Solved Installed EVGA GeForce 210 graphics card - screen goes black

January 15, 2015 at 13:01:10
Specs: Vista
I'm not particularly versed, so please bear with me here.

I have a old, reburbished Pavilion m9200z. I returned from 3 weeks away to find the fan for my onboard graphics card (GeForce 8400 gs) on the fritz. The fan casing was extremely hot to the touch and the fan itself immobile. I tried replacing the card with an EVGA GeForce 210 yesterday. At first, everything worked fine. I was able to load drivers and reset my dual-monitor display (one dvi hookup, the other hdmi).

However, after a few minutes the display froze. Rebooted, and then after a few minute the screen went black. Multiple attempts to boot the machine have since variously resulted in (1) black screens, (2) freezing after a few minutes of normal running, or (3) crashes after a minute or so with BSOD messages including "IRQL_NOT_LESS_OR_EQUAL", "PAGE_FAULT_IN_NONPAGED_AREA", and
"MEMORY_MANAGEMENT".

I've also tried to reinstalled the original card. However, that too now results in nothing but black screens.

From reading online, I've seen some comments about connecting the display directly to the motherboard to access and manage BIOS settings. However, this refurbished machine has a faulty motherboard display - only the ports from the graphics card are available.

Does anyone have any thoughts on (1) what the problem may be, and/or (2) how to address the situation given the inability to connect the display directly to the motherboard?

Many thanks.


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✔ Best Answer
January 16, 2015 at 14:09:33
Sorry about AWOL - had visitors, still a few other things going on and more to follow.

Firstly as taking the cards and RAM in and out seemed to help, try cleaning their edge connectors with a soft pencil eraser because virtually invisible oxide can cause issues. Make sure no cables have been disturbed - push them firmly home, particularly signal ribbon cables and those to the hard disk.

Had a quick look at the errors which often pointed to "Hardware -v- Windows" incompatibilities but not much else in common. There are several MS Hotfixes around if you ever get a chance to go that way.

The file RTKVHDA.sys (your #2) is for Audio.

I find it hard to believe that about everything is wrong so am looking for a common factor for at least most of them. The latest about the fans not running and "no signal" make me harp back to a hardware issue.

Going back to your original post I assume at one time it was all running fine.

Always pop back and let us know the outcome - thanks

message edited by Derek



#1
January 15, 2015 at 14:52:21
Your last two paragraphs confused me a little so I think there might be a few terminology mix ups. Maybe this short summary will clear them up:

On-board graphics are a module (rather than a card) which is a component on the motherboard. An add-on card can be installed if needed and this is sometimes used as a way around a faulty module. Cards are plugged into the motherboard and the appropriate drivers installed. You then plug the monitor into the socket provided on the card instead of the original on-board graphics module. I appreciate you already know most of this.

The errors given can be hardware or software but in this instance I'm inclined to think the issue is down to overheating (hardware). Make sure the vents, fans and CPU heatsink are not bunged up with dust. I assume you've never disturbed the contact of the CPU to its heatsink.

Download and install this then let us have a screen shot of the temperatures.

When you next get a blue screen, let us know the error numbers - particularly the first block of figures. If a file is ever mentioned let us have that too.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
January 15, 2015 at 16:59:24
Thanks for the speedy response, Derek. Much appreciated.

Thank you for the clarification. I think that helps. To inquiry further: I have a VGA port located at the bottom of the rear panel of the case, unrelated to the graphics card. Is that the way to connect a monitor to the motherboard? Or would there be some sort of other socket directly located on the module?

Back to the topic at hand: Vents are clear; case, power supply, processor, and graphics card fans are all clear and running. The CPU's contact to the heatsink would seem intact.

Here are the error types / numbers I've received in the last few blue screens:

1) page_fault_in_nonpaged_area
Technical information:
*** STOP: 0x00000050 (0xC0451020, 0x00000000, 0x8228043C, 0x00000009)

2) irql_not_less_or_equal
Technical information:
*** STOP: 0x0000000A (0x75414428, 0x00000002, 0x00000000, 0x8226C9BE)

3) The next reboot last for 10+ minutes runtime before crashing, with no specific error type listed in the blue screen:
Technical information:
*** STOP: 0x0000007F (0x0000000F, 0x8227EE66, 0x00000000, 0x00000000)

4) Then, a much shorter runtime (1-2 minutes) before crashing, again with no specific error type listed:
Technical information:
*** STOP: 0x0000007E (0xC0000005, 0x8F7A0098, 0x8CC028E8, 0x8CC025E4)
*** RTKVHDA.sys - Address 8F7A0098 base at 8F604000, DateStamp 486c9498

Note that last night I tried to check drivers for the new card through device manager. At that time, the "Roll Back Drivers" option was grayed out and when I tried to update drivers I was informed they were up to date. This afternoon (in the 10 minutes of runtime before the crash noted in #3 above), I checked device manager again. The roll back option was now available. Additionally, the manager successfully found driver updates. However, after 5+ minutes of attempting to install, Windows canceled and noted the following error:

"Windows encountered a problem installing the driver software for your device
Windows found drive software for your device but encountered an error while attempting to install it.
NVIDIA GeForce 210
This operation returned because the timeout period expired.
If you know the manufacturer of your device, you can visit its website and check the support section for drive software."

Finally, Derek, you noted I should install something, but I didn't see a link or file name included. Though it may not mean anything, I'd note that any heat given off by the components or cards are minimal / below notice, and certainly nothing compared to the heat produced by the original card with the inoperable fan.

Thanks!


