Solved Installed new memory, computer won't boot. Can't get to BIOS

February 13, 2014 at 18:37:09
Specs: Windows XP, 1GB (1 Card)
I hope someone out there can give me some assistance. My mother has a Dell Inspiron E1505 that I installed a new hard drive for about a year ago, however she was still having issues, mainly that her computer was extremely slow and that she could not open more than one tab while browsing the internet. So we both figured buying new memory would be the best thing to do. So I bought a well rated RAM card installed it into the computer and....Nothing. Wont even boot up. Pressing F8, or any other keys for that matter, does nothing since the screen is completely blank. Once we hit the power button the green power indicator on the right comes on, and the green Caps Lock and Scroll Lock indicators flicker, for about 30 seconds or so, then the computer clicks off. Since I cannot access BIOS, Safe Mode or anything since the computer doesn't boot up at all, I have no idea what I should do. Any and all suggestions would be very helpful. Thank you for your time.

See More: Installed new memory, computer wont boot. Cant get to BIOS

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✔ Best Answer
February 14, 2014 at 11:58:57
Keep to the old RAM for now as we know that used to work. Clean its edge connectors with a soft pencil eraser and pop the old RAM stick(s) in and out a few times to ensure the sockets are clean. Sometimes it can be due to a minute amount of oxide if the RAM is in the slightest different position.

If that doesn't help and there is more than one RAM stick, try each one on its own in each of the positions previously used.

If necessary, check all connections around the RAM area that might have been disturbed (remove and re-insert).

The charger is a possible culprit but it's hard to see why it was related to anything you've done, provided it is plugged in firmly.

Always pop back and let us know the outcome - thanks



#1
February 13, 2014 at 19:08:08
I figure you already tried putting the old ram back in to see if that will still boot up? Then you could go to crucial.com and have them scan your PC to see which type of ram is compatible with your PC

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#2
February 13, 2014 at 19:11:00
What happens when you use the original RAM card? Bad RAM will cause the BIOS menu not to load. You could try placing the RAM into another computer, and seeing if it will work then. Are you sure you bought the right kind of RAM, or that the CPU/Mobo can support that type of RAM?

Please post exact make/model so we can see if it is a compatibility issue (of both computer and RAM)


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#3
February 13, 2014 at 19:33:10
I realize that I did not provide that much information. Sorry. Okay so yes I did try installing the original RAM in the same slot as before and still nothing. I don't even hear the fan anymore. I bought RAM that stated it worked on the E1505. I don't know how to check otherwise.


http://www.amazon.com/gp/product/B0...

This is the one I purchased.


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Related Solutions

#4
February 13, 2014 at 20:04:56
Make sure the ram slots are free of dust and then reinstall the sticks and make sure they're in properly.

Is the battery fully charged? Do you start it up with the charger on?


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#5
February 13, 2014 at 20:26:23
I made sure that the RAM card was inserted properly. No the battery is not fully charged. The battery died years ago and we haven't been able to replace it so we just bought a new adapter, so that's what the computer runs on.

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#6
February 13, 2014 at 20:50:24
It wasn't connected when you were changing out the ram was it? That could have caused problems.

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#7
February 13, 2014 at 21:08:40
Not at all. We made sure it wasn't. We took out the battery, unplugged the adapter and all other external devices before installing the new RAM.

message edited by LilacGlitter


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#8
February 13, 2014 at 23:34:31
Since it was running previously it doesn't seem like it's a battery/charger problem but I suppose it could be. The only other thing is you damaged it somehow when swapping in the ram--maybe zapped it with static.

When you have the charger on does the charging light come on? There are probably two different charger options for that laptop--one about 63 amps and one about 90. With a dead battery it's constantly trying to charge you may need the 90 amp one.


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#9
February 14, 2014 at 08:10:26
As of right now, the charging light does not come on but it use to when the computer was operating properly.


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#10
February 14, 2014 at 11:58:57
✔ Best Answer
Keep to the old RAM for now as we know that used to work. Clean its edge connectors with a soft pencil eraser and pop the old RAM stick(s) in and out a few times to ensure the sockets are clean. Sometimes it can be due to a minute amount of oxide if the RAM is in the slightest different position.

If that doesn't help and there is more than one RAM stick, try each one on its own in each of the positions previously used.

If necessary, check all connections around the RAM area that might have been disturbed (remove and re-insert).

The charger is a possible culprit but it's hard to see why it was related to anything you've done, provided it is plugged in firmly.

Always pop back and let us know the outcome - thanks


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#11
February 14, 2014 at 12:33:42
Actually I plugged the adapter into an outlet and the charger indicator is flashing a orange-ish red-ish color.

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#12
February 14, 2014 at 13:22:02
Derek I did as you suggested. I took out the RAM, cleaned it with an eraser, popped the RAM in and out a few times and slide it in properly, only I did this with the new RAM instead of the old one AND IT WORKED. Not only is the computer functioning now, but with the new RAM I bought no less. My mother and I are so glad everything is in order. Thank you all so very much for your help and guidance and thank you Derek for the awesome suggestions. This is why I come to this site for help. Absolutely the best.

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#13
February 14, 2014 at 13:33:17
That's good. It's a very common situation when you disturb RAM and can even happen when you work near it. Thanks for letting us know.

message edited by Derek


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