all network and internet hardware all into the battery back up side of the UPS. If you have more than one computer. get a basic one for each computer and a larger capacity one for the one that is nearest to the other critical hardware. Most basic business computers will be fine with around 500Watt UPS and for the one covering all of your other hardware, go for around a 900Watt model. Servers with associated hardware will need at least a 1200Watt model. This will keep the other hardware up for a lot longer if you have a power failure and when you shut down the computer, the other hardware will be good for much longer. Intelligent UPS' can even shut down the computers safely if there is an extended power issue.
Also consider using a dynamic IP address if this is possible where the router picks up a new IP address automatically whenever it logs in or is reset (possibly an issue if you need to log in from outside with a VPN) for your system.

You have to be a little bit crazy to keep you from going insane.


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#4
August 11, 2011 at 13:49:01
I'm sorry my question didn't make sense to at least one of you and I wish I could make myself clearer, but I am kind of an outsider to the situation and am simply trying to help my friends whose medical office is being affected. All they told me is that the IP address changed after a very brief power surge or flicker yesterday and that this has happened before. The people who sold them the software to more efficiently run their office said there is nothing that can be done other than to call them each time it happens and then one by one, each computer has to be "fixed" remotely. If there are specific questions you can suggest that I ask them, I would be most grateful to know what they are and I will add them to this post. I thank you all very much for your help and again, I apologize for my lack of specific knowledge of the situation.

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#5
August 11, 2011 at 17:05:05
The specific question is the one I asked in the first place. Is it the external IP from the provider? Even if it is, it shouldn't affect the router. IPs change all the time on both sides of the router.

How do you know when a politician is lying? His mouth is moving.


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#6
August 12, 2011 at 13:22:41
Thank you very much. My friends at the medical office are meeting with a representative from the company who sold them the equipment, so because of you and others here, they'll be able to ask halfway intelligent questions to (hopefully) resolve the recurring nightmare. I appreciate your help!

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