icon viewing problem

Acer / Travelmate 8210
August 11, 2009 at 04:36:21
Specs: Windows XP
Immediately after booting up icon page, a large white rectangle box appears and blocks use of icons. I can still go into programs, but it is a nuisance.

See More: icon viewing problem

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August 11, 2009 at 07:52:27
"...after booting up icon page..."

Do you mean the desktop screen?

That sounds like a window is trying to pop up but it can't load successfully.
When did it first appear?

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August 11, 2009 at 08:47:32
Yes. It is the desktop screen on my laptop. This problem has occured with each computer I have owned, but it has never happened all of the time like it is currently doing.

There is generally a "beep" during booting and then this large white rectangle.

I do not know how to correct it.

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August 11, 2009 at 12:33:23
That reminds me of the black rectangle that would appear during a 98 install if 'boot sector virus protection' was enabled in cmos/bios setup. I doubt it's the same thing that's causing your problem but if you have that option in your bios and it's currently enabled, try disabling it. I wonder if installed anti virus software could cause that too.

Other possible solutions I came across was to refresh the desktop or change the desktop background. Here's another:


about changing the security settings in 'customize desktop'.

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Related Solutions

August 11, 2009 at 15:51:39
Do you have the user manual?
If not, it's available here:

Whether you have it and have examined it or not, it has troubleshooting info in it.

"This problem has occured with each computer I have owned,..."

Huh? How is that even possible? Have they all been Acers?

Take a look at your Event Viewer entries (e.g. Control Panel - Administrative Tools). There may be an error entry there for every time Windows has booted that's related to this.

You could try disabling Startup Programs.

Start - Run - type: msconfig (click on OK or press Enter)
Startup tab - disable everything there from loading. If not everything was enabled, note which are enabled, or which are disabled, whichever yeilds you a shorter list, BEFORE you disable everything. (NOTE that many people have too many things that load there that DO NOT need to be loaded.) If the white windowdoes not appear thenext time you boot, one of the things you disabled from loading is what's causing the white window to appear.

When you make any change with msconfig, the next time you boot, you will get a pop up window for System Configuration, then a second one when you close that one - close both by clicking on the X in the top right corner if you don't want to make any more changes at that time. The first pop up window has a small box on the left you can click on to insert a checkmark if you don't want that box to pop up next boot - if you click on that to insert the checkmark, the second window will not pop up, and neither window will pop up after booting after that. If you don't click on that small box to insert a checkmark, both of those windows will appear each time you boot, unless you enable everything that was disabled, or only enable what was enabled previously.

When you have finished fiddling with msconfig, enable the things that you want to load, insert the checkmark in the first window the next time you boot if it appears.

Windows XP (and 2000) has an annoying glitch in displaying MSConfig - Startup listings. Before you disable entries there, the enabled entries are at the top of the list. If you then have disabled some entries, when you later go to re-enable them, they will probably not be in the same place in the list as they were before. Because of this annoyance, if you disable more than a few entries, it is a good idea to write down which entries you disabled when you disable them so that you can more easily figure out which ones to enable later.

You could try disabling running programs.

Start up Task Manager (e.g. press the Alt-Ctrl-Del keys at the same time).
Click on the Processes tab if that list is not already being displayed.
End the process for anything you think it might be - if the white window vanishes, that's the one.
If you're not sure what something is for, copy down the name of it and look that up on the web.
svchost.exe is a "slave" program that is used by one or several other programs that are not listed. You probably have several instances of it. If Ending one of those makes the white window vanish, go to the Microsoft web site and search for: "Process Explorer" - download it, install it, and run it - with that you can find the names of the programs that are using that instance of svchost.exe and disable individual programs from running.

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August 11, 2009 at 19:24:16
I have a Toshiba, Dell and this Acer - all have done the white rectangle thing in the past. Each has used Windows XP.

Turning off the wireless button allowed me to boot up flawlessly the last couple times today.

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August 12, 2009 at 08:54:36
In that case, if you were using the same wireless network adapter for all 3 computers, such as a PCMCIA one in a card slot, the white window is caused by the software for that.
You should be able to figure out which program makes the "wireless button" appear by trying disabling Startup programs in msconfig, or by Ending processes in Task Manager.

XP has a built in "Wireless Zero" wireless setup and configuration utility. If you installed and are using a similar utility that came the wireless network adapter, Windows generates a message when you try to use the "Wireless Zero" wireless setup and configuration utility, saying something along the lines of it can't be used because some other program is being used.

In most cases, you DO NOT need to use the similar utility that came with the adapter in XP. If you un-install it in Add/Remove Programs, you will then be able to use the built in "Wireless Zero" utility instead - it's actually easier to use that than most if not all of the ones that come with the wireless adapter. Note that the drivers for the wireless adapter still must be installed - don't un-install those.
The wireless configuration and setup utility that came with the adapter is probably what is causing the white window to appear. Un-installing it will propbably make the white window vanish and never appear again.

E.g. When the Wireless Zero utility can be used (because you haven't loaded similar configuration software that came with the wireless adapter), you go into your My Network Places and have it search for available wireless connections - choose the name (SSID) of the router (or other wireless adapter) the wireless adapter is supposed to be connected to - if security is enabled for that connection you'll need to supply the encryption key or password the router is using for that wireless connection - the SSID, and encryption key or password is shown in the router's configuration settings if you don't remember what it was, or have not saved that info somewhere.

The router's configuration settings are accessed by you typing a specific URL address in your internet browser, 192.168.xxx.xxx -
or if you enable showing uPNP devices in My Networl Places, the router shows up as an icon for a device in your My Network Places and you merely double click on that (NOTE that is NOT a good idea to enable showing uPNP devices all the time - malware and hackers can use that),
and a user name and password.
The default URL, user name, and password are specified in the manual for the router model - that can vary depending on which region the router was bought in - you must consult the manual for your specific model, for the region you bought it in - that's probably on the CD that came with the router . If any of them don't work, someone has used a non-default one. However, NOTE that you may need to temporarily connect a network cable between a network port on the computer and a network port on the router, if one is not already connected, in order for the URL address to work - most if not all wireless routers also have at least one network port and come with a network cable. If security for the wireless connection is enabled in the router's configuration, that wireless connection won't work until the wireless adapter has been set to the same encyption key or password as in the router's configuration for the wireless connection. When you connect a cable, you can access the router despite that situation.

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