Infinity USB foot pedal issues

November 18, 2018 at 06:55:39
Specs: Windows 10
Sorry, long post.

I have been using an Infinity USB foot pedal for years without any issues. For the past month, it has worked intermittently or not at all on the same laptop it had worked previously on for many years.

I have googled it to death and tried many different things suggested including changing power management options for the USB ports. My other USB plug ins are not having an issue. I have downloaded different drivers for Windows 10 as it was suggested it was a driver issue, yet, the foot pedal does not require drivers.

Having read that others were having the same issues, I went out and got a new laptop with Windows 10 and two new Infinity foot pedals. Surprise, still the same issues. Again, repeated many of the options that I tried on the Windows 7 laptop, including drivers, power management, etc.

The software programs I use with the foot pedal are Windows 10 and Windows 7 compatible. I tried the compatibility options for the programs and went all the way back to Windows XP with no luck.


The laptops both recognized the foot pedal. It would be listed in the device manager which stated it was working properly. There were no conflicts with it. Troubleshooter would only find an issue if it was plugged into a USB 3.0 port and would say it might not work. Best change at getting it to work do a reboot. If it worked, it stopped when I lifed my foot off the pedal.

I got one of my old laptops out that was running Windows 7 and plugged in the foot pedal. It worked for 2 days when stopped and now have the issues. There were no updates done to the older laptop as I didn't want to chance it was update that was the issue.


I don't know where else to look. Pretty much at my wits end. Cannot work without the foot pedal. It is the only compatible foot pedal with the one software program I use.


This is the Windows 10 laptop

Windows 10 Pro, 2018 Microsoft Corp.
Intel Core i7-4600U CPU @ 2.10 GHz, 2.70 GHz.
64 bit OS x64-based processor

Everything is update as far as Microsoft is concerned.


See More: Infinity USB foot pedal issues

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#1
November 18, 2018 at 07:08:31
Windows 10 is not listed as being supported.
http://www.altoedge.com/pedals/vec-...

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#2
November 18, 2018 at 07:18:21
Riider,
Also found that was it was compatible on Alto, http://www.altoedge.com/pedals/vec-...

System Requirements


Windows XP/Vista/7/8 and 10
Works on Mac OS X 10.4 to 10.11
Spare USB port

Even if it wasn't compatible with Windows 10, it does not explain why it stopped working with the Windows 7 laptop.


Should also add I ran the Microsoft Fix-It on both laptops and found no issues to fix. It also involves more than one software program I use the foot pedal for.

message edited by cbgill


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#3
November 18, 2018 at 08:10:23
Neither link shows Win10 as being supported. What software are you using? The site states: "This pedal will NOT work with the FREE version of Express Scribe software."

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#4
November 18, 2018 at 08:21:47

There is a caveat on one of the linked pages that the pedal will not work on the free version,
which indicates that the software may be interfering in some way.

Did you update the software program used by the pedal?

Have you installed any new software?

MIKE

http://www.skeptic.com/


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#5
November 18, 2018 at 08:36:18
Hi Riider,
Under system requirements, it lists Windows 10.

I am using CourtSmart software and CDSI software. On the CDSI, it is through an VPN and they are running a Windows 7 set up on their end.

On the off chance that it still was a Windows 10 issue, it still won't work on the two other Windows 7 laptops I tried it on which ran these two software programs and foot pedals for quite some time before I started having issues.


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#6
November 18, 2018 at 08:39:34
Hi Mike,
Yes, both software programs I use it with are current versions. No new programs have seen installed around the time the issues started. Thinking it had something to do with a Windows/Microsoft updates, I brought out a much older Windows 7 laptop that had not been updated in over a year and the pedal worked for a day, day and a half, and then this morning, back to the usual and not working.

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#7
November 18, 2018 at 08:43:10
When I go into the software programs themselves, they are recognizing the Infinity foot pedal as being connected.

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#8
November 18, 2018 at 09:11:35
So just to summarize,
you have three pedals, two new and one old, they all show up in device manager but none of them work consistently on either windows 10 or windows 7 and there is no new software installed and no new updates to the programs that use the pedals.

Best I can offer is uninstall & reinstall.

