Solved Internet is not connected after installing gpu

Kingston Hx316c10fbk2/8 kingston hyperx...
December 11, 2016 at 14:06:45
Specs: Windows 10, AMD A-10 7860K /
I have read a previous thread about someone having the same issue but it was his video card that overloaded his power supply. Although I do not think my gpu (gtx 1060 3gb) overloaded the power supply because all my components use 284w (checked on pcpartpicker) and my power supply is an evga 430w 80+ certified...

Pc specs:
a-10 7860k
ASrock fm2a55m-vg3+
kingston hyper fury x 8gb ddr3-1600mhz


See More: Internet is not connected after installing gpu

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✔ Best Answer
December 14, 2016 at 17:23:10
"I would prefer to use a USB drive"
Do so then.

lazesoft recover my password usb boot
http://bit.ly/2hGXOP8
http://www.lazesoft.com/create-a-bo...

message edited by Johnw



#1
December 11, 2016 at 14:56:33
Are you using Wifi? If so can you see your own or other networks?

Always pop back and let us know the outcome - thanks


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#2
December 11, 2016 at 15:28:55
No I am using a wired connection directly from the modem. Some people have suggested on different posts from other users that have run into the same issue that maybe during the installation one might have bumped or touched the ethernet port or something, but the installation did not go "rough" it was straightforward. I am still troubleshooting and when I booted up my computer again, it turned on and off like 2 times...that was the first time this has happened. And no I cannot see the network I am connected to.

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#3
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Related Solutions

#4
December 11, 2016 at 16:07:45
Do I have to download the program files to a USB and run it on my main computer (the one with the problem) from there? I ask because I have a Microsoft account as my windows login and can't even log in because I need internet for the password to work.

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#5
December 11, 2016 at 16:36:49
"Do I have to download the program files to a USB and run it on my main computer (the one with the problem)"
Yes.

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#6
December 11, 2016 at 16:53:29
At this point in time, we do not know what is causing your problem, process of elimination for the time being, once we can get Windows & the internet working ( try Safe mode as well ) we can look for the cause.

Here is another tool to try, start with the One click fix & if that fails, try system restore.

1: Lazesoft Recovery Suite Home Edition
http://www.softpedia.com/get/System...
http://www.lazesoft.com/lazesoft-re...
Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
http://fs5.directupload.net/images/...
Lazesoft Recovery Suite Home Edition video tutorial
https://vimeo.com/106789683
Tutorials
http://www.lazesoft.com/guide.html
How to Boot a Computer from a Lazesoft Recovery USB Device
http://www.lazesoft.com/create-a-bo...
How to Burn a Lazesoft Recovery CD
http://www.lazesoft.com/burn-a-boot...

2: Use Lazesoft Recovery Suite Home Edition to get an Command Prompt.
Lazesoft Recovery Suite Home Edition
http://www.softpedia.com/get/System...
http://www.lazesoft.com/lazesoft-re...
Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
http://fs5.directupload.net/images/...
Lazesoft Recovery Suite Home Edition video tutorial
https://vimeo.com/106789683

Go into the bios & change the boot order to the usb stick.

When it boots to the Recovery screen, go to the far right tab > Repair tools.
Select Command Prompt.
How To Start System Restore From the Command Prompt. Windows 10.
http://pcsupport.about.com/od/fixth...


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#7
December 11, 2016 at 18:27:16
Man am I unlucky. First it was the black screen issue, next the internet, now the power supply is faulty I think. The computer boots up and turns off repeatedly. It's been doing this since like an hour ago and so far I've checked if there were any loose screws or damaged wires, found nothing. Then I tried resetting BIOS by removing the battery, still nothing. This is stressful I'd appreciate any help at this point, thank you.

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#8
December 11, 2016 at 18:33:13
"power supply is faulty I think"
One of the main causes of power supply problems & other is dust. Blow or suck the dust out of the power supply.