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#3
January 15, 2015 at 17:20:28
Another:

5) bad_pool_caller
Technical information:
*** STOP: 0x000000C2, (0x00000007, 0x0000110B, 0x90DBEBC0, 0X82279C89)


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Related Solutions

#4
January 15, 2015 at 17:25:55
Derek will chip in if he is still avaiable.

This is what I would do, just as a first step ( simple )

Remove your graphic card.

" I have a VGA port located at the bottom of the rear panel of the case"
Plug in your monitor to this onboard graphics & test.


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#5
January 15, 2015 at 20:07:28
Boot into the BIOS (setup) screens and check the system and CPU temps. You may need to perform some house cleaning inside the case and power supply.

Blow out the case and power supply from both ends using canned or compressed air. DO NOT use a vacuum cleaner. This can be very messy so you may want to move the tower to a suitable location. No need to disassemble anything. While you are in there you might as well re-seat all cards and cables. Snap each memory stick in and out 4 or 5 times to burnish the contacts.

The message you see could be incorrect drivers or BIOS settings.

message edited by OtheHill


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#6
January 16, 2015 at 07:22:19
Silly me, I copied the link but didn't paste it - noticed when I read my #1 again. Here it is - it gives temperatures:
http://www.cpuid.com/

However, if you get the temperatures from BIOS then no need to get this download.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#7
January 16, 2015 at 13:21:08
Thanks everyone. Here's an update:

Last night I removed all cards and memory sticks then replaced. The computer then ran for a solid 2 hours (1 hour ununsed, but still on) before crashing. Unfortunately, I did not see if a BSOD (with memory-related errors as noted previously) came up this time.

The computer would then only boot with black screens, with the monitors messaging no signal received. The PSU fan came on, but no other fans. The computer was also much quieter than when typically running. Today, the situation persists (which is different than previous reboots, which would work, even if only briefly, after a short period of the computer being left alone).

I cannot remove the graphic card and plug the monitor into the onboard graphics because the VGA port for onboard graphics is non-functional (that has been the case since purchasing the box 5 years ago).

At this point, with black screens, even if the computer could boot into BIOS I wouldn't be able to navigate menus. Nor, obviously, can I install cpuid.

Derek - did the provided error numbers mean anything to you?

Do these additional details help at all with diagnosis? Any thoughts on how to proceed?

Thanks again.

message edited by jjcii


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#8
January 16, 2015 at 13:34:58
"Last night I removed all cards and memory sticks then replaced"
Repeat the process, try one stick of memory at a time.

"(that has been the case since purchasing the box 5 years ago)"
Sounds like it has been disabled in the bios.

"The computer then ran for a solid 2 hours"
Hopefully you can get a screen.

How to Disable Onboard/Integrated Video On Your Computer
http://www.wikihow.com/Disable-Onbo...
http://www.computerhope.com/issues/...
http://www.mysuperpc.com/vcu/enable...
http://www.computer-adviser.com/how...
http://techgenie.com/latest/how-to-...

message edited by Johnw


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#9
January 16, 2015 at 13:49:17
Thanks, Johnw.

Because the suggestion appeared to help last night, I already repeated removing the cards and sticks twice this morning. However, no luck - the described situation persists, no apparent changes since last night's crash.

If the onboard graphics connection was disbabled in BIOS, are you suggesting I use these provided links (should I get a screen at some point) to verify? Or should I be trying to toggle integrated video settings?

Any other thoughts?

Thanks!


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#10
January 16, 2015 at 14:01:05
"If the onboard graphics connection was disbabled in BIOS, are you suggesting I use these provided links (should I get a screen at some point) to verify? Or should I be trying to toggle integrated video settings?"
I have no idea what will work.

I rarely see a video card in a comp these days.
I would start asking around to borrow a card.

Have you tried using a boot CD or thumb drive, just to see what happens?


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#11
January 16, 2015 at 14:09:33
✔ Best Answer
Sorry about AWOL - had visitors, still a few other things going on and more to follow.

Firstly as taking the cards and RAM in and out seemed to help, try cleaning their edge connectors with a soft pencil eraser because virtually invisible oxide can cause issues. Make sure no cables have been disturbed - push them firmly home, particularly signal ribbon cables and those to the hard disk.

Had a quick look at the errors which often pointed to "Hardware -v- Windows" incompatibilities but not much else in common. There are several MS Hotfixes around if you ever get a chance to go that way.

The file RTKVHDA.sys (your #2) is for Audio.

I find it hard to believe that about everything is wrong so am looking for a common factor for at least most of them. The latest about the fans not running and "no signal" make me harp back to a hardware issue.

Going back to your original post I assume at one time it was all running fine.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#12
January 17, 2015 at 19:39:41
Thank you both, and no worries, Derek.

I removed and reinserted the memory sticks once more, this time cleaning them with a rubber eraser as suggested. Next attempt to boot up produced screens. The computer has been running all day, with no freezing or crashing. The issue appears to be resolved; fingers-crossed going forward.

For sake of learning: any thoughts on how replacing the video card apparently lead to memory issues (based on the resolution and the noted blue screen error messages)? I supposed it's possible that I inadvertently knocked them during the video card replacement, but might there otherwise be any plausible, systematic reason that the two events seem connected?

Thanks again!


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#13
January 18, 2015 at 07:56:06
When edge connectors have oxide on them even the slightest disturbance can cause movement and consequent issues. What happens is that oxide builds up around the points of contact (but not on them) so everything is fine. If the RAM, or whatever, just moves very slightly off one of those happy contact points and onto the surrounding oxide, along comes trouble. It is something I've run into many times and most likely what happened - but only time will tell.

I'll keep my fingers crossed for a few days.

Always pop back and let us know the outcome - thanks


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#14
January 18, 2015 at 17:21:37
Understood. Good to know for future reference. Thanks again!

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