But use an uninstaller like Geek Uninstaller
https://geekuninstaller.com/downloa...
or
Revo Uninstaller
https://www.revouninstaller.com/rev...

They get all the flotsam & jetsam left behind by the regular uninstallers.

Hopefully with a fresh install things will begin to work.

MIKE

http://www.skeptic.com/


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#9
November 18, 2018 at 11:25:03
Hi Mike,
Do you mean uninstall and reinstall the foot pedals? They are plug and play pedals.

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#10
November 18, 2018 at 12:19:28
Do you mean uninstall and reinstall the foot pedals? They are plug and play pedals.

No, the software programs that use the foot pedals and is not cooperating.

I am using CourtSmart software and CDSI software.

Uninstall both then reinstall.

It could be a registry entry got changed or deleted and that is what is causing the problem.

The reason to use one of the recommended uninstallers is that it might very well be that stray entry that the regular uninstallers miss that is the culprit.

MIKE

http://www.skeptic.com/


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#11
November 18, 2018 at 12:33:53
Okay, but unfortunately, the Courtsmart software comes as part of each audio file that comes from the courts. I just click on it to open folder, then click on CDplayer and it starts to play. After I am done with the audio file, I delete it. Same with CPSI. I access it through a VPN at a hospital. I don't have the actual software.

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#12
November 18, 2018 at 12:51:32
OK, your beyond my level of expertise.

Only other thought is to check the drivers for your CD player & Audio.

Sorry.

MIKE

http://www.skeptic.com/


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#13
November 18, 2018 at 13:42:08
Appreciate your help.

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#14
November 18, 2018 at 18:09:29
I know less about this than riider or mmcconaghy or you, but it looks like
something I might be able to help you figure out. I ask lots of questions.

Describe exactly what happens and what fails to happen when the foot
pedal fails to work properly. Exactly when does this occur?

I expect you have the option to use the keyboard instead of a foot pedal.
What happens when you choose that option? Does it work correctly?

The idea that "the Courtsmart software comes as part of each audio file"
makes no sense to me. How certain are you of this? It is possible, but
strange. Any program should be in a separate file from an audio file.

What is the format of the audio files? Is it proprietary to Courtsmart?

> I just click on it to open folder,

What exactly do you mean by "open folder"?

A "folder" is a place where files can be stored. You can store one or
more audio files in a folder. You can view the list of those files with
Windows File Explorer. Or with the Open dialog in any program that
shows that type of file when it lists the files in a folder.

When you double-click (or depending on your settings, single-click) on
the audio file in Windows File Explorer, it should either start a particular
program to play it, or ask you to select a program to use to play it.

Likewise, when you select an audio file in the Open dialog of a program
that can play that type of audio file, it will load the file and perhaps begin
playing it.

> then click on CDplayer and it starts to play.

Is "CDplayer" a choice that comes up when you double-click or otherwise
select one of these audio files? Or what? Where do you click on it?

"CD Player" was the name of the program that came with earlier versions
of Windows for playing CDs. I think the last version of Windows it came
with was Windows 2000. I doubt that it is what you are referring to. Are
you referring to some other CD or media player? Or are you referring to
a function within Courtsmart?

The files aren't on CD, are they? If not, why do you click on "CDplayer"?

-- Jeff, in Minneapolis


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#15
November 20, 2018 at 03:38:35
I wonder if when an old pc and / or old os is used, auto updating eventually occurs such that the Foot Pedal subsequently fails.

Checking Update History should prove this.

Good Luck - Keep us posted.

message edited by Mike Newcomb


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#16
November 20, 2018 at 05:20:48
Hi Mike,
Yesterday I spoke with the support team for one of the software programs I use. They called in and checked my computer and said everything was fine as far as their software was concerned. I later heard back from the foot pedal manufacturer. The first question they asked was when I had bought my brand new foot pedals. When I told them when (May of this year), he said that they had received some bad components from a supplier and that would be the time frame that they would have been put into pedals. This didn't happen to every foot pedal and it didn't affect all computers. They are sending me another pedal and if it works, then they will replace the second defective pedal as well. So I will keep my fingers crossed this is the issue.

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#17
November 20, 2018 at 08:50:01
Hardware!

-- Jeff, in Minneapolis


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