Curing Laptop/Notebook Overheating
https://www.youtube.com/watch?v=74a...
http://is.gd/ck0tXA
http://is.gd/SKlNjg
http://is.gd/vkq6Iz
http://is.gd/cNfZzK
http://is.gd/N8ZLiY
Cleaning a Laptop/Notebook Computer
http://www.instructables.com/id/Ext...
http://www.techradar.com/news/mobil...
Cleaning Laptop/Notebook/Netbook Keyboard
http://mobileoffice.about.com/od/us...
http://lifehacker.com/software/life...
Mini Netbook Laptop Keyboard Key Repair | Fix Install Stuck Sticky Keys
http://www.youtube.com/watch?v=e76K...
How to Clean Up Laptop Spills
http://www.instructables.com/id/Cle...
http://www.wikihow.com/Save-a-Lapto...
http://www.makeuseof.com/tag/you-ju...

Information about cleaning computer components
https://www.technibble.com/computer...
http://www.computerhope.com/cleanin...
http://www.wiscocomputing.com/artic...
http://www.bleepingcomputer.com/tut...
http://www.brighthub.com/computing/...
http://pcgyaan.wordpress.com/2009/0...
Getting The Grunge Out Of Your PC, Fred Langa cleans the dirtiest PC he can find, and along the way shows you how you can easily tackle yours. There are 7 pages.
http://www.informationweek.com/news...
Quiet noisy computer fans with a drop of oil
http://www.techrepublic.com/article...
http://www.bleepingcomputer.com/for...


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#9
December 11, 2016 at 19:09:05
Thank you for all your help I know it takes a while to find and post those links. I've seen the power supply fan it's not that dusty, and I have had this computer since September when I built it, so all the components are relatively new. Also, I've been having this problem with the power supply for a while where if I unplug the power connector and replug, it takes multiple attempts before the computer boots. I really think the power supply, maybe the actualy port where the power connector goes in, may be faulty.

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#10
December 11, 2016 at 19:17:15
Do you have another power supply in an old comp, a higher wattage would be better.

Just unplug the current power supply & plug in the spare ( no need to remove the existing power supply from the case )


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#11
December 11, 2016 at 19:20:08
I was thinking higher wattage would be better but all my components, as I said in the first post, take up around 280w.

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#12
December 12, 2016 at 04:01:43
When you fitted the CPU heat sink did you apply the thermal compound "exactly" according the CPU manufacturers instructions? Too little or too much can cause overheating and shutdowns.

Always pop back and let us know the outcome - thanks


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#13
December 12, 2016 at 08:25:50
I was watching a few videos before I installed my CPU cooler and saw how much thermal paste those guys were using, it was a pea sized amount. Do you think I should add more?

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#14
December 12, 2016 at 09:10:55
I don't think you should randomly change the thermal paste quantity. What is important is that you complied exactly with the CPU manufacturers recommendations.

If you manage to get the computer to run long enough then check the CPU temperatures with this free program:
https://www.hwinfo.com/

At this stage we don't know whether this is an overheating problem or not - it is just one of the common causes of restarting.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#15
December 12, 2016 at 09:46:02
I actually already had that program and I've done several tests to see if the cpu would overheat. I have the Cooler Master Hyper 212 Evo and temperatures would hover at 50 degrees Celsius when idle and 60ish when gaming. But I do think the power supply is having problems as this has never happened before, the computer booting up and 3 seconds later shutting down and repeating. Also, earlier I tried booting up the computer without the gpu to see if that would have any effect and everytime I plugged in the power connector and pressed the power button, the computer would not boot up. I did that several times and the pc still wouldn't boot up. That adds to my theory of the power supply being faulty.

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#16
December 12, 2016 at 17:24:39
The PC won't boot without the GPU; You mean no POST or the fans didn't even start?
If no POST reset the BIOS (jumper or remove the coin battery for a minute.

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#17
December 12, 2016 at 19:53:55
Regardless, the cpu has it's onboard graphics and I set it to "auto" so it should've booted up no problem. And yes, no POST. The fans would start but everything would shut down right after. I have tried removing that CMOS battery but not for that long. I will try that now, thank you for your advice.

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#18
December 12, 2016 at 20:42:28
After removing the battery for at least 1 minute, the power supply started up. Now I'm at the Windows login screen but I still have no internet. I tried switching the Ethernet cable since I have a few of them but still no internet. Every time I enter my password, it says "password incorrect" but that's the password I have been using this whole time for logging in.

