Installed a new CD/DVD drive | Help!

Dell / Inspirion 530
June 27, 2010 at 15:16:12
Specs: Windows XP Home Edition SP3, 3GB
Okay my old DVD burner died so I replaced it with a LG Super Multi Drive. Well I made sure the SATA and Power cables were properly plugged in... anyways device manager shows up the CD/DVD drive with no errors. Well I put a CD or DVD in the drive... the CD does not show up in My Computer. But its working fine... but the disc isn't showing up in My Computer. Does anyone know the problem? Thanks!

Also the region for the drive is set to Not Selected. However I can change it to another region. Should I?

Name: LG Electronics 24X SATA DVD+/-RW Internal Drive GH24NS50 (Black)
My OS: Windows XP Home Edition SP3

If you could find the firmware and drivers, I would love that! I can't seem to find them!


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#1
June 27, 2010 at 19:02:27
You don't need optical drive drivers. They're built into Windows.
Firmware issues almost always affect minor things - it's extremely unlikely a firmware problem would cause your symptoms.

You could try Un-installing the DVD drive in Device Manager and rebooting (RIGHT click on the model to find that).

Check your SATA data cables. The connector on each end should "latch" into the socket on the drive and on the mboard, or on the drive controller card - it should not move when you merely brush your hand against it near the socket - if it does, mere vibration can cause a poor connection of it - use another SATA data cable that does "latch", or tape the connector in place.
(There is a slight projection or bump on one side of the outside of the connector that "latches" it into the socket - it's easily broken off or damaged)

The same thing applies for the SATA power connection.
.....

"Also the region for the drive is set to Not Selected. However I can change it to another region. Should I?"

That's for playback of encoded DVDs only. Movies, etc. It may not be set to any region when you first install the drive. You may get no video from an encoded DVD until you choose a region, and/or you may be prompted to pick a region when your use software that can play encoded DVDs, such as Power DVD, or the ATI DVD player, but you should see the contents of and be able to use other types of disk fine.You can't play encoded DVDs unless you have software that can play encoded DVDs - the decoder is NOT built into Windows itself. You can only change the region a small number of times, then you can't change it anymore - that's in the firmware for the drive. If your encoded DVDs were made on North America, choose that or similar.

Can you see the drive letter in My Computer for the DVD drive but not the disk contents, or you don't see the drive letter?

DVD "combo" burner drives (read and burn both CDs and DVDs) have at least two lasers. If you can read all CDs but not DVDs, or visa versa, sometimes one laser or the circuits for it malfunctions.

LG drives are decent quality but they're one of the cheapest to buy. It's possible because of that the quality control of them is not top notch, and defective drives may not always be detected before they're sold.


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#2
June 28, 2010 at 09:33:22
I just tested it in DOS and it does not read CD/DVD. Hardware issue?

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#3
June 28, 2010 at 10:27:12
This may be a hardware issue. Because the price of drives has been fallen drastically. and new drives are made with parts of Recycled drives which starts malfunctioning after use with bad and dirty discs


And There is no need to change the DVD Region Code. We are provided an option to change the dvd resion code only some 10 times. So dont change. If u change it some country. Then only the discs whose code has been set to that country will be played as video


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#4
June 28, 2010 at 11:39:16
I just tested it in DOS and it does not read CD/DVD. Hardware issue?

What do you mean by Dos ??
True Dos wold require that you installed Dos SATA controller drivers, unless you have the drive controllers in an IDE compatible mode in the mboard's bios, and even then you may not be able to read DVDs.

"...new drives are made with parts of Recycled drives..."

Where did you get that bogus information?

The drives can be cheap because the parts are very cheap since they are made in huge quantities, and the drives are assembled in places that pay their employees poorly, or, they made be made entirely my machines these days, for that matter.


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#5
June 28, 2010 at 11:42:06
Did you make sure that the master/slave pin on the back of the drive is set to master.

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#6
June 28, 2010 at 22:12:53
It's a SATA. Do SATA drives have a master/slave?

Also I tried to boot from a disc... failed. Even DVD. Even tested drive in Dell Diagnostics and it failed the test. The test was failed because it could not read CDs or DVDs.

What hardware issue do you think this could be? I looked in BIOS and everything looked right.


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#7
June 29, 2010 at 10:29:29
"It's a SATA. Do SATA drives have a master/slave?"

NO.

Check your SATA data cable, and SATA power cable to the DVD combo drive - see my info in Response 1. If in doubt, use another data cable or power cable.

"Also I tried to boot from a disc... failed."

You should be able to boot the computer from a bootable disk in an optical drive even if something's not right about the data on the hard drive.

Your settings must be correct in the mboard's bios, in your Boot Order or similar settings - CD drive or similar must be listed before (above) any hard drive - but it doesn't necessarily have to be listed first.
If you are using a drive controller card
- CD drive or similar must be listed before SCSI or similar.

- if the optical drive is connected to a drive controller card in a slot, not to the mboard SATA,
- some drive controllers do not support the ATAPI standard, which supports optical drives
- you may not be able to boot from a bootable disk in an optical drive when it's connected to a drive controller card in any case - if you have SATA built into the mboard, connect it to a SATA header for that.

If you have more than one optical drive (CD or DVD drive) many bioses will only boot from a bootable disk in ONE of the optical drives. In that case, find the list of optical drives in the bios - the one you want to boot a bootable disk from must be made to be first in the list, Save bios settings.

Make sure you do not have a flash drive plugged in while booting. Some bioses will attempt to boot from a flash drive, according to bios settings regarding booting from USB or removable devices if that's listed before a CD drive or similar, or regardless of bios settings if removable devices is listed before a CD drive or similar. If the flash drive is not bootable, the bios may not try to boot from anything else.
.....

Some older mboards that support SATA specs (150mb/sec max burst speeds) but not SATA II specs (300mb/sec burst speeds) have two types of SATA headers - one type you can boot bootable hard drives or bootable disks in optical drives from, the other type you cannot boot those things from. If that applies, that situation is specified in the Dell Owner's or User's manual, and in the Service manual.
e.g.
Search the web for: Inspiron 530 Service Manual
and you'll probably get a"hit" that is the Dell info about the Service Manual.
.....

Can you install the DVD combo drive in another computer to test it ??


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