Solved I purchased a computer from Borders

September 25, 2011 at 10:08:00
Specs: Windows XP
I purchased a computer from Borders, it has Windows XP. The cd either isn't working, or it is disbled (I annot tell). It will only go to the 'BORDERS' user screen: first it is solid red, then it is white with icons for Border's network only. I cannot seem to wipe it clean or bring up windows What is this borders profile called and how do I get rid of it? HELP!

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#1
September 25, 2011 at 10:50:24
✔ Best Answer
Is this a used machine you got from one of their stores? Sounds like it may have some Borders "proprietary" software on it designed to allow only certain functions of the machine. Best thing would be to determine first whether the CD-drive is truly working and then wipe the drive and reinstall XP.

"Channeling the spirit of jboy..."


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#2
September 25, 2011 at 11:18:21
Yes, it is proprietary software, I did not know what to call it! I do not think the CD drive is working, although I hear it spinning and the light comes on. I relocated the computer and it appears as if the cd is working, because when I plugged in the wireless device, it found it and installed it. The device cd was in the player when this occurred. Any other way to test it? It just will not leave the borders page.

I put the XP software on a 1GB external usb drive and when I tried to boot it, the screen went into a DOS mode and a said that no OS was found.....weird!


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#3
September 25, 2011 at 11:18:37
Yes, it was a store computer.

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Related Solutions

#4
September 25, 2011 at 11:40:26
It's probably not designed to boot from USB. If you don't have an XP CD, there may be a recovery partition (something you can use to reload XP) located on the hard drive. See if booting to safe-mode (by pressing F8--and hopefully bypassing the Borders software) will bring up a WinXP screen. From there, you may be able to explore the hard drive and determine if there's a recovery partition (see link below) available:

http://en.wikipedia.org/wiki/Recove...

It would also help if you could post the make/model/specs of the machine if you know them.

"Channeling the spirit of jboy..."


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#5
September 25, 2011 at 12:23:11

I tried booting from Safe, no luck. I will look up the specs, this is not worth the money we paid for this computer. What a pain! for now it is an IBM Thinkcentre, more later. Thanks for your diligence..

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#6
September 25, 2011 at 13:37:35
More than likely it's configured to boot off the Borders network. Try going into the BIOS, disable network boot option, & change the boot order so that the CD drive is listed 1st, followed by the hard drive.

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#7
September 25, 2011 at 14:54:54
What about command prompts.

It shows this in safe mode:

C:\Documents and Settings\KioskUser>


do you have any suggestions of what I could type to make it open in XP?

I am still looking for the specs, just trying every safe mode option while I am at it.

Thanks


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#8
September 25, 2011 at 15:33:07
I tried each and every safe mode and the only option I thought was even remotely possible would be the command prompt; is there a prompt I can type after the kioskuser language?

This computer is the following (I am sure way more than what you need!) :
Machine TYPE/MODEL 818361U
S/N KCVT9LY
Board Identifier IBM
ThinkCentre-IBM
BIOS Date 01/18/05

Intel (R) Celron (R) CPU 1.66Ghz
CPU Speed 1.66 GHz
CPU Bus Speed 533 MHz
System Memory 256 MB
Memory Speed 333 MHz
Active Video Intel (r) 8656 Graphics Chip
Audio Support Enabled
Fan 1 Operating
Fan 2 Operating
Diskette A Disabled
IDE Drive 0 40016MG
IDE Drive 1 CD/DVD-ROM
IDE Drive 2 Not Installed
IDE Drive 3 Not Installed
IDE Drive 4 Not Installed
IDE Drive 5 Not Installed


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#9
September 25, 2011 at 16:09:07
Like Riider said,watch when you boot the computer up to see what key it says to press to enter the setup. This will take you into the BIOS. Look for the boot order option and configure it to boot from the cdrom first. Save the changes and reboot.. Also like he said, disable the boot from network option if it's enabled. Put the xp cd in the tray and follow the instructions to install xp. With the cd in the tray from a cold boot, it should say press any key to boot from cd. It will be a short time so look close. Good Luck.

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#10
September 25, 2011 at 20:37:04
I did everything you and grasshopper suggested, I beleive the cd drive is faulty, it lit up once, but would not do anything when it was supposed to boot from the cd drive. I am going to try an external drive tommorow, isn't that what I should do?

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#11
September 25, 2011 at 21:10:57
"I am going to try an external drive tommorow, isn't that what I should do?"

You'll have to make sure you can boot to it. Given how cheap CD-drives are now, it may be better in the long run just to replace the suspect drive.

"Channeling the spirit of jboy..."


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#12
September 26, 2011 at 06:54:17
Thanks to both of you. I am meeting up with my past IT guy from work, he is loaning me one from work. I was trying to do this on my own, I really want to learn how to resolve these issues! You guys were so patient and helpful, I really appreciate your advice!

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