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#19
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#20
December 12, 2016 at 22:09:36
Did you set any other login option like PIN or a local password?

If you click on the network icon at the login page, does it show you are connected to the router? CAPS lock off?


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#21
December 13, 2016 at 08:17:47
Nope, I don't have a local account. I googled this issue as well and no one has a soIution for my case. I had a pin as my login to the Microsoft account. I even changed my password and it still wouldn't work. It's like you need internet to get in your computer, that's really stupid of Microsoft to do with Windows 10. No caps lock either. And sometimes the network icon has a yellow triangle with an exclamation mark, other times it's just a red X.

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#22
December 13, 2016 at 08:34:15
Whatever this is, it is not an MS or Win 10 requirement that you need the internet in order to start your computer. If it was nobody would ever be able to start their computers for the first time in order to set up their networks.

Always pop back and let us know the outcome - thanks


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#23
December 13, 2016 at 09:55:16
Other people have had the same problem, too. And MS accounts are online accounts, therefore you need internet for your password to be authenticated. This all happened when I tried installing the video card, so I don't know if the power supply got overloaded or something and maybe cause the Ethernet port to malfunction. I'll keep you guys updated on the issue.

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#24
December 13, 2016 at 10:01:01
I'm convinced it has to be the Ethernet port, I just connected my laptop with the Ethernet cable and no problems whatsoever.

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#25
December 13, 2016 at 12:40:07
Are you saying that it works on a different Ethernet port? If it works on Ethernet rather than on Wifi then the latter would be the likely culprit.

Always pop back and let us know the outcome - thanks


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#26
December 13, 2016 at 16:24:02
Wifi is working fine, it's just the Ethernet port on my computer. I think it doesn't detect that there's a cable connected, although the ethernet lights on the modem and ethernet port are a solid green and orange.

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#27
December 13, 2016 at 16:25:10
I guess I'm gonna have to replace the motherboard, it's unfortunate because I really have no idea what could have cause the ethernet port to go bad. Maybe the onboard NIC just failed because after all it is a pretty cheap motherboard.

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#28
December 13, 2016 at 18:01:17
Have you looked in Device Manager to see if there are any errors showing with Ethernet?

While you're in Device Manager, expand out "Network adapters" then right click your Ethernet entry and select "Uninstall". If it asks whether you want to remove "Software" decline, otherwise ignore any other warnings. Restart the computer.

Note that the above is not an Uninstall in the usual sense of the word. What it does is detach the software from the hardware. When you restart it will "find new hardware" and install the software again. This has been known to fix problems.

I would hold off on motherboard replacement for a bit as we have only just started going down this path. I think much of the previous stuff has been asides.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#29
December 13, 2016 at 18:06:36
You can easily change the login of win10 to just a PIN that does not require internet connectivity. Settings > Accounts > sign in options

If you suspect the LAN port, insert a cheap NIC extension card and see if it solves your problem. No need to change the MB.

In device Manager, try to set MB LAN port to a fixed value for "Link Speed & Duplex". Start with 100Mbps Full Duplex and see if the port comes up.
It is not uncommon that "auto negotiate" set at both ends of the links can't negotiate a working link.

message edited by sluc


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#30
December 13, 2016 at 18:35:44
Lol, but I'm basically locked out because the MS account is the only login account I have enabled. I can't access settings without logging in, which I can't. I just did a System Restore but I'm still getting no internet because the password is "incorrect".

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#31
December 13, 2016 at 19:02:57
This is getting mighty confusing. You said your Wifi was fine yet you can't log in, which presumably means you can't start Windows. I don't therefore know how you can say what your Wifi or Ethernet are doing. Or are all these problems coming along one after the other?

It is not essential that you have a MS account - you can have a local one. That's all I use.

You don't have to have a password either but if you already have one then you need to know it in order to change it or remove it.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#32
December 13, 2016 at 20:32:43
Try this solution to reset your Win 10 password.

http://www.isumsoft.com/windows-10/...


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#33
December 14, 2016 at 10:30:50
Thank you, I'll try that. It seems like it could work.

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#34
December 14, 2016 at 11:19:18
I have to pay for the full version to be able to have privileges to reset my password...great.

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#35
December 14, 2016 at 11:20:33
This issue is driving me insane. I'm just gonna buy a power supply with more wattage and replace the motherboard cause I need to have my computer back.

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#36
December 14, 2016 at 12:34:40
Hi Axe,

it could probably save you a lot of time and money (tears also!), if you had someone more Computer literate look over your shoulder.

I suspect you are missing something simple.

Changing components blind as you are suggesting may well compound your headache.

Good Luck - Keep us posted.


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#37
December 14, 2016 at 13:56:10
"I have to pay for the full version to be able to have privileges to reset my password"

If it was the free upgrade then you already have the full version, same as anyone else.
There is nothing less than the full version. The free upgrade will have given you the equivalent to what you previously had. If it was Home then Win 10 would also be the Home version.

EDIT:
I'm assuming it wasn't a pirate. If it was then that could account for a lot of things.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#38
December 14, 2016 at 14:26:51
You don't need another power supply. The Corsair 430W is more than adequate. And you don't need a new motherboard. If anything, you might need a network card, but hold off on that for now. The problem is that you used your MS account as your login ID, which obviously wasn't such a wise idea. When you get to the login screen, press & hold the Shift key, then click Restart (while still holding Shift). When it reboots, choose Troubleshoot > Advanced > Startup > Safe Mode. If you're able to get into Windows, create a new local account. Reboot & see if you can enter Windows thru that account.

message edited by riider


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#39
December 14, 2016 at 14:34:37
"I have to pay for the full version to be able to have privileges to reset my password...great."
Use Lazesoft as per my post #19

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#40
December 14, 2016 at 15:13:25
@Derek I meant the Windows 10 reset password application from Sluc, sorry I didn't specify.
@Johnw Okay I'll try that method as well, thanks.
@riider Yes, I have tried that but Microsoft makes it a pain in the ass because they still ask for your password. I know making a MS account was a bad idea, learned my lesson for sure.

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#41
December 14, 2016 at 15:30:08
"@Johnw Okay I'll try that method as well, thanks"
Ok, if you can't work it out, there are plenty of guides on their site, here is one.
http://www.lazesoft.com/how-to-enab...

Others here.
http://www.lazesoft.com/password-re...

message edited by Johnw


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#42
December 14, 2016 at 17:11:35
Thanks. I have to make a bootable cd though? I would prefer to use a USB drive

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#43
December 14, 2016 at 17:23:10
✔ Best Answer
"I would prefer to use a USB drive"
Do so then.

lazesoft recover my password usb boot
http://bit.ly/2hGXOP8
http://www.lazesoft.com/create-a-bo...

message edited by Johnw


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#44
December 14, 2016 at 17:53:04
Okay, I booted to safe mode using the lazesoft program. I'm in device manager at the moment and none of my network adapters, Microsoft Kernel Debug Network Adapter and Realtek PCIe GBE Family Controller, have exclamation marks next to them so I still don't know why I don't have internet

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#45
December 14, 2016 at 17:58:23
"none of my network"
That's a good sign.

Have you you have fixed the password issue?


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#46
December 14, 2016 at 18:05:37
@Johnw Dude, you literally saved my computer, I cannot thank you enough.
I think I know why I had no internet this whole time. When I installed my gpu, I had the black screen issue with my monitor. So I searched up what was going on online and there was a tutorial that had like 10 or so steps and one of them was to enable safe mode. I somehow bypassed the black screen issue so that was solved, but somehow idk why I still booted in safe mode and I guess you can't have internet. So I was stuck on the login screen desperately trying to get access back in, but couldn't. I would've probably never found that lazesoft application that you recommended, so thank you. I haven't been able to get in my pc since Sunday, after trying almost everything. I feel like saying I love you just because of how happy I am, but let's not get too excited.

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#47
December 14, 2016 at 18:10:16
Good news Axe357

" why I still booted in safe mode and I guess you can't have internet"
You have to select > Safe mode with Networking.


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